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Presented at the eCommerce Toronto Town Hall on Feb 13th 2014, Satish Kanwar, Toronto Director of Operations for Shopify, takes us through the future of retail and how to make commerce better.
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MAKING COMMERCE
BETTER
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80,000+ Active Stores !
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65M+ Products Sold !
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370+ Employees
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$122M Funding
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$2B+ in Sales Generated !
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1. The Future of Retail 2. Commerce Everywhere
3. Shopify’s Platform Strategy
1. The Future of Retail !
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2. Commerce Everywhere
3. Shopify’s Platform
The Future of Retail
• Truths • Predictions
Online Sales Aren’t King
Sales online are a fraction of the pie. Their influence in the purchase are key.
Return of the Small Business
Small businesses hold a major share of shopping traffic online and offline.
People Want Choice
61% demand an integrated, seamless
experience regardless of channel
81% find it important to choose pick-up or delivery options
regardless of how they pay
If it’s closed, 39% will wait until tomorrow,
36% will buy it online from same place, and 22% will buy it online
based on price elsewhere
There’s less and less a set of preferred methods or patterns.
It’s All Just Commerce
1. Get an Idea
2. Build Prototype
3. Raise Funds
4. Sell Orders
5. Ship Products
Value Chain Democratization
Value
Death of the Department Store
Distribution Experience
Long Live Experiential Retail
2. Commerce Everywhere
1. The Future of Retail
3. Shopify’s Platform
Commerce Everywhere
• Definitions • Opportunities
• Some Examples
Commerce: Activity related to buying and selling
Mobile Commerce: Delivering commerce to the hands of consumers, anywhere they are, using technology
Mobile Payments: Handheld devices used to conduct a transaction otherwise needing old school stuff at a point-of-sale
Opportunities
Value
Distribution Experience
Value
• Promotions & Coupons
• In-Store Research
• Shopping Lists
In-Store Price Comparison
Personalized Promotions
Distribution
• Location-Based Services
• Self-Serve Checkout
• Mobile Payments
Self-Serve Checkout
Places vs Spaces
Experience
• Value-Adds (In-Store & Home)
• Customer Loyalty
• Social Commerce
Value-Added Experiences
Consumer to Consumer
Customer Journey
Find Products
Set Context
Add Value
Close Deal
Get Paid
Merchant Journey
Get an Idea
Build Prototype
Raise Funds
Sell Orders
Ship Products
Manage Staff
Manage Money
Market Products
Track Customers
Support Customers
1. The Future of Retail
2. Commerce Everywhere
3. Shopify’s Platform Strategy
Shopify’s Platform Strategy
• Why Shopify? • Today’s Merchants
• Our Roadmap Ahead
Shopify is a commerce platform for merchants. • Single Product Database
• Online, Offline, & Mobile Stores • Fully Integrated Retail Ecosystem
“Ecommerce is a Bear” by Andy Dunn, Bonobos
• Proprietary Pricing • Proprietary Selection
• Proprietary Experience • Proprietary Merchandise
Sell Online Sell In-Store Sell Everywhere
What’s Next? • Democratization of Commerce
• Convergence of Online & Offline • One Retail Platform to Rule Them All
1. The Future of Retail 2. Commerce Everywhere
3. Shopify’s Platform Strategy
THANK YOU