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Social Software in Libraries
Meredith FarkasNorwich University
How was I supposed to know you were
luvz2quack?
Hey, why didn’t you
friend me on MySpace?
Web 1.0: Democratized Access to Information
Web 2.0: Democratized Participation
What is social software?
What is social software?My definition: To be defined as social software, a tool must meet at least two of the following conditions:
What is social software?My definition: To be defined as social software, a tool must meet at least two of the following conditions:
1. It allows people to communicate, collaborate and build community online
What is social software?My definition: To be defined as social software, a tool must meet at least two of the following conditions:
1. It allows people to communicate, collaborate and build community online
2. It can be syndicated, shared, reused or remixed, or it facilitates syndication
What is social software?My definition: To be defined as social software, a tool must meet at least two of the following conditions:
1. It allows people to communicate, collaborate and build community online
2. It can be syndicated, shared, reused or remixed, or it facilitates syndication
3. It allows people to easily learn from and capitalize on the behavior or knowledge of others
Characteristics of Social Software
Easy Content Creation and Sharing
Online Collaboration
Conversations: Real Time
Capitalizing on the Wisdom of Crowds
Capitalizing on the Wisdom of Crowds
Transparency
Transparency
Personalization
Personalization
Portability
What Can Social Software do for
Libraries?
Disseminate Information
Disseminate Information
Disseminate Information
Disseminate Information
Disseminate Information
Disseminate Information
Get Feedback! Start a Conversation!
Get Feedback! Start a Conversation!
Get Feedback! Start a Conversation!
Get Feedback! Start a Conversation!
Get Feedback! Start a Conversation!
Give the Library a Human Face!
Give the Library a Human Face!
Provide Services to Remote Users
Provide Services to Remote Users
Provide Services to Remote Users
Provide Services Where our Users Are
Provide Services Where our Users Are
Provide Services Where our Users Are
Provide Services Where our Users Are
Provide Services Where our Users Are
Provide Services Using Tools Patrons Use
Provide Services Using Tools Patrons Use
Capitalize on the Collective Intelligence of Colleagues
and Users
Capitalize on the Collective Intelligence of Colleagues
and Users
Capitalize on the Collective Intelligence of Colleagues
and Users
Capitalize on the Collective Intelligence of Colleagues
and Users
Capitalize on the Collective Intelligence of Colleagues
and Users
Capitalize on the Collective Intelligence of Colleagues
and Users
Strategies for Implementing Social
Software
Avoid Technolust
Will it improve library services? Will patrons use it?
Involve Staff at all Levels in Planning
Involve IT in Planning
Play with Technology!Kick the Tires!
Trust your patrons. Learn from them.
Consider Maintenance and Sustainability
Do you Need a Policy?
In Marketing Focus on the Functionality
Where to Learn More
Where to Learn More
Where to Learn More
Questions? Just Ask!
[email protected]: librarianmer
Links and presentation at http://meredithfarkas.wetpaint.com
