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Our industry has changed dramatically from its roots in scanning paper to today's diversity of content capture. Where do things stand and where are they headed? This session will highlight 5 challenges that operations face as a result of the changing face of capture. We'll provide best practices based on real case studies for addressing these challenges.
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#AIIM14 #AIIM14
#AIIM14
Not your father’s data capture! Mark Brousseau
President Brousseau & Associates
@markbrousseau
#AIIM14
Our agenda
§ How capture is changing § What this means to you § What you should do about it § Some real-‐world examples § QuesFons & answers
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Your father
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Your father’s Buick
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Not your father’s Buick
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Your predecessor
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Your predecessor’s opera9on
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Your predecessor’s opera9on
www.aiim.org/infochaos�
Do YOU understand the business challenge of the next 10 years?
This ebook from AIIM President John Mancini explains.
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Your predecessor’s opera9on
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Ch-‐ch-‐ch-‐ch-‐changes …
=
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Change #1
Fewer documents? Don’t believe the hype!
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Higher document volumes
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Lots of document types
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Change #2:
SFll lots of mail …
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New delivery channels
+
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New delivery channels
Source: Brousseau & Associates
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Change #3
Less of this … … more of this!
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Higher scanning volumes
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Higher scanning volumes
§ Reduce storage costs § Enhance service § Speed decision-‐making § Increase collaboraFon § Improve compliance
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Change #4
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More onerous data capture
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Change #5
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Acronym Pop Quiz!
§ ECM § CRM § ERP § CIS § GIS § G/L
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To summarize You are likely receiving § … more documents § … from more sources § … with greater scanning requirements § … and greater data capture requirements § … and a greater need for speed!
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What should you do?!?
No, not that!
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Start here!
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… and here!
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Intelligent data capture
NOT your father’s data capture: § Document classificaFon § Data extracFon § In-‐line document capture § Automated document sorFng
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Intelligent data capture
Passport applicaFons
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$500,000 a year opportunity!
Intelligent Scanning versus Scan-‐to-‐Server
Source: ibml
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A REAL case study
Goals: § Improve EHR availability § Enable collaboraFon § Prepare for acquisiFons § Consolidate operaFons
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The REAL results
§ 5% lower costs per image § 4 reallocated FTEs § 80% fewer separator sheets § 120% faster turnaround § Improved DSO
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Another REAL case study
Goals: § Reduce document prep § Speed prescripFon processing § Reduce keying § Reduce paper handling
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More REAL results
§ 5X increase in orders processed per hour
§ 75% fewer FTEs § 1 less processing shif § Fewer excepFons
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Why this all maYers
More documents … … and more data capture!
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Would you rather …
A. B. C.
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Thanks! Mark Brousseau, President Brousseau & Associates 717-‐767-‐2574: office 410-‐262-‐5078: mobile [email protected] @markbrousseau
Not my father!
