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Increased productivity and data security Coca-Cola HBC Serbia Managed Print Services – Case study

A scalable print management solution boosts labor productivity and improves data security in Coca-Cola HBC

Managed Print Services – Case study

Coca-Cola Hellenic Bottling Company Serbia, a member of the Coca-Cola Hellenic Group, is one of the largest producers of non-alcoholic beverages in Serbia and a franchised bottler of The Coca-Cola Company. The company, whose main activities are production, bottling, sale and distribution of non-alcoholic beverages, has been operating in Serbia since 1997 and it employs over 1, 500 people in three bottling plants and seven distribution centers. It serves nearly 8 million people in Serbia in the production of its non-alcoholic beverage brands.

Improve printing efficiency in all areas Before the introduction of the Canon printing solution, Coca-Cola HBC Serbia used a partial solution offered by the competitive provider, which was leased and partially owned by the provider. The solution included both desktop printers and multifunctional departmental printers. Nevertheless, the solution was not centralized nor it could be managed with the existing document output management.

In addition to the fact that printing cost could not be monitored, security of business documents was also at risk, as it was not possible to ensure a proper document output management. Many different models of devices caused their IT staff work overload, and as they collaborated with several suppliers they were wasting valuable time along with supplies (toners). Logistically, the situation was unsustainable.

With this new solution Coca-Cola HBC Serbia wanted to take a step forward and ensure a completely centralized solution offered by a single provider, which would cut workload in the mentioned areas. “We wanted a cost-effective, “turn-key” solution, with help desk support from the provider, while focused on our core business,” said Slobodan Božić, Service Desk Manager in Coca-Cola HBC

Serbia. “The aim was to provide centralized support to users, print management, and save in maintenance and support.”

The objective was to choose the bidder would will be able to provide quality solutions and prompt response, along with excellent after-sale support. They sought a business partner who would be project-oriented and conduct situation and needs assessment in several different locations.

Several providers placed their bids, including Canon’s Accredited Solutions Partner Perihard, who proved to be the most adaptive to the customizations necessary in fitting the oranization’s needs, offering high quality solutions and, certainly not least, matching a competitive price. Moreover, Perihard was quite convincing in its project’s approach. The solution offered by Perihard, which included the multifunctional devices Canon imageRUNNER/imageRUNNER ADVANCE/ i-SENSYS and uniFLOW software platform proved to be the most adaptive to fit all the needs of the Coca-Cola HBS Serbia staff.

Perihard installed five multifunctional devices in the pilot phase of the project (Canon imageRUNNER 3225N, imageRUNNER ADVANCE C2220L and imageRUNNER C1028i) in the IT and finance departments. The goal was to test the printing server in the context of their business information system SAP. Specifically, the purchaser sought registration of printing tasks from the SAP system, for which special adjustments were needed. The information system basically does not disclose the identity of the user of the printer to the printing server, and therefore the uniFLOW printing tracking module cannot attribute printing costs to certain locations. “Between 700 and 800 employees use SAP. Certain departments, such as finance department, print more documents than

others, and there are also printing peaks during reporting periods, making this integration of strategic importance. It was a complex part of the implementation, which we successfully carried out thanks to the professional support of Perihard and Canon,” Božić highlighted.

In total 72 devices were installed in Coca-Cola HBC Serbia: 31 black-white imageRUNNER 6750 printers, 19 black-white i-SENSYS MF5940 printers, 11 black-white imageRUNNER 1133 printers, 8 Color imageRUNNER C1028i printers, as well as one imageRUNNER ADVANCE C2220L printer, one imageRUNNER 3225 printer and one imageRUNNER C3380 printer.

Božić estimated that “by having introduced the My Print Anywhere function, which allows you to identify users based on the Active Directory info, we boosted labor productivity among our staff, who can now obtain documents at any device on the network with proper identification at the MFPs, and at the same time we can provide a higher level of security with of sensitive data.” Users can authenticate themselves by using job codes, however, they often use personal PIN numbers, which in no way affects the user experience.

The IT department is also satisfied with this new solution, as the time for solving printing issues is substantially reduced. “Prompt response of our partner is another added value that we much appreciate, as, for example, they charge the empty toners within one hour, and our only concern is paper, as we do not have to worry about any other inventory supplies. The support from Canon and Perihard is excellent, and if a problem arises, it is resolved quickly and efficiently,” added Božić, who believes that following the evaluation phase, the project is going to be equally successful.

”Financially, the project is cost-effective and we achieved higher savings when compared to the previous solution despite a 10% increase in the volume of printing. User satisfaction has been increased after the trial period - namely, Canon devices are simple and intuitive to use”, Božić concluded.

Canon’s optimal solution The implementation was carried out for a very short time - 60 multifunctional printers in Belgrade business premises over one weekend. The multifunctional printer fleet was customized to fit the needs of certain locations in terms of printing workload and required functions. In total, 72 devices were installed in Coca-Cola HBC Serbia: 31 black-white imageRUNNER 6750 printers, 19 black-white i-SENSYS MF5940 printers, 11 black-white imageRUNNER 1133 printers, 8 Color imageRUNNER C1028i printers, as well as one imageRUNNER ADVANCE C2220L printer, one imageRUNNER 3225 printer and one imageRUNNER C3380 printer. The i-SENSYS devices were chosen for their robustness, as they would primarily be used in bottling plants where one printer is to serve up to 10 people in three shifts. Initially, 66 printers were installed, but after optimizing the print fleet, this number rose to 72 printers. Canon’s partner Perihard held trainings for staff, practically demonstrated how the devices work, and delivered separate trainings in the IT department.

System brings benefits in many areas New solution for print management made the uniFLOW printing more transparent for heads of departments, while the calculation of printing costs per different printing locations became simpler and faster despite the complexity of the system. The functionality of the Canon MFPs made maximum impact, directly affecting the labor productivity of the staff.

Managed Print Services – Case study

New print management solution uniFLOW made the printing more transparent for department heads, while the calculation of printing costs per different printing locations became simpler and faster despite the complexity of the existing IT infrastructure. The functionality of the Canon MFPs made maximum impact, directly affecting the labor productivity of the staff.

»Financially, the project is cost-effective and we achieved higher savings when compared to the previous solution. User satisfaction has been increased – namely, Canon devices are simple and intuitive to use«Slobodan Božić Service Desk Manager in Coca-Cola HBC Serbia

Canon Europe Ltd

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Canon CEE GmBH, Representative office in Serbia

Omladinskih brigada 90v 11070 Novi Beograd Srbija Tel: +381 11 3533 480

www.canon.rs