EDWIN F. MADIGAN, JR.21159 W. 126th Street Residence: (913) 780-2065

Olathe, KS 66061 Mobile: (913) 226-9307Portfolio: http://www.linkedin.com/in/edmadigan Email: edmadigan@sbcglobal.net

OBJECTIVETo utilize my research, evaluation, and design skills to enhance the entire range of customer experience of physical and digital products.

S UMMARY Over 16 years of Human Factors Engineering experience determining user needs, prototyping, designing, and conducting usability tests to enhance the end-to-end customer experience of products and software. Extensive experience work in team environments influencing and communicating design. Primary strengths include:

Design For End-to-End User Experience Prototyping & Story Board Development Customer Needs Gathering and Analysis Effective Communications Analytical & Problem Solving Skills Usability Testing & Expert Evaluations

P ROFESSIONAL E XPERIENCE

SPRINT, Overland Park, Kansas May 2002 - March 2009

Human Factors Specialist - User Experience & Design GroupDefine the user experience of Sprint’s internet, intranet, and device applications. Define and communicate conceptual and detailed designs to meet business and end-user needs. Work with graphic designers, marketing analysts, system analysts, content developers, and code developers during the product lifecycle to ensure that user needs are incorporated into the product design. Create prototypes and conduct usability testing to evaluate product designs as needed. Design Sprint’s sales and account management internet applications for personal, business, and government

consumers. Design Sprint’s customer care desktop applications. Manage third part vendors that support Sprint’s internet applications. Design wireless device applications. Incorporate UCD process improvements during the product development process. Mentor interns and contractors.

CHECKFREE CORPORATION, Norcross, Georgia October 1997 - March 2002

Staff Human Factors Engineer - Usability Engineering GroupAdvocate user needs while supporting product design teams. Create prototypes, conduct usability testing, and determine the design of bill presentment and payment products. Support the design of self-service and customer care agent applications. UI designer for CheckFree's flagship bill payment product that won "Best of Class" (Internet World)

in the Spring of 2001. Designed and implemented several best practice and continuous improvement UCD initiatives that reduced the usability

testing completion time from 6 to 4 weeks. Designed and implemented a workstation program for customer care to reduce the risk of repetition stress injuries. Design touchtone and speech recognition based bill payment and self-service applications. Mentor interns and contractors.

EDWIN F. MADIGAN, JR. Page Two

NATIONAL CASH REGISTER (NCR) CORPORATION, Duluth, Georgia December 1994 - October 1997

Team Lead, Human Factors Engineer - Human Factors Engineering GroupManaged a team of 4 human factors engineers, conducted resource and project planning. Design and conduct usability tests for product development teams. Design end-to-end experiences for a variety of retail and transportation products. Received invention disclosure and US Patent awards (1996, 1997) for a self-service retail product currently in production

which is estimated to reduce labor costs by 20% while increasing customer throughput. Redesigned the customer check-in process for Delta Air Lines gate agents allowing for an estimated time savings of 25%. Developed a Universal Product Code (bar-code) quality assessment program for the Uniform Code Council allowing retailers

to monitor and measure the quality of UPC bar-codes affecting customer throughput. Designed an improved checkstand for the Walgreen’s corporation to reduce checkout time.

BATTELLE MEMORIAL INSTITUTE, Columbus, Ohio November 1992 - December 1994

Research Scientist - Transportation GroupResponsible for supporting US Department of Transportation sponsored research. Created usability guidelines of GPS navigation systems for the FAA. Design a human factors and operations checklist for FAA certification of GPS navigation systems. Interview European high-speed rail transportation officials and conduct field observations to determine the human

factors issues surrounding grade crossing safety. Perform analytical studies to determine the perceptual issues surrounding reduced visibility crashes. Perform analytical studies to evaluate fitness-for-duty products.

WRIGHT STATE UNIVERSITY, Dayton, Ohio September 1991 - November 1992

Project Manager - Psychology Department/NCR Corporation Manage undergraduate research team providing support to NCR Human Factors studies. Perform video based task analysis, statistical analysis, and make design recommendations for the NCR Human

Factors Group.

AIRBORNE EXPRESS INC., Dayton, Ohio July – October 1989

ConsultantPerform literature review on the effects for circadian rhythms on overnight aircrew performance.

Results were instrumental in obtaining an FAA waiver allowing aircrews to potentially achieve more restful work/sleep cycles.

NOVA TECHNOLOGIES INC., Dayton, Ohio July – September 1989

Research Assistant Conduct, and analyze neurological performance test battery to enhance FAA mental proficiency exams. Conduct neurological performance test battery for the development of fitness-for-duty testing product.

WRIGHT STATE UNIVERSITY, Dayton, Ohio September 1988 - September 1991

Graduate Research Assistant - Psychology Department Prepare and present lecture material, laboratory experiments, and examinations for an upper-level experimental

psychology methods course.

EDWIN F. MADIGAN, JR. Page Three

E DUCATION

WRIGHT STATE UNIVERSITY, Dayton, Ohio, 1993MS - Human Factors Psychology

METROPLITAN STATE COLLEGE OF DENVER, Denver, Colorado, 1988BA - Experimental Psychology

The Art of Negotiation, Leadership Seminar, Sprint Corporation, 2005

Project Management Seminar, Neal Whitten, Sprint Corporation, 2005

P ROFESSIONAL M EMBERSHIPS

HFES, 1988-PresentHFES, Internet Technical Group, 2002 - Present

ACM, SIG CHI, 1999-PresentUsability Professionals Association, 2002 - Present

S OFTWARE S KILLS

Adobe CS4 Dreamweaver 4.0 JAVA Script Micro Saint 2.0 MS Excel MS Project MS Word SAS/SPSS DOS/Windows 95 Visual Basic 5.0

MS Visio SoundForge 5.0 Homesite 5.0

Morae 1.1 Macromedia FreeHand

A WARDS

April 2007, Invention Disclosure for plan optimizer application.December 2006, Invention Disclosure for modal advertising method.August 2006, Invention Disclosure for treatment of linked graphic.

June 1997, Invention Disclosure and US Patent Award for self-service retail product application.September 1996, Invention Disclosure and US Patent Award for wireless retail product application.May 1996, Invention Disclosures and US Patent Award for self-service retail product application.

References and publications list available upon request.