RMM 101 part 3 -- analysis and reporting

© 2015 N-able Technologies, Inc. All rights reserved. 1

Part 3 – Analysis & Reporting

RMM 101


<Scott’s headshot>

Ali MahmoudProduct Marketing Manager

@alimahmoud_

Scott ParkerProduct Manager

Presented by


Agenda

Demo

Analysis and business reporting 101

The value of reporting





• Identify recurring issues across one or many devices

• Review results of deployment and installation

• Explore system activities and notifications

Better troubleshooting



• Impress and inform during business reviews

• Demonstrate the value of your service offering

• Increase trust and be the go-to IT relationship

• Increase repeat business & referrals


Customer satisfaction



• Soft-sell using free consultations

• Build trust before pitching services

• Leverage data collected and sell to specific needs


Customer satisfaction

Attract new customers


Why isn’t everyone reporting?

Time Cost Prefer conversation


RMM 101 – Analysis and reporting


1. Onboard

The Device Management Lifecycle

2. Manage

3. Support

4. Report


Onboarding 101Gain insight into the root causes and trends affecting customer devices.


Document hardware & software inventory during onboarding

Onboard


Management 101Gain insight into the root causes and trends affecting customer devices.


Manage Technical analysis

Remote control history Audit TrailService availability


Support 101

Benchmark your efficiency and show customers your work


Understand helpdesk performance

Support


Onboard

The Device Management Lifecycle

Manage

Support

Report

PSA & Ticket management integrations save time and help ensure time is billed accurately


®

®

Deep PSA & Ticketing integration


Reporting 101

Use technical analysis reports to gain insights

Use business reports to show your work


Technical Analysis Reporting

Technical AnalysisRemote Monitoring DataAsset data plus

AV, Patch, Backup, etc


Common analysis reports

• Server licensing

• Patch reports

• AV

• Status reports (install successful)

Technical Analysis Reporting


Business Reporting

SQL Database Automatic ReportsRMM DataAsset, AV, Patch, Backup,

Mobile, Help Desk, etc


Executive SummaryShow the value of your services

Business Reporting


AssessmentUse consultative servicesto win new customers

Business Reporting


Reporting Demo


The SolarWinds N-able difference

All-in-one RMM platform

Drag and drop automation

Business reporting

Fast support tools

Comprehensive support

Technical onboarding

Business strategies

Marketing resources

www.n-able.com/trywww.n-able.com/report

http://www.n-able.com/try

http://www.n-able.com/report


Thank you


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RMM 101 part 3 -- analysis and reporting