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Smart Government or mGovernment?
Malek Al Haddad [email protected]
“I want UAE Government services to be delivered
to the public through mobile phones”
HH. Sheikh Mohammed bin Rashid Al Maktoum
All departments should consolidate the management of their government mobile services: efficiency and security.
Services need to be upgraded from simple notification to more advanced administrative transactions.
Focus on compatibility and accessibility.
Instead of just porting website to mobile, development of new mobile services are needed (talking advantage of the latest technologies).
Improvement of security measures and mobile government common security infrastructure recommended.
Utilization of mobile office as soon as possible.
Goals as per the initiative
But…
Smart Government means Smart Services
What is the smart Service?
What is the smarter or smartest Service?
What is next? Wise Process???
Terminology
Suggested Terminology
Smart Service means getting the service in
the accurate time with almost zero effort
Build hope, life and the future, and to make people happy… To make sure that the
people of the UAE wake up in the morning with a smile on their faces
HH. Sheikh Mohammed bin Rashid Al Maktoum
The Smart Process is
Non Process
this is the title of new book about business process reengineering will publish soon – Author: Malek Al Haddad
Has led to
• LBS (Location Based Services) • M-Commerce • Augmented Reality • Targeted Marketing • Ubiquitous Life
• Increased processing speed • Reduction in size • Longer battery life • Improved communications • Familiarity with technology
Technical Development for New Services and New Opportunities
Technologies Involved
Source: Gartner, Rick Howard & Andrea Di Maio, Top 10 Strategic Technology Trends for Smart Government, 2013
Mobile Technology
is the first item
Designed to be used
by single user –
Personalized
information
Reached a
tremendous users
All what you need Services delivered
through a more
personal familiar and
friendly device
Identify caller
location
Cheap power
resource
Best coverage Always “On”,
mobile devices that
are designed to be
carried around for
instant information
Services and Information Delivered Anywhere at Anytime
Mobile Devises have become
the perfect delivery medium
to target and rich users
Comprehensive & Strategically mGov Plan
Minimizing Trial & Error
•Create an Environment that enables the mobile government
Maximize Citizen Satisfaction
•Shift to mobile based government services whenever and where ever the citizen needs the service.
Developing Government Productivity
•Support mobile work for government officials.
•Mobile office enabling remote smart work.
•Mobile based on-site field tools.
Inte
rop
era
bility
Sta
nd
ard
s
Sh
are
d S
erv
ice
s
Ba
ck
en
d
Layer
Local Administration Authority Ministry
Fro
nt
La
ye
r
E-government Portal Mobile Portal
Mobile Platform
Mid
dle
La
ye
r
Government Secured Network
FEDNet
Data Center
• Telecom operators.
• Government.
• End users.
• Device manufacturers.
• Infrastructure providers.
• Application developers.
• Content developers and enablers.
Stakeholders
Infrastructure
• Data Center.
• Mobile Cloud
Computing (MCC),
IaaS, BaaS, StaaS.
• Network (FEDNet).
• BYOD Environment.
Platforms
• Mobile Gateway
Platform.
• Government
Cloudstore.
• Shared Services:
M-Payment.
M-Signature.
• E-Participation
• Wallets
Apps
• Location-Based
Services.
• Sensors-Based
Services.
• Incidents Monitoring
as a Service.
• Tracking as a
Service.
• BYOD Apps.
• SaaS, DaaS.
• BaaS.
1. FEDNet SG needs one GSN
3. Mobile Cloud The only way to
augment the limitation of mobile resources
2. Mobile Platform SG needs
One Platform
4. Government Cloudstore
One trusted shop for Gov. Apps
7. Sensor-Based Services
Incident alarm as a service
6. Location-Based Services
(Vehicle tracking as a service)
12. Internet of
Things (IoT) and
Big Data M2M
11. mSignature Mobile Operators
PCS EIDA
8. Smart City
Platform Smart Building Indicators,
Monitoring and Controlling
10. mPayment Federal
mPayment Gateway Wallets
9. BYOD The new concept
of mobility business
5. Cloud Services XaaS… For all business
platforms (MS suit, CRM, PMP…)
We GROW we change, we change we GROW
Thank You Malek Al Haddad
End of Part1