Smart Society by Lucia Pannese

FP7 FET ProjectLucia Pannese, imaginary

SmartSociety

30/07/2014 www.smart‐society‐project.eu

Le aree di applicazione dei nostri Serious Games

E-Healthe

riabilitazione

SmartSociety Kinect e

Leapmotion

Cambio comportamentale

Culturae

Turismo

Mobile e

AdvergamesTraining

e apprendimento

Smart Cities

Modern cities are becoming “social organisms” where people interact on many different levels and within/across many different communities

Smart Cities have achieved notable results in terms of ubiquitous sensing technologies and related services (able to collect large amounts of data)

Currently, Smart Cities largely ignore the social aspects, i.e. the role of people and communities in cities and the rich complexity characterizing the interactions among people and the city infrastructure (semantic gap)

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SmartSociety as a CAS

SmartSociety will model the city as a CAS:

Through a serious games‐based approach within an advanced and realistic simulation environment, in which there will be a symbiosis between virtual and real world

Different layers for different urban domains (i.e., transportation, security, quality of life, etc.).

Different users with different incentives

Different goals, fine‐grained collective action

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Operating principles: information resources that peers can manage, actions they can take, incentives for using the resources and taking action Design principles: models, policies and mechanisms to determine how different social groups can achieve their goalsEvolutionary principles: learning and evolution in response to changes in the environment, policies and city constraints

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Goals and Objectives

Bruxelles 30/07/2014

Implementing and designing a prototype of Serious Game offering a flexible, reconfigurable and personalised user‐oriented framework by leveraging the technological infrastructure developed in the project exposing functionalities developed by technical partners according to users' needs &

expectations demonstrating and validating project concepts

How will the SmartSociety Serious Game look like?

ConflictResolution

SmartSociety Human

&Machine

Creativity,ReputationIncentives

Cultureand

Tourism

Individualvs

CollectiveExploiting

&Collaborating

Space of Investigation

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Central object of investigation

o To describe visionary scenarios for future smart tourismo To design the SmartSociety Serious Game / Gamified Environmento To implement the SmartSociety Serious Game prototypeo To define testing scenarios and the associated evaluation methodologyo To repeatedly test and evaluate the SmartSociety Serious Gameo To extend the produced Gamified Environment to other contexts

SmartSociety Relevant Dimensions


SmartSociety is interested in: diversity, hybridity and compositionality

The second dimension addresses aspects of possible solutions: operating principles, design principles, and evolutionary properties

Diversity


In SmartSociety, we are interested in diverse populations of interacting humans and machines, with differentbackgrounds, knowledge, skills, objectives, and expectations There is no framework simulating society mixing serious games, virtual worlds, simulations and social networks with the use of real data. Only the mixture of all these techniques and approaches will guarantee any potential user (with potentially different backgrounds, knowledge, skills, objectives, and expectations) a proper way into the virtual society to be able to make use and sense of the disposable data and info and contribute to it

Hybridity


A central aspect of SmartSociety is that we are interested inhumans and machines playing different roles (providing data,performing computations, making decisions), and that all oursystems will involve interaction with humansExisting games that seek to simulate society do not integrate real‐time or live data.

In smartSociety users and computers will form a partnership that has a genuine impact on real world outcomes.

Compositionality


One of our main concerns is how to compose individual interactions to obtain collective action and globally coherent social computations This should happen “behind” the game that acts as interface

The game should address single users and give back results which are interesting and useful both for individual and collective actors

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Achievements of Year 1 vs Goals

4 visionary scenarios covering 3 different domains (tourism, care, policing) and matching European Union

Policy on Grand Challenges

Validation of Tourism scenario

Use cases within the tourism scenario

First set of high‐level requirements

Creative Storytelling

Initial Game Design

Definition of User Scenarios

Requirements for the Seriousgame

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Creative Storytelling


Process for Scenarios Creation

Scenario production is very creative activity:

capture ideas and visions from very different perspectives, ideally without constraints!

Scenarios in SmartSociety need to accommodate needs, interests and characteristics of all WPs in order to come up with an integrated gamifieddigital environment demonstrating the whole suite of technologies developed

throughout the whole project

Avoid constraints by technical limitations:

no tech!!

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Scenarios Creation

Bruxelles 30/07/2014

Working methodology defined and shared with the whole consortium

Collection of scenario contributions from

other WPs

Four visionary scenarios• 1 on tourism• 1 on policing

• 2 on care

Identification of 3 application domains according to EU Policy on Grand Challenges

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Visionary scenariosScenario structure

Project concepts

Description

Objectives

Actors

Background

Compositionality

Hybridity

DiversityIndividual / collectives

Human / machine

Needs / conflicts

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BackgroundAs tourism becomes more and more highly personalized and differentiated, there is an insatiable thirst in some sections of thetourists market for ever more detailed, “authentic” and engaging experiences for popular tourist destinations. ……..

The scenario is set in CAS_City which is an international tourist destination with a rich cultural history, lots of museums and pointsof interest and an efficient public transport system. …...

CAS_City’s narrow historical streets and bustling cafes and bars are a source of traffic congestion which is made worse by the largertourist parties and the City Council need to make plans to improve the transport ….

Tourism Scenario

Actors

Franco Carboni is a young tour guide. He is a native of CAS … Maria Degas is a citizen of CAS with a passionate interest in local history, …. AllOverTheWorld is a tour operator which has been selling package holidays to CAS for several years. ….. Miguel Rondo owns a bar restaurant in the heart of the tourist area. … Amy is a young American tourist …. Peter and Rosalind are an elderly retired couple booked on a package holiday to CAS…. CAS City Council are responsible for the social and economic development of the city. … CAS Civic Society (CCS) is a group of citizens and business people who meet regularly with representatives of the City Council to

debate issues and provide input for the planning process. …..


Tourism ScenarioObjectives

The objective is to give expert and motivated tourists what they want: a detailed, interesting, non‐routine, engaging experience of what could be a very popular destination while trying to avoid the impressions that they are being “processed”. ….CAS_City needs to both plan its transport infrastructure to cope with a growing demand for both tourist and local citizen traffic and dynamically react to disruptive events . ……….support both tour companies and individual tourist guides in coordinating ….……respond to and support interactions between the actors ….…..the system needs to monitor and profile the activities and motivations of the actors ….….the system needs to also rapidly respond to incidents and accidents as they arise ….The system also aims to utilise crowd knowledge ……The CAS system needs to recognise and protect the cultural and ethnic diversity …..The CAS System ….will offer rewards and incentives based on contribution to "public good" ……..

DescriptionIt is a summer’s day in 2018 and the football world cup is taking place. CAS City has supplied 2 players to the national team which isplaying an important match in the qualifying rounds. A giant screen has been erected in the main square …………… The tour operatorslike AllOverThe World know there is likely to be a lot more congestion in all the tourist areas and they need Smart Society to co‐ordinate schedules which deliver the smoothest possible experience to every individual tourist. Franco………………………………………………………………………. would like to be able to guide tourists who have an interest in soccer to incorporatewatching the match in the tour so he would like Smart Society to identify the best tourists to make up his party and plan an itinerarythat will be attractive for tourists to sign up to. …………………………………………. Miguel knows there will be a lot of business opportunitytoday ……………………………………………………………………Peter and Rosalind would like to visit as many places of interest in CAS City aspossible but would like to organise their own schedule without a guide, including an early lunch away from the crowds. The SmartSociety System had analysed the historic tourist and traffic data and had prepared a schedule of activities …………………………..

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ValidationFocus groups

gaining a consensus view

facilitating conversation from different angles

highlighting areas of conflicts and disagreement

Expert Interview

getting the story behind a participant’s experiences

collecting in‐depth information around the main topic

Envisioningscenario

projections intothe future

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Validation

3 focus groups with non‐

professionals in the role of tourists

1 focus group with tourist professionals

1 semi‐structured

interview with an expert tourist

operator

..I identify myself a lot as the fans,

because I often go to pubs showing live

football matches and have a good time

there…

.. as a restaurateur I would have asked

Amy to sit next to the other tourists, also to make the bar more

enjoyable…

.. one of the principal trends is that of

offering a series of possible services to the tourist but leaving him

independent in the choice and

management …

…there’s a need for a customized

communication depending on the kind of tourist with whom you’re dealing

with…

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Finalized Tourism Scenario


Tour guideLocal residentRestaurateurTour operator

TouristCity councilCivic society

Promotion of tourism

Trip organization

Tour optimization

Bookings

Mobility support

Information exchange

Public transport

Bike sharing

Ride sharing


Initial Game Design

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Derivation of requirements

Preliminary high level functional and non‐

functional requirements for the Serious Game

Extraction of use casesfrom the finalized tourism scenario

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Derivation of requirements

Graphical Use Cases


Esperienzecomplete

Coinvolgimentoe interattività

Feedbackimmediato

Design versatile

Apprendimento riflessivo

Azionespontanea

Immediato utilizzo

di quanto appreso

A Ridesharing App

A mobile game forGreen Mobility: ECO-DEALERS

Gamified User Profile


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Thank you foryour attention!

30/07/2014

Technology

Smart Society by Lucia Pannese