• Using VoIP to improve customer service, enhance employee productivity, simplify user management, and save money.

» Midwest Entrepreneurs Forum» March 25th, 2008» Mike Goodridge, mtgoodridge@bit0101.com» Anup Manchanda, anupm@teleprime.com

2

About Business Information Technologies, LLC…About Business Information Technologies, LLC…

Formed in November 2000, Business Information Technologies,Formed in November 2000, Business Information Technologies,

LLC. has been doing business in the Chicagoland area providing ITLLC. has been doing business in the Chicagoland area providing IT

consulting, design, implementation and management geared forconsulting, design, implementation and management geared for

the SMB.the SMB.

Network ServicesNetwork Services

Security ServicesSecurity Services

Mobile Messaging and Remote Worker SolutionsMobile Messaging and Remote Worker Solutions

Proactive Network Monitoring and ManagementProactive Network Monitoring and Management

Fault Tolerance and Redundancy SolutionsFault Tolerance and Redundancy Solutions

Data Protection, Storage and Recovery SystemsData Protection, Storage and Recovery Systems

3

About Teleprime..About Teleprime..

• In Business since 1992. Offices in IL, TX, GA, CA, NJ, India.In Business since 1992. Offices in IL, TX, GA, CA, NJ, India.

• Partners with Encore, Patton, Epygi, Cbeyond and othersPartners with Encore, Patton, Epygi, Cbeyond and others

• Telecom Expertise in Networks, Test Measurement, Legacy to IP Telecom Expertise in Networks, Test Measurement, Legacy to IP Migration.Migration.

• Partners with IIT in providing training on VoIPPartners with IIT in providing training on VoIP

• Active Member, VPAC Council. Assisted in set up of VoIP Lab at Active Member, VPAC Council. Assisted in set up of VoIP Lab at IIT by donating VoIP equipment. Provided Internship Projects to IIT by donating VoIP equipment. Provided Internship Projects to Students of VoIP on VoIP related equipment and services, to Students of VoIP on VoIP related equipment and services, to Evaluate, test and validate new products/services before bringing Evaluate, test and validate new products/services before bringing to market. to market.

• Participation in VoIP Events at IITApril 8th, 2008 – 6:30pm.• VoIP Student Projects - 2008

April 21st, 2008 – 6:30pm.• Garbage in, Garbage out- Preparing your network to handle

VOIP.

October 23rd-24th, 2008• Fourth Annual VoIP Conference and Expo

• http://voip.itm.iit.edu/events.html

5

What is VoIP?What is VoIP?

Voice-over-IP (VoIP) routes Voice-over-IP (VoIP) routes

phone calls over an IP network, phone calls over an IP network,

including private WANs as well as including private WANs as well as

the public Internet. VoIP to VoIP the public Internet. VoIP to VoIP

calls can bypass the traditional calls can bypass the traditional

public-switched telephone public-switched telephone

network (PSTN), resulting in cost network (PSTN), resulting in cost

savings and efficiency.savings and efficiency.

6

Benefits of VoIP:Benefits of VoIP:

Eliminate or reduce intra-office toll charges. Reduce or Eliminate LD Eliminate or reduce intra-office toll charges. Reduce or Eliminate LD charges.charges.

Avoid service/ support contracts on existing PBX hardwareAvoid service/ support contracts on existing PBX hardware

Reduce expansion costs via lower costs for MACsReduce expansion costs via lower costs for MACs

Provide productivity benefits for remote and traveling workers who can be Provide productivity benefits for remote and traveling workers who can be empowered with the same integrated capabilities as office workersempowered with the same integrated capabilities as office workers

7

Cost Considerations of VoIP:Cost Considerations of VoIP:

- - VoIP telecommunication hardware and software eg. IP phonesVoIP telecommunication hardware and software eg. IP phones

- Network upgrades for possible quality of service and performance - Network upgrades for possible quality of service and performance upgradesupgrades

- Implementation labor and professional services- Implementation labor and professional services

- On-going support and administration labor- On-going support and administration labor

8

Potential Risks of VoIP:Potential Risks of VoIP:

Quality of service/performanceQuality of service/performance

User training and adoptionUser training and adoption

Administration and support skill levels and resourcesAdministration and support skill levels and resources

Proprietary vs. open systems interoperability Proprietary vs. open systems interoperability

9

Why VoIP? Why VoIP? Current Communication Systems have:Current Communication Systems have:

• Features hidden and difficult to useFeatures hidden and difficult to use

• No Control over MACNo Control over MAC

• No support for remote workersNo support for remote workers

• Multiple locations costly and hard to manageMultiple locations costly and hard to manage

• Upgrades and expansions too costly and unpredictableUpgrades and expansions too costly and unpredictable

• Can’t justify retaining phone system expert on staffCan’t justify retaining phone system expert on staff

• Difficult maintaining communication between branch officesDifficult maintaining communication between branch offices

• Difficult to manage multiple phone numbers and voicemailsDifficult to manage multiple phone numbers and voicemails

• Too many messages all over the place – voice, cell, emailToo many messages all over the place – voice, cell, email

• Multiple vendors make it difficult to manage invoicingMultiple vendors make it difficult to manage invoicing

10

Premise-based PBX( Private Branch Exchange)Premise-based PBX( Private Branch Exchange)

• Onsite Phone Switch device that connects office telephones in a business with the Onsite Phone Switch device that connects office telephones in a business with the public telephone network. public telephone network.

• Route incoming calls to the appropriate extension in an office, and to share phone Route incoming calls to the appropriate extension in an office, and to share phone lines between extensions. lines between extensions.

• Over time, many functions have been added, such as automated greetings for callers Over time, many functions have been added, such as automated greetings for callers using recorded messages, dialing menus, connections to voicemail, automatic call using recorded messages, dialing menus, connections to voicemail, automatic call distribution (ACD), teleconferencing, and more.distribution (ACD), teleconferencing, and more.

Hosted PBXHosted PBX

• Delivers PBX functionality as a service, delivered over a private network and/or the Delivers PBX functionality as a service, delivered over a private network and/or the internet. The first hosted PBX was introduced to the market in late 1997 by Virtual internet. The first hosted PBX was introduced to the market in late 1997 by Virtual PBX. Instead of buying PBX equipment, users contract for PBX services from a PBX. Instead of buying PBX equipment, users contract for PBX services from a hosted service.hosted service.

11

Advantages of Implementing a Premise Based SolutionAdvantages of Implementing a Premise Based Solution

Employees in Office, Telecommute or Remote Employees in Office, Telecommute or Remote Detailed Reporting for calls, VM to all workersDetailed Reporting for calls, VM to all workersSupport for all offices is centralized in one locationSupport for all offices is centralized in one locationEliminate intra-office costsEliminate intra-office costsCell phones and other phones can be integrated in the system Cell phones and other phones can be integrated in the system Calls can ring at many extensions even at multiple locations to stay Calls can ring at many extensions even at multiple locations to stay

connected with customersconnected with customersCalls can be made from remote locations to customersCalls can be made from remote locations to customers

Customize by extension eg. Time of day etc.Customize by extension eg. Time of day etc.Adjustable and expandable to meet the growth and needs of the clientAdjustable and expandable to meet the growth and needs of the client

Have multiple businesses located on same PBX with different Have multiple businesses located on same PBX with different auto-attendantsauto-attendants Multiple service providers can be provisioned with the system.Multiple service providers can be provisioned with the system.

Best use of the reliability of the PSTN and cost benefits of the ITSP’sBest use of the reliability of the PSTN and cost benefits of the ITSP’s Remotely managedRemotely managed

• Considerations when deploying VoIP– Site survey– Analyze phone line needs– Redundancy and Backup– Network Assessment– Cut over in Mid-week– Training day before cut-over

Network Considerations for VOIP

Network Infrastructure AgeHow old is the equipment you are trying to use? (Hubs, Switches, Data Cabling, etc.)

Network TrafficHow many users are on your data network?Are there data intensive applications being used?Spam / Antivirus solutions in place?

Internet Connection (Managed, Public Broadband)Do you have a managed T1? Unmanaged? DSL/Cable?

Unified Messaging RequirementsDo you want phone / Outlook integration?Do you want faxes coming into email or via traditional

means?Do you want to receive or control your voicemails via

email?

THE GLOBAL PHONE NETWORK IN A BOX

Client List

20

THE GLOBAL PHONE NETWORK IN A BOX Solution Providers

21

• Q&A?

• Using VoIP to improve customer service, enhance employee productivity, simplify user management, and save money.

» Midwest Entrepreneurs Forum» March 25th, 2008» Mike Goodridge, mtgoodridge@bit0101.com» Anup Manchanda, anupm@teleprime.com