TU310: Moving to Performance Support Through a Single Source Content Management StrategyMaria LeggettTime Warner Cable

@maria_leggett

You Know the Story…

2

“We’re launching XYZ Product next

month.”“We need training.”

“Our documentation

is not ready yet.”

“When will you have training

ready?”

@maria_leggett

Materials/Contact

Additional Material Download http://contlearning.com • Full PPT Presentation• InfoPath Template• Sample Schema• Implementation Plan

Contact• @maria_leggett• http://www.linkedin.com/in/marialeggett/• http://contlearning.com

@maria_leggett

Learning Support at Time Warner Cable

4

Learning & Development

@maria_leggett

Time Warner Cable

5

Second Largest Cable Company in the U.S.

Over 15 Million Customers in 29 States

Three Lines of Business: • Residential• Business Class • Media

Employees• 50,000

@maria_leggett

Training Deliverables

6

Instructor-led Training

Virtual Instructor-Led Training

eLearning Courses

Huddles

Job Aids/Reference Guides

Video

Performance Support• Mobile App• Embedded System Support

@maria_leggett

Learning Products

7

1%2% 15%

50%

12%

20% AssessmenteLearningePerformance SupportILTVirtual ILTTrain the Trainer

359 Employee-Impacting Training Initiatives in 2013

1042 Deliverables

@maria_leggett

Learning Design & Development Process

8@maria_leggett

9

Design Materials Process

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Create design documents from provided source documentation

Create facilitator guide, participant guide and performance support materials

Create assessment and presentation deck

@maria_leggett

Resources

Facilitator Guide Virtual Delivery Facilitator Guide

Instructional Designer

Job Aid

Instructional DesignerInstructional Designer

@maria_leggett

The Definition

Single Source Content Management• A system to develop content once and publish out to

many different modalities. • Changes occur only once in the single source file and

updated content is published out to the different modalities

Structure• Smaller content chunks • Separation of content vs. output• Collaborative development /interaction with the content

@maria_leggett

The House

Foundation

Frame/Walls

Roof

Windows/Views

@maria_leggett

Blueprint

Foundation

Consistent pieces in the foundation

@maria_leggett

Framework

• Provide structure to the house

• Hold the house up

@maria_leggett

Roles

Inspector Expert

Owner Contractor

@maria_leggett

Windows & Doors

Inspector Expert

Owner Contractor

@maria_leggett

Building the House

PurposeBrainstorm the learning elements and design for a single source content management system

Activity Structure• Pieces of the process• Roles in the process• Changes in the process

Activity Instructions

1. Find the flipchart that matches your puzzle piece

2. Using the flipchart, brainstorm the components for design of a single source content management system. • Foundation • Framework • Windows• Roof

10 Minutes

Changes

• Add a room addition• Replace the windows

Learning Design & Development Process

21

InfoPath

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• Part of the Microsoft Office

• Looks similar to Microsoft Word

• Collects and distributes form information with no programming

• Information collected is reusable because content is collected in XML format

• Create multiple views of the information for different tasks or people

After Single Source Design

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Assessments

Web-Based Courses

Job Aids

Huddle Guides

Mobile Devices

Reference Guides

<XML>

Facilitator Guides

Participant Guides

After Single Source Design

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InfoPath (XML)

Source Document

Project Definition

Report

Design Document

Training Deliverables

Tech

nolo

gy: X

SLT/

VBA

Job Aid

Facilitator Guide

eLearning Course

Sales Job Aid

Design Views

Customer Service Job

Aid

Design Document

(SMEs)

Foundation: Project Definition Report – InfoPath Design

Foundation: Project Definition Report - User View

Foundation: Project Definition Report - User View

Framework: Design Document- User View

Framework: Design Document- User View

Framework: Design Document- User View

Framework: Design Document- User View

Framework: Job Aid - User View

Framework: Job Aid - User View

Framework: Job Aid - User View

Topic 3Topic 4

Topic 2

Topic 1

Training Material Efficiencies

Formatting/Layout• Table Layout• Headers/Footers• Directives• Page Numbering• Graphics• Course Time Calculations

Word Conversion

Word Conversion

Why Single Source Development?

WHY????

39

Materials/Contact

Additional Material Download http://contlearning.com • Full PPT Presentation• InfoPath Template• Sample Schema• Implementation Plan

Contact• @maria_leggett• http://www.linkedin.com/in/marialeggett/• http://contlearning.com

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