Security, availability & more – what midsized companies demand from IT

VISIT 2010 – Fujitsu Forum Europe 1

VISIT 2010 – Fujitsu Forum Europe

Shaping tomorrowwith you.

Sourcing & Deployment – Room 12

Security, availability & more – what midsized companies demand from IT

Dr. Heiner DiefenbachCEO, TDS AG

14.00 h


Security, availability & more – what midsized companies demand from IT

Dr. Heiner Diefenbach, CEO, TDS AG

4 Copyright 2010 TDS

VISIT 2010 – Fujitsu Forum Europe Copyright 2010 TDS

Overview

1. What businesses require

2. Potential solutions

3. The right IT concepts

4. Conclusions

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TDS at a glance

Did you know?

TDS is one of Germany’s leading IT outsourcers for mid-sized German-based businesses, and has been a Fujitsu Group company since 2007.

Main lines of business

IT outsourcing Responsibility for entire IT infra-structures and application services

SAP servicesConsulting, implementation, industry-specific solutions

HR services Market leader in the German/ Austrian/Swiss region, handling over 800,000 payroll transactions a month

Headquarters: Neckarsulm, GermanyNet sales: About 132 million eurosEmployees: About 1,200Executive Board: Dr. Heiner Diefenbach, Robert Battenstein

TDS was established in 1975.

TDS is one of Germany‘s leading IT outsourcers and SAP service providers for the midmarket.

TDS offers a comprehensive portfolio of services from from user-device management to business process monitoring.

TDS operates its own high-security data centres in Germany

TDS has first-class references.



What businesses require

1. Availability, security, compliance, cost, etc.

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Key requirements I Security and availability are top

priorities in terms of what midsized companies demand of their IT

Why:• Uninterrupted support for business-

critical processes

• More stringent and more complex compliance requirements

• Industry-specific certifications

• Impact on loan terms and conditions/credit

• Higher demands on suppliers

8 Copyright 2010 FUJITSU

“For an airport operator, maximum security IT systems are a high priority. TDS’ outsourcing

services are backed by comprehensive certification, so we know we’re, in safe hands.”

Klaus Dotzauer, Commercial Director,Nuremberg Airport


Key requirements II Flexibility in terms of:

• IT resources

• Access to specialists

• Agreements and contracts

• Costs

• Collaboration in general

Why:• Fluctuations in volume of orders

• Seasonal capacity-utilization patterns

• Peak demand during projects

• Unexpected changes in demand (due to fluctuating order volumes, compliance requirements, internal changes, etc.)


“Our partnership with TDS puts resources and specialists at our disposal that are not available

internally. As a result, we can respond to changing business demands and have the best

possible IT support for our processes.”Herbert Binus,

Head of IT Management,Konrad Hornschuch AG


Key requirements III Long-term viability in terms of

• The IT systems and applications deployed

• The availability of specialists (critically important when running customsolutions)

• Support from the vendor and the provider

• Collaboration with service providers under contract

Why:• Protection of investment

• No dependence on a specific provider


“We have underpinned our business-critical applications with a future-proof, standards-based

platform – a single system that meets all our requirements.”

Udo Biber,Head of IT, WALA.


Key requirements IV Costs

• Low total costs

• Flexible cost structures

• Visibility into costs

• Avoidance of high up-front investment

Why:• Tight budgets

• Reporting requirements

• etc.

• Financial contribution to business success


“We now have a professional and effective IT system – at reasonable cost. To ensure the

reliability that is critical for a global company, and guarantee 24-hour service, we would otherwise

have had to make a large investment.”Gerhard Koch, Managing Director,Christian Bürkert GmbH & Co. KG


Potential solutions

1. Sourcing strategies, standardisation, etc.

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Potential solutions I

Sourcing strategies Growing popularity of outsourcing, particularly

for:• High-availability systems

• Systems with high compliance requirements

• Complex applications (e.g. ERP)

• Specialised applications (e.g. HR software)

Selection of the best scope of services for different tasks:• Application hosting

• Application management

• Application service providing/SaaS

• Outsourcing of data-centre operations

• Full outsourcing



Potential solutions II


Standardisation (and consolidation) Of hardware platforms

Of applications• Dilemma: tailored solutions versus standardisation

• Solution: increasing use of preconfigured (industry-specific) solutions• Based on standard software

• Reduced need for (cost-intensive) customization

• Generally meet compliance requirements

• Make use of tried-and-trusted settings and parameters (best practices)

• Are often modular ( flexibility)


Potential solutions III

Greater flexibility Of in-house IT systems (e.g. through virtualisation)

Of outsourcing agreements in terms of

InfrastructureUtilisation of data-centre resources – either continuously or for a limited period as required

Specialist knowledgeAccess to expert skills as and where required

ServicesStrictly demand-driven provision of services



Looking for the right IT concept

1. Outsourcing, in-house operation, the cloud, and more

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IT concepts I

There are lots of IT concepts and buzzwords around:

Cloud computing Application service providing Software as a Service IT outsourcing Plattform as a Service Private cloud/secure cloud Application hosting Managed services Infrastructure as a Service Public cloud etc.



IT concepts II

The midmarket generally prefers tried-and-trusted IT concepts

But these are often identical to the concepts that are currently being debated: For example, application service providing (ASP) is often equivalent to

Software-as-a-Service offerings To a large extent, conventional IT outsourcing is identical to a private

cloud or secure cloud (as compared to public cloud)

When it comes to choosing the right IT concept, security and availability are far more important to midsized companies than short-term savings



Conclusions

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Conclusions

Define your goals and requirements Security and availability Flexibility Secure future Costs

Above all: do not compromise on your requirements



Thank you for your attention.

Dr. Heiner DiefenbachCEO, TDS AG

E-Mail: [email protected]

Phone: +49 7132.366-1100

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Security, availability & more – what midsized companies demand from IT