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RCN Business Partner Program Overview
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RCN BUSINESS SERVICES PARTNER PROGRAM
About RCN
• RCN Business is a facilities-based provider that offers extensive fiber density with redundancy and superior performance. Spanning over 6,000 miles, the advanced fiber-rich network is completely diverse from other communications providers, enabling businesses to experience exceptional customer service, quicker installation and issue resolution.
• RCN Business received the Metro Ethernet Forum’s CE 2.0 certification in the E-Line, E-LAN and E-Access categories in 2014.
• Fiber Ethernet up to 10 Gig
• Managed Router
• VoIP: SIP, PRI, Analog
• Hosted PBX – Polycom & Cisco handsets
• Dark Fiber (not for resale)
• Co-Location at hubs
• Triple Play Cable Service (Voice, Video, Internet)
• RCN installs on average in lit buildings within 22 days and unlit buildings within 22 days from access agreement from building owner
• www.rcn.com/business
RCN Business Class Services
• RCN serves over 32,000 businesses with tailored product offerings that are designed to meet the specific needs of each business.
• RCN offers a full suite of products to meet the fiber needs of businesses.
• Fiber Ethernet up to 10 Gig
• Managed Router
• VoIP: SIP, PRI, Analog
• Hosted PBX – Polycom & Cisco handsets
• Dark Fiber (end-user only)
• Co-Location at hubs
• Triple Play Cable Service (Voice, Video, Internet)
• RCN installs on average in lit buildings within 22 days and unlit buildings within 22 days from access agreement from building owner
• Verticals: Hospitality, Education, Healthcare
About RCN
Current Promos!!!
• Light a Building with RCN! – receive 75% up-front for any installation you can charge!
• NRC Waiver: Waive NRC for any new logo in a lit or unlit building on 36 or 60 month term!
• HPBX Up-Front! – 1X MRC up-front for upgrading existing or new customer to HPBX!
Contact Info:
• Please send all PRICING REQUESTS to:
• Please send ALL ORDERS to:
Who do we target?
• A great fit for RCN is a bandwidth intensive application of 100 Mb to 1 Gig with VoIP and cloud applications in a new or lit building that needs installation within 30 days. We are looking for underserved buildings with friendly owners who understand that fiber access is an amenity that can improve occupation rates and rent quality.
• Channel Manager: Patrick Dial
• (P)212.784.8049
• © 917.716.0714
• (E) [email protected]
Complete Contact Information
Contact Info Name Email Address Phone Number Title
Channel Manager Patrick Dial [email protected] 212.784.8049 Channel Manager
Sales Level 1 Escalation Ted White [email protected] VP/GM Bus Svcs
Pricing Contact Patrick Dial [email protected] 212.784.8049 Channel Manager
Pricing Level 1 Escalation Gus Chimos [email protected] (609) 751-9241 VP/GM of Bus Svcs
Sales Engineer Patrick Dial [email protected] 212.784.8049 Channel Manager
SE – Level 1 Escalation Frank Badalamenti [email protected]
Provisioning Contact Que [email protected]
Provisioning Level 1 Escalation Lisa Ransom [email protected] 570-270-1650 Bus Services Manager
Client Support Toll Free 877-726-7000
Client Support Level 1 Escalation Joanne Lushefski [email protected] 570-270-1547 Bus Services Manager
Client Support Level 2 Escalation Cindy Zachary [email protected] (570) 270-1471 Director Bus. Services
Commissions Contact Patrick Dial [email protected] 212.784.8049 Channel Manager
Commissions Level 1 Escalation Gus Chimos [email protected] (609) 751-9241 VP/GM of Bus Svcs
• 24x7x365 centralized NOC– Out of Region Backup (PA)
• Integrated OSS Architecture– Full-time monitoring– Full-time fault management– Full-time alarm data collection– Full-time alarm filtering– Full-time trouble reporting
• Equipped with complete disaster recovery backup capability including a network wide backup power system
Active Monitoring of all Voice, Video, and Data
Dedicated Operations Center (NOC)
Network Overview – National IP Backbone
Boston
New York
Philadelphia
Washington
Chicago
Lehigh Valley • In the process of integrating Grande Communications in TX
Boston
NYC Network Overview
West End
6th Ave
West Village
East Village
Long Island City Woodside
Elmhurst
• Lit Buildings NYC: 325 wired with Fiber and Hybrid Fiber Coax (HFC) Network
• Carrier hotel POPs: 111 8th Ave, 60 Hudson, 32 AoA, 75 Broad Street, 325 Hudson
Lehigh Valley Network Overview
Easton
Northampton
South Allentown
Tilghman
Driftwood
Philadelphia Network Overview
Ridley Hub
Lansdowne HubCenter City
Media
Broomall
Boston Network Overview
South Boston
Hyde ParkNeedhamNatickFramingham
WalthamWatertown
Brookline
Allston
SumervilleArlington
Lexington
Burlington
Stoneham
Wakefield
Newton
Dedham
Chicago Network Overview
Mart
Hancock
SanburgNewberry
Alcott
Lemoyne
Stockton
McCutcheon
Granville
Field
Fargo
ArmstrongPark
Dempster
Clinton
Dearborn
McCormick
Washington DC Network Overview
Lanham
Alabama
Sub 161
Georgia
Silver Spring
Bethesda
Sub 129
New MexicoFalls Church
Braemar
Gaithersburg
