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Presentation on social media strategies (with notes) from Social Media and Contemporary Church Issues Conference.
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Social Media and Contemporary Church Issues
Social Media Platforms and Strategies
October 14, 2011
Don ClemmerCatherine Panzica
Social Media Revolution 2011
“We don’t have a choice on whether we DO social media, the
question is how well we DO it. ”
-Erik Qualman
Where to begin?
Social Media Strategy
Getting Started:• Integrate• Goals and Objectives• Research• Identify• Personality• Content • Metrics
Integrate your social media strategy with your communications plan
Differences in tactics
Communications Social Media Brand in control Audience in controlDeliver message Part of conversationBrand focus Audience focusEducate InfluenceOrganization User created contentcreated content
With social media, your supporters become
the message.
Source: “What’s Next in Media” by Neil Perkin
Determine your goals and objectives
What key points do you want to make?
Common social media goals
• Increase website traffic• Improve search engine rankings• Improve brand awareness• Improve public relations • Improve bad/damaged reputation
Research the tools
Develop a list of platforms you can use to engage
Your best bets (due to popularity)
Identify your audience
Who do you want to reach?
Then determine
• What will resonate with them?• What are they saying?• Where are they saying it?
Develop a personality
How do you want others to perceive you?
Develop your online personality
• Select 2-3 keywords that describe your organization• Keep those words in mind whenever
you share content, respond to comments, etc.• Share content that aligns with your
keywords
Create a content strategy
What are you going to share with your audience?
Share content that
• Resonates (evokes emotion/memories)• Drives success
Tip: Send out surveys to some in your audience, ask what kind of content they’d be interested in.
Monitor relevant metrics
What are you going to measure, and why?
Goal MetricIncrease traffic Unique visitors/
Referrer
Improve search SERP (Search Engineengine rankings Results Page)
Improve public Comments/Tone relations/reputation
Increase awareness Reach
Know how to track performance on social
media platforms
Facebook (Insights): Fans, comments, likes, interactions
Twitter: Followers, link tracking, mentions, retweets
Blogs: Subscribers, comments, views, SERP
Social media best practices/tips and tricks
Facebook Pages Best Practices
• Find your voice• Always share a link, photo or video (and take advantage of
thumbnails)• Start off slow, don’t forget nights/weekends• Encourage staff and volunteers to be active on the page• Have more than one page administrator • Use the “Favorites” functionality• “Tag” other pages• Integrate your Facebook page into your website, e-
newsletter, blog, print materials and e-mails
Source: “Social Media for Social Good” Heather Mansfield
Advanced Facebook Best Practices
• Create custom tabs (Facebook app)• Experiment with Facebook ads• Create a vanity URL
o (Edit Page > Resources > Select a Username)
• Utilize Facebook events o (Edit Page > Apps > Events)
Source: “Social Media for Social Good” Heather Mansfield
Twitter Best Practices
• Find your Twitter voice• Track your links • Don’t tweet only your own content• Retweet and reply often
o Great news! RT @CatholicNewsSvc New Orleans Catholic Charities gets $15 million http://bit.ly/oGgk6Q #CNSstory
• Follow the 1:1 ratio• Create lists• Use hashtags (#churchsocial)• Tweet around 4-6 times per day• Design your Twitter profile to match your
organizations branding
Source: “Social Media for Social Good” Heather Mansfield
Blogging Best Practices
• Allow comments, but moderate them• Use photos and/or video in all posts• Use proper tags
o Search term “Catholic” – 234,000,000 resultso Search term “Christian” – 1,270,000,000
results• Feature the ability to subscribe to your other
social networks• Add share functionality (if not already built in)• Add search functionality • Allow guest bloggers
Source: “Social Media for Social Good” Heather Mansfield
Content Ideas
• News releases• Interesting stories• Photos • Videos • Breaking news• Calls to action• Numbered lists
Source: “Social Media for Social Good” Heather Mansfield