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ASHT Leadership Group
Teresa BriningerFeb 19, 2009
ObjectivesDefinition and Types of CommunicationsSmall Group CommunicationLarge Group CommunicationCommunication and LeadershipDiscussionQuestions
Improve the effectiveness of an organization through communicationWays of communicationCommunication among board membersCommunication with membership
Understand the benefits of a successful internal communications
Importance of communication in leadership
Is the imparting or exchange of information, ideas or feelings. It is not a one-way process since a message must be received in order for communication to take place
Verbal communicationProcess of transmitting meaning with
words in oral or written expressionNonverbal communication
Process of transmitting meaning in direct contact by all means that are not verbal
Inform, gain consensus, assureTransform ideas into actionProvide direction or instructionClarify expectationsGive or receive feedback
E-mailFace to Face (small group)Video-teleconferencingAvatars (second life)
Convenient Cost-effective InstantaneousCan be “real time” communicationMany people often opt to send an e-mail
rather than to communicate telephonically or in-person
Many non-profit boards meet, present association issues, deliberate and vote by e-mail
Check the message twiceDo not default to reply to allWrite a clear “subject” in the subject lineForwarded messages: explain why you
are forwarding the messageWhen in doubt end email with thanksCompress files before sendingBe concise and to the pointAnswer all questions in an emailAnswer swiftly
Professional and SupportiveCommunicate things done right and things done wrong
Be Specific and Descriptiveinclude concrete examples that all minds can digest.
Facilitate communicationAssertive ParticipatingListeningNon-verbal communication
Know your factsGet to the pointRespectful of timePresent in an organized mannerClarify / ReflectLeave with a plan, due outs, and timelineExude Confidence
Listening is the key to effective communication
The average person has an attention span of about 8 minutes
Don’t confuse the message and the motive (sometimes it’s better not to say anything)
Your listener is not as impressed with you as you are with you! Practice brutal self-editing
Leadership is all about communicationKnowing whom and what to communicateListening and creating inclusiveness with
the intended audienceMaking complex issues easier to
understandEffective communication reflects
intelligenceInspire with words and actions
Recognize communication styles
ControllingAssertiveReservedFast-PacedStructuredResults orientedPracticalCompetitiveRationalFocusedWell-organizedr
AdvocatingAssertiveResponsiveFast-pacedLoose structuredRecognition-orientedEmotionalRisk tolerantImpatientDynamicChangeable
AnalyzingReceptive ReservedSlow pace StructuredTask-orientedLogicalDetail orientedCautiousThoroughSteady
FacilitatingReceptiveResponsiveSlow pacedLoose structurePeople orientedCooperativeConversationalGood listenerLikes ConversationAvoids Conflict
Know your factsGet to the pointRespectful of timePresent in an organized mannerListen Clarify / ReflectLeave with a plan and timeline
Spend time in “small talk”Ask questionsGet them to talk about themselvesPositive approachGet to the point (focused)Give them guidanceGet their inputOpen to new ideas
Know the factsKnow your topicBe logical rather than emotionalGood PlanningDon’t over emphasize or over promiseDon’t wing itBe focusedNo small talkDon’t push
Slow downBe friendlyListen and be openKeep commitmentsNo pressureUse humor - be personableHuman approach – make them feel
neededPlay up the decision as a partnership
Don’t have a meeting without a purpose. In business: only two reasons to have a
meeting: save time or make moneyTime management
Start on time/end on timeHave an AgendaSummarize key points Establish the to do listAssign “due outs”