Hynstein SuiteCRM Brochure (English)

Customer Relationship Management with

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Hynstein A value‐centric technology company that specializes in Enterprise‐grade Software Solutions

We are Successfully meeting the process needs of Small & Medium‐Scale Enterprises (SMEs),

Education and Health Sectors.

Aimed at improving the management of information and workflow across various establishments

Identifies the need to use technology to save time, reduce costs, enhance communication, increase

profit and transparency thereby driving efficiency.

Continually strives towards innovative development by leveraging on its creative minds and

promoting best practices.

2© 2014. HYNSTEIN NIG. LIMITED (RC 1116817)

Why Customer Relationship Management? (CRM)

CRM deals with the capture, storage & analysis of customer information to improve a business’s marketing, sales and customer service efforts.

According to Pareto’s 80:20 Rule, 20% of customers account for 80% of turn over20% of customers account for 80% of profit20% of customers account for 80% of all your problems

Aims to help businesses attract & keep economically valuable customers.

Meets the changing expectations of customers due to: Social, demographic, economic, educational, competition and experience factors.

Manage Dissatisfied customers and improve customer experience

Helps to improve communication with customers. .

© 2014. HYNSTEIN NIG. LIMITED (RC 1116817) 3

Basic CRM Terminology

o Lead – Potential customers who have not yet been

qualified by your sales process.

o Account – Companies that your organization does

business with.

o Contacts – Someone related to an Account.

o Activity – Tasks, Phone Calls, E‐mails, Appointments, etc..


o Opportunity – A potential sale to an Account.

o Campaign – A formal marketing program.

o Case – A customer service issue or problem

reported by a customer.

o Workflow – The automation of a business process

Challenges in Customer Relationship Management


Problems with Existing CRM Implementations

CRM Solutions like Microsoft Dynamics, Sugar, SAP, Saleforce.com etc. are expensive to deploy and

maintain

Results are not according to expectations as technology is not properly aligned to business needs.

Sales and Marketing are reluctant to adopt new automated CRM system due to its complexity.

Failure to understand and re‐design business processes to be aligned with technology.

Mobility of marketing and sales teams not considered.


Our Solution : SuiteCRM Complete All‐in‐One CRM Solution

Built on the Sugar Platform, the 3rd largest global CRM Provider by seats (Forrester Research)

Open platform providing unmatched flexibility and adaptability to business needs, and ease of integration with other applications

Value for money: annual fees up to 50% more affordable than alternate CRMs

Enjoys constant improvements by an open source community of developers round the globe.

Lower Total Cost of Ownership compared to other vendors

Could be deployed In the cloud (SaaS) or On‐Premise

Customization & Support Services Available

Available in different languages


Why SuiteCRM? Robustness : SuiteCRM is an enhanced and upgraded fork of SugarCRM, the third largest CRM provider in the world with over 1.2 Million users in over 80,000 companies which include IBM.

Flexibility : SuiteCRM can be easily customized and integrated with other applications. It is also easy to migrate from other CRM vendors to SuiteCRM.

Ease of Use : With an intuitive and customer‐focused user interface, sales and marketing teams can enjoy the experience of using a beautiful and highly functional software.

Mobile : It has a responsive design which makes it easily accessible from mobile devices. It can also be accessed from third‐party mobile apps like QuickCRM.

Affordable : With SuiteCRM you can enjoy lower implementation, customization and support costs with high software quality as compared to other vendors.

Secure : With Suite CRM, you can be assured that your data is safe as the software is constantly being enhanced with security patches and bug fixes by a global network of open source developers.


Features


Accounts

Contacts

Leads

Opportunities

Projects

Quotes

Campaigns

Calls

Meetings

Calendar

Cases

Documents

Emails

Tasks

Notes

Invoices

Products

Product Categories

Contracts

Workflow

Events

Report Generator

Maps

Mobile

Outlook integration

Thunderbird plugin

Portal

Benefit #1 : Contact ManagementMANAGE YOUR CONTACTS

Organize your business contacts and record relevant informationthat will help your business create opportunities and leads. Importyour contacts to communicate with clients and sendmarketing campaigns. Duplicate contact information for clientswho work in the same business, to reduce time and improveefficiency.


Benefit #2 : Target CustomersTARGET CUSTOMERS

Target customers you want to do business with and configure them into lists through information gathered in the contacts database. By understanding who you want to target, your business can focus on creating marketing campaigns for those people who will most likely buy your product or service.


Benefit #3 : Organise MeetingsORGANISE MEETINGS

Schedule meetings with clients or colleagues with SuiteCRM, and send invites to those people you want to attend. Manage the notes of your meetings to keep track with what is happening in your business. Set an expected duration for those meetings and reminders prior to them taking place.


Benefit #4 : Manage Opportunities

MANAGE OPPORTUNITIES

Track prospective sales and improve your business bottom line.Manage opportunities by recording your expected revenue andthe expected close date, to produce revenue reports that reflectsyour sales pipeline. Combine emails, calls, tasks and documentsto understand whether any action needs to be taken.


Benefit #5 : Streamline Workflow

WorkFlow

Capture new leads through word of mouth, email campaigns and webinars. Delegate these leads to your sales team who will be equipped with other modules such as tasks, quotes, and calls, to close the deal or reassign the lead. Schedule calls or send out emails to those leads


Benefit #6: Invoicing & Order Management

GENERATE QUOTES & MANAGE ORDERS

Produce mass volumes of quotes taken from

opportunities that your business has won with

SuiteCRM. Reduce time spent gathering quotes

from different clients and get them out quicker, ahead

of your competitors. Once your client has placed an

order, your sales team can convert the quote into

an order.


Benefit #7 : Case Management

SUPPORT CASES

Identify and keep track of issues your customers may face with your products or services. Resolve issues quickly to ensure continous customer satisfaction and maintain loyalty. Prioritise how important the issue is and organise what should be dealt with first. Update changes as they occur and delegate issues to different people in your business.


Benefit #8 : Project Management

PLAN, MONITOR & EXECUTE PROJECTS

Manage and access your projects through Suite Service. Create tasks and integrate documents associated with each project.Suite Service enables your business to set the amountof hours and days you want to put into a customer project.


Benefit #9 : Email MarketingMARKETING EMAILS

Keep your customers informed and updated with new products or services.Engage with your customers by sending out campaigns that will interest them and meet their demands. Use your target list on SuiteCRM Service to decide which customers aremost value to your company and will generatea sale.


Our Value PropositionHynstein as a delivery partner employs best IT & Business Practices in providing the best customer experiences. The SuiteCRM delivery services we offer are:

• Implementation : We carefully study and identify your business challenges, re‐design your processes and tailor our solution to your needs. We offer Online (Cloud) and On‐Premise deployment options depending on your preference.

• Support : We provide free online (email) support services as well as basic functional training to our customers. We also offer on‐premise and telephone support at an affordable cost. Our goal is to provide the best customer service as possible and carry you along with the transition process.

• Maintenance : We never take chances with your data security. This is why we constantly backup, update and secure our servers at all times ensuring a 99.9% uptime.

•Customization : We stop at nothing in making our clients happy with our custom development and business process re‐engineering services. We give you custom, tailored functionalities at an affordable rate


Your CommitmentHynstein is strongly committed to adding value. Our pricing model is designed to fit your needs and budget. No hidden fees, no additional storage costs.


Contact InformationFeel free to contact us anytime to discuss your business requirements and deployment preferences. We are ready to give you the best at all times.

Telephone Contacts :

Saheed (+234‐8097953347)

Yinka (+234‐8062064582)

Tayo (+234‐7064967333)

Email : [email protected], [email protected]

Website : www.hynstein.com

Address : 115, Allen Avenue, Ikeja, Lagos, Nigeria.


Thank you!

Live Demo :

http://suitecrm.com/suitedemo

Username: hynstein

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Hynstein SuiteCRM Brochure (English)