Microsoft Dynamics 365 EnterpriseOperations (AX7)

Aneta MalmbergDynamics Technical Solution ProfessionalMicrosoft CEE

2

Dynamics 365

Application Platform (PowerApps, Power BI Embedded, Flow) and Common Data Model

Customer Service

Marketing

Sales

OperationsField

Service Project Service Automation

Intelligent business applications in the cloud

Office 365 | Azure IOT | Power BI | Cortana IntelligenceApplication Platform (PowerApps, Power BI Embedded, Flow) and Common Data

ModelAppSource

Purpose-built end-to-end business processEmpower people to delight customers through an end-to-end view

PROCESS

Prospect Cash

Lead Opportunity Quote Sales Order Fulfillment Invoice

BUSINESS VALUE

Prioritize accounts

Custom quote

Provide accurate delivery (up)dates

Timely resource allocation

Major impact on manufacturing, giving manufacturers more visibility into their operations, enabling predictive maintenance on their machines, and allowing them to provide remote support to their customers.

Highlights• There will be nearly 20.8 billion devices on the IoT by 2020.• 41% of manufacturing organizations use sensor data frequently.• Wearables are being used to improve worker safety, education, and customer support.

Operations and Internet of Things IoT

Business Scenarios-Vertical, Horizontal, Admin

6

Industry operational workloads

HCM Project Budget foundation

Expense SRM Sales forceautomation

Customercare

Marketingautomation

Horizontal operational workloads

Finance HR

Administrative core workloads

Retail DistributionManufacturing Public sector

Serviceindustries

Functionality, Services and Tools AX 2009 and 4.0 AX 2012 AX 2012 R2 AX 2012 R3 Dynamics AX

Point of Sale, assisted sales, and centralized store management

Cloud POS and Retail IT workspace

Omni-channel management

Order management, processing and payment

Merchandizing and catalog management

Rebates, Royalties, and trade allowance management

eProcurement and vendor self-service portal

Supplier relationship management

Direct and indirect procurement

Industry functionality

Note: This table provides only a graphical representation. For detailed functionality please refer to the product guide

MOST LEAST

Functionality, Services and Tools AX 2009 and 4.0 AX 2012 AX 2012 R2 AX 2012 R3 Dynamics AXInventory management and demand forecasting

Multisite advanced warehouse management

Order promising

Distribution planning

Transportation management

Product Change Management

Master data management

Industry functionality

Note: This table provides only a graphical representation. For detailed functionality please refer to the product guide

MOST LEAST

Integration with Power BI on workspaces

The new client, it’s in a browser!

Workspaces as main entry point

Microsoft Dynamics AX - MigrateContinuing investments in fall release

Transform your business

Make smart decisions Grow at your pace

• Retail scale unit (in-store)• Automated disaster recovery• Key vault and service health

• + 18 country-specific capabilities

• GA in Canadian data centers• Data migration for AX 2009

• Product recommendation• Embedded Power BI/entity store• Power BI content packs

• Dynamics 365 User Experience• Easily create mobile applications• PowerApps connector

• Cost Accounting• Additional Workspaces• US Payroll

• iOS and Android POS support• Advanced store warehousing• Consumer shopping app

*Subject to change without prior notice

Product Recommendation

PowerBI Content Pack for HCMHuman Capital Management

Microsoft Dynamics AX is translated into the languages listed below at the time of General Availability.*

Microsoft Dynamics AXincludes specific localizationsfor these countries.

Microsoft Dynamics 365 for Operations

Accelerating the road to the cloud

Available now

Availability Deployment Management Scenarios• User Subscription includes

software, infrastructure, services

• Azure Public or Sovereign(soon) Cloud Based

• Microsoft Managed Cloud• No Infrastructure Access• Application is managed by

Partner/ISV

• Customer wants to lease AX and Infrastructure required to operate

• Customer wants Microsoft managed Infrastructure/Cloud

Microsoft Dynamics AX Cloud For Business

CY 2016

• Customer has full Infrastructure access/control

• Tooling/mgmt. same as MS Cloud

• Managed by Partner/IT

• Customer needs access to Infrastructure

• Large scale scenarios• Customer needs isolation of

their data in their subscription

With/without Azure Stack Availability

2017

• Customer needs to be disconnected from the Public Cloud

Private CloudAZURE Data Center

Microsoft CloudMicrosoft Managed

• User Subscription for S/w Azure Public or Sovereign CloudBased Infrastructure on Customer Subscription

• Tool from MS/LCS as SaaS Serv.

Private Cloud

• Customer Owned Hardware in their DC

• Telemetry from MS• LCS Based Tooling through

Public Cloud

• Customer has full Infrastructure access/control

• Disconnected from Azure• Tooling/mgmt. parity with MS Cloud• Managed by Partner/IT

Customer or Service Provider

Data Center

Investment areasBringing together the best of all worlds

Investment areasCloud and Onpremise

Onpremise Solution Availability

Essential use ofMicrosoft Cloud

Federating to multiple customer datacenters (Examples)

Shop Floor

Warehouse

Retail Store 11/CY2016

H1CY2017

Other solution areasH2CY2017

Single & Integrated User Experience

LCS-managed deployments

Data aggregationAnalytics & Intelligence

Financial Reporting &Processing

Local Device ConnectivityDisaster Recovery

.. more…

Datacenter A (Australia):Retail Store

Datacenter B (UK):Shop Floors

Datacenter C (Mexico):Shop Floor &Warehouse

Datacenter D (Russia)WarehouseLocal Financials

Deployment documentation example

Requirements

GAP/FIT FDD/TDD

Business processes

ERP flow Test cases Training

Project mgmt

Without LCS

Lifecycle Services solutionsDeployment optimization example

LCS solution-based deployment

PRO

JECT

LEAD

-TIM

E

Traditional deployment

PRO

JECT

LEAD

-TIM

E

Hardware

Software

System configuration

Application configuration

Data

Test

ELIMINATE STEPS

AUTOMATE BEST PRACTICES

METHODOLOGY

Helps to overcome implementation problems:• Project overruns• Unrealized business value• Inconsistent country roll-out• Extreme customizations• Long discovery and evaluation process• Return on investment is low

Customer Controlled, Microsoft ManagedApplication Lifecycle Management on Dynamics 365 Operations

OperateDiscover Define Develop

• Customer decides Production update and Maintenance schedule

• Customer is equipped with integrated test tooling

• Customer has ability to Roll back changes

• Customer is final signoff for changes in production.

• Microsoft provides notification of available updates

• On customer schedule MICROSOFT provides updated staging/test sandbox for testing

• On signoff from customer, MICROSOFT rolls out production changes

• Microsoft curates updates for quality (including those comming from ISV:s

Customer controlled Microsoft managed

Microsoft Dynamics 365 for OperationsThe Roadmap

The Dynamics 365 for Operations roadmap provides a snapshot of what we’re working on.

Use this roadmap to find out:• what is new• what is in development• what is being made generally available

http://axroadmap.dynamics.com/Dynamics 365 public roadmap site

Business Conversations

GrowthAcquisitionsInfrastructure investments

• Choice and flexibility of deployment

• Pay-as-you-go

• Rapid elasticity

Specialized processesControl timing of updatesOutsource infrastructure

• Customer controlled, Microsoft managed

• Public cloud: serviced by Microsoft

• Ecosystem enabled for the cloud

Data-sensitive industries and organizationsCountry-specific regulations and culture

• Data protections and isolation

• Purposely built for global organizations

• On and for Microsoft Cloud platform

CFO CIO COOCompany characteristics Differentiators

Customer stories

Retail Manufacturing Public Sector

Distribution Service industries

Project Budget formulation

Expense Finance HCM

Customers across the globe 100+ datacenters Top 3 networks in the world 2.5x AWS, 7x Google DC

Regions G Series – Largest VM in

World

Assa Abloy finds the key to customer serviceAssa Abloy provides the most advanced locking and door-opening solutions available worldwide, but something wasn't quite clicking. Within the company, there were over 60 legacy ERP solutions operating at the same time—and operating costs were high. To streamline its business processes, Assa Abloy implemented Microsoft Dynamics AX, creating a single robust, flexible system to power its business. With critical business information located in one central place, information now flows seamlessly throughout the entire company. From technical knowledge to nontechnical and personal details, the company is opening the door for continued customer service excellence and a culture of teamwork throughout the enterprise.

ResourcesCustomer Story

Business NeedBusiness/Employee ProductivityFinancial Management

CountrySweden

VerticalAuto, Industrial Equipment & Aerospace

SizeEmployees: 4,500Annual Revenue: $7B (2014)

TechonologiesDynamics AX

On-demand manufacturing on agile ERPDell Inc. is one of the most well-known technology brands in the world, employing over 100,000 employees worldwide. As US IT manufacturing costs continued to rise, Dell wanted to simplify its IT infrastructure to keep its costs from following the same upward trend. Dell implemented Microsoft Dynamics AX as its core manufacturing-execution system, allowing the company to streamline operations and seamlessly manage more than 1 million transactions each day. Since deploying Microsoft Dynamics, Dell has reduced manufacturing IT costs by approximately 40 percent and cut its IT footprint by an estimated 75 percent. Plus, with all of its processes now happening on a single system, Dell can fulfill customer orders more efficiently for a smoother customer experience.

TechnologiesDynamics AXAzureSharePoint Windows

SizeEmployees: 1,000Annual Revenue: $57B (2013)

VerticalHigh Tech & Electronics

CountryUnited States

PartnermcaConnect, LLC

Business NeedManufacturing Management

ResourcesCustomer Story

Unifying worldwide production lines by moving ERP to the cloudTo consolidate business intelligence and standardize internal processes for five worldwide business units, UmbraGroup is migrating its ERP platform to Microsoft Dynamics AX 7 in the cloud. In addition to lowering IT infrastructure costs and providing a seamless integrated ERP platform that’s easier to manage, the new platform will make it easier for personnel at all levels of the organization to access customer information and KPIs, to better react to business challenges, drive revenues and streamline operating costs. Country

Italy

ResourcesCustomer Story

VerticalAerospace

SizeEmployees: 900

TechnologiesDynamics AXAzurePower BIOffice 365

Business NeedBusiness Intelligence and Reporting

“Dynamics 365 is a beautiful system to use aesthetically and functionally… it is very similar to the Office 365 apps our people are already using. This familiarity enables us to introduce new things to the field more easily than we have with any other program.”Christian Redford-Smith, Finance Planning Manager, TGI Fridays UK

CountryUK

VerticalRapidly-growing restaurant franchise

SizeEmployees: 5000

TechnologiesDynamics AXPower BIOffice 365

Business NeedTo handle that growth, they needed a system that could handle scale, was flexible enough to connect with their existing applications and most of all easy to use.

“Microsoft technology runs our business. Dynamics 365 for Operations provides the backbone infrastructure for the Renault Sport Formula One team, supporting everything from design to manufacturing to our success on the race track.”

Cyril AbiteboulManaging Director, Renault Sport Racing

Renault Sport Racing

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