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© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com
"Lean IT in Action"A Tale of Two Lean IT Transformations
© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com
Today's Host
Deborah BurtonMember Marketing TeamLean IT Association (LITA)
Channel Marketing ManagerITpreneurs
© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com
LITA - Pioneering a Global Standard for Lean IT Education & Certification
● Lean IT Association (LITA) is a non-profit organization founded by three Accredited Training Organizations (ATOs) - ITpreneurs, Pink Elephant, Quint Wellington Redwood and three Examination Institutes (EIs) - APMG, EXIN, PEOPLECERT International Ltd. To realize its broader purpose LITA aims to provide:
● An industry-standard set of Lean IT reference materials and other resources for practitioner organizations to use;
● An certification scheme aimed at practitioner organizations looking to adopt Lean IT principles in the IT Service development and operations department as well as professionals that want to be certified in Lean IT on various levels.
© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com
Today's Guest Presenter
Mike OrzenPresident Mike Orzen & Associates Award Winning Author“Father of Lean IT”
© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com 7
Watch Webinar Recording
Webinar Recording
"Lean IT in Action" A Tale of Two Lean IT Transformations
© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com
There were two organizations who were very interested in realizing the benefits of Lean IT:
● Quality
● Productivity
● Process Capability
● Service Levels
● Teamwork
● Collaboration
Once Upon a Time….
● Agility
● Ability to Meet Business Needs
● Delivery Speed / Velocity
● Governance
● Morale
● Cost Control
© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com
Both Companies….
✓ Read the books
✓ Had experience working with ITIL
✓ Had experimented with SCRUM and Agile
✓ Attended workshops and conferences
✓ Provided in-house basic Lean training
✓ Used some degree of external coaching and support
✓ Had “senior management support”*
✓ Deployed the transformation using an internal
Center of Excellence team
© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com
Company - T’s Primary Focus
✓Train people in the tools of lean✓ Identify and launch improvement events throughout IT✓ Run a standard 3-day workshop [Kaizen event]✓ “Learn by doing” using a few key tools
➢ Value stream mapping➢ Lean problem solving/Root Cause Analysis➢ Report outs➢ Implementation of recommendations➢ 30-day follow ups
✓ Developed local coaches as everyone learned
© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com
Company - S’s Primary Focus
✓ Build awareness
➢ Purpose
➢ Key Principles of IT OP Excellence
➢ Core systems of a Lean Management System
✓ Identified areas of IT that were naturally interested
✓First built the LMS*
✓Developed local coaches as everyone learned
* Lean Management System
© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com
“Had Senior Management Support”
Company T✓ Obtained CIO approval✓ Optional 1-hour Lean Overview✓ Delegated Lean IT initiative to a Director✓ No defined roles or time commitments
Company S✓ Mandatory 4-hour Lean IT Overview✓ Obtained CEO and CIO approval✓ CIO sponsorship with Lean IT on leadership meeting agenda✓ Defined roles and time commitments✓ Added Lean IT to everyone’s PDG’s*
* Performance & Development Goals
© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com
● Quality
● Productivity
● Process Capability
● Service Levels
● Teamwork
● Collaboration
What Do You Think The Outcome Was?
● Agility
● Ability to Meet Business Needs
● Delivery Speed / Velocity
● Governance
● Morale
● Cost Control
© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com
✓ Quality
✓ Productivity
✓ Process Capability
✓ Service Levels
✓ Teamwork
✓ Collaboration
Measureable ResultsCompany T (the first organization)
✓ Agility
✓ Ability to Meet Business Needs
✓ Delivery Speed / Velocity
✓ Governance
✓ Morale
✓ Cost Control30 – 90 days!!!
© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com
✓ Quality
✓ Productivity
✓ Process Capability
✓ Service Levels
✓ Teamwork
✓ Collaboration
Measureable ResultsCompany S (the second organization)
90 – 180 days…✓ Agility
✓ Ability to Meet Business Needs
✓ Delivery Speed / Velocity
✓ Governance
✓ Morale
✓ Cost Control
© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com
What Might You Predict About Sustainability?
• Who got off to a faster start?
• Who saw measureable results first?
• Which approach was more difficult to spread?
• Which approach was harder to sustain?
• Which approach was essentially abandoned at
an enterprise level?
© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com
What might you predict about sustainability?
© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com
Building a Lasting Lean IT Organization
Lean
Pro
duct
ion
Lean
Man
agem
ent
Foundational Elements
© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com
● Tiered VMS● Catch Ball● Cascading A3’s● Assessment
● Going to Gemba● Coaching● Leading with Respect
● PDCA● A3● Kata● Value Stream Mapping
● Visual Management● End-to-End Metrics● Stand Ups● Standard Work● Leader SW
Daily Management
Problem Solving
Strategy Deployment
People Development
LMS: Four Systems of Excellence
© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com
Be the Change!● Personal Accountability● Amplify Feedback Loops● Lead CI beginning with you● Reflection
Everything is an Experiment● Fail Fast!● Validated Learning● Make Problems Self-
Revealing● No Blame Zone
Everyone is a Problem-Solving Scientist
● Signal● Swarm● Solve● Share● Repeat
Organizational Learning
● Captured Learning● Knowledge Mgt.● Culture of shared
learning● Reinforced curiosity
Design the LMS for Velocity
© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com 23
Watch Webinar Recording
Webinar Recording
"Lean IT in Action" A Tale of Two Lean IT Transformations
© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com
Contact: www.leanitassociation.com
Or follow us on LinkedIn:www.linkedin.com/company/lean-it-association
© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com
Experience Lean IT in Action
We believe that “Lean Thinking” should be an integral part of every Enterprise IT organization and also every IT professional’s toolkit.
Lean thinking is about understanding how to assess business processes, to identify and eliminate waste. Today, many IT professionals stakeholders from cross-functional areas -operational, tactical and strategic — have or are planning to get certified in Lean IT with the objective of reducing waste and improving efficiency.
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Become a LITA Training Partner