E-COMMERCE SOLUTION FOR

DATACENTERS ANDCLOUD SERVICE PROVIDERS

WHAT DOES THE BOOMING CLOUD MARKET HOLDS IN FOR THE DATA CENTER & CLOUD INDUSTRY?

Over $100 Billion Opportunity Awaits in the Cloud

Investment in cloud by SMBs in 2015

Investment in cloud by SMBs in 2018

Global distribution of investment by SMBs in cloud from 2015 to 2018

What DATACENTER & CLOUD PROVIDERS need to do to successfully capitalize on

the cloud market?Manage everything from a single pane of

glassto improve

efficiency of all businessfunctions

Enable complete automationfor super-quick

service delivery and comprehensive

monitoring

Expand reach with multi-tier

partnerchannels

to increase sales and revenue

Provide great customer

experience through a smart

customer support system

Comprehensive Automation Platform for service delivery, management and monitoring

BUT,

How does a Datacenter / Cloud Service Provider handle the technical complexity?

RackNap handles all API integrations, and everything technical related to the provisioning, delivery and monitoring of cloud services, so you can go to market quickly and keep your focus solely on business.

What can RackNap do for the Datacenter and Cloud Service Providers?

RackNap provides an end-to-end complete business platform with complete automation for all functions, so that the Datacenter and cloud providers can handle everything at one place.

Sale

s & M

arke

ting

Billi

ng &

Pric

ing

Supp

ort &

CRM

Part

ner C

hann

els

Mar

ketp

lace

Busin

ess A

naly

tics

Inve

ntor

y &

Ass

ets

Cust

omer

Pan

el

Public Cloud

Private Cloud Hybrid Cloud

Other Services

Data Center / Cloud Service

Provider

Datacenter / Cloud Service Provider

Public Cloud

Private Cloud Hybrid Cloud

Other Services

How canDATACENTER / CLOUD PROVIDERS become all equipped to instantly start selling cloud services with RACKNAP?

End-to-end complete business automation

Full integration with almost all 3rd party applications

Instant provisioning & quick service delivery

API

Easily manage network infrastructure and inventory with granular visibility

Instantly Provision Servers- Build services on server & storage

virtualization- Orchestrate and monitor resources- Install, manage & upgrade servers

Manage different cloud provider modules and also integrations with third party applications

ADMIN PANEL

Have a direct look in to cloud architecture with graphical interfaces

CUSTOMER PANEL

Complete Control from a single interface- Monitor

Resources- Upgrade and

Pause Services- Raise Support

Tickets

Customer

Cloud Service Provider / Datacenter

Inventory and Asset Management

Use a single dashboard for all purposes – tracking inventory; build, deliver & administer servers, get usage statistics, etc.

Use proactive monitoring – define threshold limits and generate triggers when inventory is about to go out of stock and take action accordingly.

Manage infrastructure and virtualized network inventory, required to run cloud services, in a more flexible way.

Speed up service delivery with defined rules for building servers, VMs and other instances; replicate those in demand and keep in inventory for quick delivery.

Properly categorize assets along with their vendor information, OEM information, serial numbers, license keys & other details.

1

2 Support Process Management

Provides customer self-service options with product-wise knowledgebase, FAQs, troubleshoot information and video tutorials.

A ticket is raised only if the issue is not resolved with customer self-service module.

Ticket is auto-assigned to appropriate CSR depending on the issue type & other parameters.

On resolution, Knowledgebase is updated for auto issue resolution the next time.

Automatically collects customer feedback and maintains a complete record of client’s personal, sales, billing & support history and more.

Marketplace and Product Display Platform

Sell Public, Private, Hybrid cloud and other cloud and infrastructure services with complete end-to-end automation.

RackNap backend is integrated with backend and details like pricing, plan configurations, etc. are auto-updated on your website in one click.

RackNap is integrated and auto-synced with leading LiveChat software for better customer relationship management.

Multiple leading payment gateway are integrated with RackNap and marketplace.

3

4 Sales and Marketing Flow

Automatically track marketing campaigns, assess performance and evaluate ROI.

Have a complete visibility into sales cycle, know current status of any lead and take instant action.

Create, schedule and expire promotions and discount coupons.

Upsell and cross-sell by sending automated mails and having products visible to client in member panel.

Set targets and incentives for your sales team and continuously monitor their performance.

5 Multi-tier Channel Partner Management

Create multi-tier partner networks and manage complete partner activities by tracking their revenue, commission, new sign-ups and more.

Define discount/commission slab for different partners and for different products.

Give admin panel to partner & customer panel for his end customer.

Provide ability to extend white label support for partner’s end customers.

Provide sales & marketing resources to partner in panel for better performance.

Billing and Pricing Management

Consolidated billing including complete accounting of cloud costs and chargeback separate pricing structure for different billing cycles with tiered pricing.

Create any kind of plan – free, one-time, recurring, contract-based, hourly or other pay-per-use model, etc.

Have separate pricing structure for different billing cycles with tiered pricing.

Create discounts and apply to products the way you want.

See complete billing history of a customer from a single dashboard.

Show complete billing information to customer in his customer panel.

46

Business Intelligence and Analytics

Get complete organizational data in simplified graphical formats at the click of a button.

Get complete insight into organizational financial data - total income, sales, paid and unpaid invoices etc. for better channelizing of funds, forecasting and budgeting.

Single pane availability of requisite information about sales and marketing team to track, analyze and optimize their performance in an actionable way.

Get access to real-time support metrics, take smart decisions by measuring and analyzing your support services on a continuous basis.

Get inventory forecasting based on current availability and upcoming demand based on sales leads.

7

Customer PanelWith RackNap, give your customers complete control with a powerful Customer Panel.

It is a single point of access where customers can see all their relevant information and manage their services.

Most important dashboards related to services, support and billing, with important notifications are visible at the login itself.

Client gets complete control over its services from within the member panel, including monitoring resources, upgrading services and raising tickets from a single interface.

RackNap's customer panel also gives you the opportunity to generate additional revenue streams by cross-selling and upselling to existing customer base.

8

With RackNap’s such great capabilities, you can achieve so much like….

Get complete visibility in to everything, with business intelligence.

Manage all technical aspects from provisioning up to inventory from a single pane of glass.

Empower your customers with a powerful customer panel

Monitor resource & bandwidth consumption, server status & network inventory from a single interface.

Expand more, with multi-tier channel partner network.

Provide a great customer support to your customers.

RackNap comes integrated with

a product born out of need

leverages 100 + years of combined industry experience

took 57 months of meticulous research and development

brought to life by a 46 member team

powered by , a leader in hosting and cloud industry.

www.racknap.com |support@racknap.com