IBM & Ciboodle - PureSystems Partners

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Welcome from IBM and Sword Ciboodle


SwordCiboodle and IBM

The State of Customer ServiceMitch Lieberman

VP Market StrategyJune 15, 2012







Sword Ciboodle and IBM Chae An

VP, Financial Services, IBM Software GroupJune 15, 2012



6

Source: 2012 IBM CEO STUDY, IBM Institute for Business Value

Key sources of sustained economic value

Human capital

Customer relationships

Products / services innovation

Brand(s)

Business model innovation

Technology

Partnership networks

Data access / data-driven insights

R&D, intellectual property

Price / revenue innovation

Assets (physical, infrastructure)

Corporate social responsibility

Access to raw materials

71%71%

Where the global CEOs view as sources of sustained economic value

66%66%

52%52%

43%43%

33%33%

30%30%

28%28%

25%25%

22%22%

19%19%

15%15%

13%13%

8%8%



7

Drawing insight from information – Areas of improvement

Customers

Operations

Sales

Markets and competitors

Human resources

Supply chain

Risk management

Financials

73%73%

50%50%

49%49%

44%44%

43%43%

40%40%

38%38%

32%32%

CEOs identify customer insights as the most critical investment area

“Convenience for customers is new to the insurance industry, we are behind other industries here.”

P&C insurer, the Netherlands

“We are turning sharply to the direction of customer orientation, which is achieving good results.”

All-lines insurer, Japan

Source: 2012 IBM CEO STUDY, IBM Institute for Business Value



IBM Insurance Solutions are designed to localize decision making on globally consistent platforms and applications

IBM Insurance Industry Framework is the foundation for IBM Insurance Solutions; it includes an insurance reference architecture, reusable models (process, service, data) & solution accelerators…all built on top of IBM’s software & systems platform.



IBM PureSystems… “integration by design”

ServersStorage

Networking

Virtualization

Management

Development

Middleware

DeploymentApplications

Optimizes the complete solution stack

• All hardware and software components factory integrated and optimized

• Single point of unified lifecycle management

• Integrated monitoring & maintenance

• Integrated and elastic application and data runtimes

• Application patterns allocate system resources for optimal performance, security and reliability

• Fully virtualized and built for cloud

• Storage tuned to data needs

• Integrated Security



Complete, Ready-to-Go Systems• Pre-integrated, up and running in <4 hours

• Pre-optimized for enterprise application workloads

Simplify Ongoing Tasks• Single point of platform and application

management

• Repeatable self service application provisioning

Built for Cloud• “Platform as a Service”

• Elastic application runtimes

Complete, Ready-to-Go Systems• Pre-integrated, up and running in <4 hours

• Pre-optimized for enterprise application workloads

Simplify Ongoing Tasks• Single point of platform and application

management

• Repeatable self service application provisioning

Built for Cloud• “Platform as a Service”

• Elastic application runtimes

Best practice, pattern-based

Manual, brittle

Policy based elasticity, single view

OS, runtime,resources

Manual optimizations on-site Pre-optimized by experts

Deploy

Manage

Optimize

IBM Insurance Solutions with SwordCiboodle are powered by Expert Integrated SystemsSystems with integrated expertise that combine the flexibility of a general purpose system, the elasticity of cloud and the simplicity of an appliance tuned to the workload.