SOCIALIZE YOUR SAP ERP THROUGH INTEGRATE D DIGITAL EXPERIENCE PLATFORMS

IBM Digital Experience 2015 13-16 October, 2015 Dublin, Ireland

Tech-‐P22 Socialize your SAP ERP through Integrated Digital Experience pla=orms Andrea Fontana, CTO – ICS & WebSphere Architect , SOWRE SA

#IBMDX2015

© 2015 IBM Corporation 2

Agenda

•  Self Introduce •  What’s environment (philosphy) •  Meet SAP Connec?ons BAPI (cnxBapi) •  SAP meet WebSphere Portal Integrator •  SAP meet XDX DDC (Digital Data Connector) •  SAP meet Script Portlet •  SAP meet WEF (Develop Specialized Portlet) •  Biometric Recogni?on Solu?on (SAP, DX) •  Taste It


About me

• I began working with Lotus Notes in 1992 • I began working with WebSphere in 2002 • I’m an IBM Champion for WebSphere since 2012 • I’m an IBM Champion for ICS in 2015 • I’m an IBM DeveloperWorks Contribu?ng Author since 2012 • I’m an BM developerWorks Accredited Author in 2015 Currently I work as CTO -‐ ICS & WebSphere Architect at Sowre SA in

Switzerland [ but it's not my country :-‐) ]

SocializaAon is according to a Dic=onary: a con?nuing process whereby an individual acquires a personal iden?ty and learns the norms, values, behaviour, and social skills appropriate to his or her social posi?on. according to Philosophy: the process by which human infants begin to acquire the skills necessary to perform as a func?oning member of their society; it is the most influen?al learning process one can experience

What’s SocializaAon?

Enterprise Resource Planning is according to a Dic=onary: accoun?ng-‐oriented informa?on systems for iden?fying and planning the enterprise wide resources needed to collect, make, distribute, and manage accoun?ng for customer orders. ERP systems were originally extensions of MRP II systems according to Wikipedia: is business management so`ware, typically a suite of integrated applica?ons, that a company can use to collect, store, manage and interpret data from many business ac?vi?es, including:

•  Product planning, cost •  Manufacturing or service delivery •  Marke?ng and sales •  Inventory management •  Shipping and payment

What’s Enterprise resource planning (ERP) ?

What’s Company management

Company management involves iden?fying the mission, objec?ves, procedures, rules and management of the human capital of an enterprise to contribute to the success of the enterprise.

Management does not need to be seen only from an enterprise point of view, because management is an essen?al func?on to improve one's life and rela?onships.

This implies effective communication.

Typical use of ERP System in decision process is based on the fact that humans must search each informa?on they need for that process. Humans must run inquiries in the ERP System to collect each informa?on. Usually an employee each morning must connect to the ERP, and execute some ac?vi?es to extract reports and prints, and use them in his decision processes

Typical decision process.

In other words, the standard use of ERP is in PULL mode, the ERP contains the information. But you must pull data from it.

Typical decision process.

• each actor must search and extract informa?on • many informa?on will be show in a report or a document • only human can extract data and analyse it to make a decision

The most important "actor" is a Document.

What’s the link ?

Between Enterprise Resource Planing and Company Management, each component involved in running your business, produces finally documents; but this need also to pass through human ac?vi?es, to achieve the goals.

“Human” is also a main focus in your Business Activities Why don’t try to shi` the focus from Documents to Persons ?

Next Step

Imagine this scenario: I am a Member of a set of Communities These Communi?es work to define a new strategy to sell a new product.

In this Communi?es we have some Actors like:   Project Manager   Product Manager   Marke?ng Expert   Designer

This actors must work with some data taken from the ERP

Each actor working together to join in goal, and some?me they needs some data find in Company ERP or CRM

We have a new Actor !

The new concept is: Permit a Socializa?on process of your ERP

The leading idea is: SAP can send some informa?on to the communi?es, to help members to complete decisional process.

So you have a new colleague: Mr SAP.

The new Scenario is ready

Human are the main focus in a new decisional process where my ERP collaborates with them in Decisional Communities. We have completed in this way our transformation to :

Social Enterprise Collaboration

Behind the scenes, First Step (to CNX)

Some SAP func?on have a special workflow step to publish some alert in the Connec?ons Ac?vity Stream or Blog post using a specific SAP-‐Bapi: basic idea is: SAP-‐BAPI, when a specific situa?on happens, create a json/xml data and POST it on Connec?ons, like an alert to user

Behind the scenes, Next Step (to CNX)

One module creates an Interface gateway with SAP Bapi (cnx Bapi) and uses Cnx API to publish informa?on to Connec?ons. This Module receives a request from SAP and via Cnx API publishes on Ac?vity Stream or Blog Post that informa?on; it can also receive requests from Connec?ons and invoke SAP Bapi.

SemanAc Role

Used in AcAvity Stream ConnecAons API

“Duke Ellington posted a new song to iTune”actor: En?ty performing the ac?vity (for instance, “Duke”)

verb: Ac?on of the ac?vity (for instance, “post”-‐ing) object: The primarity object of the ac?on (for instance, “song”)

target: Target of the ac?on (for instance, “iTune”)

Ac?vi?es/events can be represented in 2 formats:

─ JSON document ─ ATOM document

JSON is the primary format supported by Connec?ons.

Atom is only supported on retrieval – not to post events

Sample to post an AcAvityStream

SemanAc details

SemanAc details

SemanAc details

SemanAc details

SemanAc details

Filed Type: Ac?vity Object Describes the primary object of the ac?vity, for instance, in the ac?vity: “Duke Ellington posted a new song to iTune”, the object ac?vity is “Song”. An Ac?vity SHOULD contains am object property whose value is a single Object

SemanAc details

…and the result is…

…and the result is…

Use of Template keywords

IBM Connec?ons allows two kinds of Template in the ?tle of a connec?ons.   Object substitutions -‐ where an appropriate representa?on of a known object

within the event is subs?tuted into the ?tle.   Title template substitutions -‐ these use the above object subs?tu?ons,

providing a full ?tle that is appropriately resourced. Object Substitution. Number of subs?tu?on values are supported within a submiked event.?tle:   ${Actor} -‐ this is converted into appropriately marked up HTML which displays the

Actors name and links to a Business Card corresponding to the Actor   ${Object} -‐ if this is a person we display as with the Actor above, otherwise the

displayName with a link to the url   ${Target} -‐ if this is a person we display as with the Actor above, otherwise the

displayName with a link to the url ��

The new Json will be

@menAon

Where can I send my Json?

Now we have a Json ready to publish on our Connec?ons but how can we do it?

<ctxRoot>/opensocial/basic/rest/ac?vitystreams/@me/@all/@all

<ctxRoot> is the context root of the Connec?ons FQDN

AuthenAcaAon scheme Specify the auth. Scheme intendend to be used: “basic”: basic authen?ca?on “form”: form based authen?ca?on “oauth”

User id The stream returns all events that are related to the given user. @me is an alias represen?ng the currently authen?cated user. CommunityUUID represen?ng specific Community

Group Id Events for the group related to the user id. @all (wild card) in most cases. @friends – events from user network @following – events from people followed @self – own events

App id Events for a given applica?ons. @all corresponds to top level view ApplicaAon name: “ac?vi?es”, “blogs”, …

IntegraAon with Digital Experience (Portal XDX)

This is an overview of how XDX can effec?vely integrate SAP applica?ons. Such as: •  Customer rela?onship

management (CRM) •  Supplier rela?onship

management (SRM) •  Supply chain

management (SCM) •  Product Lifecycle

Management (PLM) •  Enterprise resource

planning (ERP) It also integrates with non-‐SAP enterprise and cloud applica?ons.

WebSphere Portal (XDX) helps organiza?ons create highly engaging, personalized, and differen?ated digital experiences that meet the evolving needs of customers and employees. It can help organiza?ons deliver excep?onal digital experiences: •  ︎ Interact with the appropriate back-‐end applica?ons, such as SAP

applica?ons, to extend core business processes to all users and customers. •  ︎ Provide relevant, highly personalized experience according to the user’s

preferences, behaviors, loca?on, and device. •  ︎ Deliver consistent experiences across mul?ple online channels. •  ︎ Engage through online communi?es, social interac?on, and

collabora?on. •  ︎ Empower business owners to manage the crea?on and delivery of rich

content. •  ︎ Deliver engaging experiences without sacrificing flexibility, scalability, or

security.


We have some way to complete this path: •  IBM WebSphere Portal Integrator for SAP •  IBM Digital Data Connector •  IBM Script Portlet •  IBM Web Experience Factory


The IBM WebSphere Portal Integrator for SAP is a feature of WebSphere Portal. It is not a new, but it’s available, star?ng from version 7.0.0.1 (CF6) onwards, that provides interoperability with the SAP NetWeaver Portal component. It is based on new public SAP applica?on programming interfaces (APIs) and new features introduced in SAP NetWeaver Portal 7.3, and is jointly supported by IBM and SAP. This feature no charge to all WebSphere Portal customers, and is available in the IBM Business Solu?ons Catalog. SAP NetWeaver Portal 7.3 (Enterprise Portal Core minimum) customers and WebSphere Portal (version 7.0.0.1 CF6 and later) customers can implement this solu?on today without having to purchase any addiAonal so]ware.

IntegraAng with IBM WebSphere Portal Integrator for SAP

IntegraAng with IBM WebSphere Portal Integrator for SAP The portal interoperability solu?on addresses several main technical requirements for seamless portal interoperability: •  ︎ SSO •  ︎ Naviga?on federa?on •  ︎ Session management

SSO between WebSphere Portal and the SAP NetWeaver Portal component are handled by WebSphere Portal Integrator for SAP through either basic authen?ca?on (using the creden?al vault) or with SAML 2.0.

The user logs in to WebSphere Portal and appears to be working in a single integrated applica?on. In reality, the user is actually logged in to two different systems

IntegraAng with IBM Digital Data Connector (DDC) for DX

You can use the IBM® Digital Data Connector (DDC) for WebSphere® Portal framework to integrate data from external data sources on your portal pages by using IBM Web Content Manager presenta?on components. External data means that the data does not need to be stored directly in IBM Web Content Manager or must use live data.

With Digital Data Connector, your website designers can use Web Content Manager presenta?on components to generate the web page markup for your external data. They can use all the Web Content Manager data management facili?es for managing your external data visualiza?ons

The Digital Data Connector is a secret weapon from IBM! It gives you the possibility to use WCM and WCM design components to render any external data, with likle-‐to-‐no java coding or deployment. A DDC profile is used to define the transforma?on from your specific XML into a generic list data structure and enumerate the data akributes available in your list items. How cool is that!


One module creates an Interface gateway with SAP Bapi (xdx Bapi) and can answer via WebServices with a json/xml data, This data can be rendering via WCM presenta?on template in our Portal Experience. It can also receive requests from Portal and invoke SAP Bapi, to perform an Ac?on, as confirm an Order or similar.


The major benefits of this approach include the following: •  Your Web Content Manager designers can fully control the visual appearance of the

integrated data. •  They can visualize the external data in the same way in which they visualize data that is

stored in Web Content Manager. •  As a result, they can visualize the external data in a way that is consistent with the

corporate design of your overall website by reusing exis?ng Web Content Manager components.

•  To quickly adjust exis?ng visualiza?ons of your data or create new visualiza?ons for new kinds of external data, you no longer need the help of so`ware developers or the IT department. Your website designers can start working on the presenta?on templates directly from your portal pages that show the data. They use the inline edi?ng capabili?es of Web Content Manager.

•  Your website designers make updates to the Web Content Manager design components in project scope. This way, they can keep updates in dra` stage un?l all updates to the project are completed, approved, and finally published.


Use Digital Data Connector in the following ways: •  You can code a Java plug-‐in, a so-‐called DDC plug-‐in, that hooks into

the DDC. The plug-‐in loads the external data and transforms it into a generic DDC data structure, so-‐called bean lists. You can then have the bean lists rendered on your portal pages by using standard Web Content Manager rendering methods.

•  You can use the generic XML DDC plug-‐in that is built into Digital Data Connector. You can use this plug-‐in to integrate remote XML data without wri?ng or deploying extra Java code.

•  You can also use a combina?on of the two approaches.


Use Digital Data Connector can be integrate remote data in two format:

•  .

•  DDC plug-‐in that is ready to use for integra?ng external JSON data of your choice. You can use this plug-‐in to render external JSON data on your portal pages without having to write custom Java code.

DDC plug-‐in that is ready to use for integra?ng external XML data of your choice. You can use this plug-‐in to render external XML data on your portal pages without having to write custom Java code.

CF06(required)


IntegraAng wit IBM Script Portlet (SP) for DX

The IBM Script Portlet enables a script developer to create portlets for IBM® WebSphere® Portal with HTML, JavaScript, and CSS. The Script Portlet is designed for front-‐end developers to make por?ng applica?ons to WebSphere Portal easy. You can import an applica?on that you developed already. The components are saved in Web Content Manager. You can also edit the HTML, JavaScript, and CSS in the Script Portlet. The Script Portlet makes it easy to develop portlets with HTML, JavaScript, and CSS, without Java or the JSR 286 portlet specifica?on.

The following key WebSphere Portal and IBM Web Content Manager features are available with the Script Portlet: •  Content targe?ng based on devices or loca?ons •  Access to user login informa?on •  Adap?ve design that uses condi?onal rendering •  Access to shared render parameters, portlet preferences, and live text

The Script Portlet has the following advantages: •  Users have more autonomy and less dependence on central IT for portlet

development, which decreases the ?me to market. •  Users need less skill to be produc?ve WebSphere Portal developers. •  Users control access and workflow processes in enterprise seyngs. •  Users can create reusable assets and contents. •  Users can render exis?ng portlets, such as those developed with IBM Web Experience

Factory or IBM Ra?onal Applica?on Developer



IntegraAng wit IBM Web Experience Factory (WEF) for DX

Direct integra?on with SAP applica?ons using SAP Java connector (SAP JCo) to access SAP RFC-‐enabled BAPIs. This is a quick and easy approach to create portlets that work with SAP applica?ons. Anyone with access to an SAP server can browse and directly access the SAP RFC-‐enabled BAPIs. New user experiences can be rapidly created and deployed to meet changing business requirements.

This approach offers flexibility because you can reuse the data as you refine the user experience and build new ones. By separa?ng SAP applica?on integra?on from the user experience, it also buffers the user experience from any changes on the back-‐end SAP system

User creden?als can be passed to SAP applica?ons through the IBM Web Experience Factory builders, thereby enabling you to create a custom experience that accesses SAP without the user even knowing it. This token-‐passing infrastructure can use SSO infrastructure solu?ons as provided by SAML, or other token-‐passing SSO solu?ons, such as IBM Security Access Manager


Web Experience Factory Designer is a plugin to Eclipse-‐based integrated development environments (IDEs). Working in the Web Experience Factory perspec?ve in Eclipse, you create projects, for which you use builders and profile sets to develop models and generate the resul?ng Web applica?ons from those models.

Each builder has a wizard user interface through which you specify input. The builder automa?cally generates or modifies part of the applica?on.


Web Experience Factory expose five Builder for SAP

•  SAP Batch Input builder •  SAP FuncAon Call builder •  SAP Help Values builder •  SAP ProperAes builder •  SAP TransacAon builder


SAP Batch Input builder Use the SAP Batch Input builder to execute an exported SAP batch input. Using features in the builder, you can parameterize values of the batch process. Addi?onally, values of the batch can be designated user inputs. This builder parses a recorded SAP batch transac?on that has been exported to a file. The builder displays the transac?on steps in a table and you can specify inputs for the Value field for each transac?on step within the table. The builder creates a Java™ method that can be called to execute the batch opera?on using SAP.


SAP FuncAon Call builder This builder is typically used in a service provider model to implement a service opera?on. With it, you can invoke any BAPI or remote-‐enabled func?on from SAP. This builder is typically used when crea?ng a service provider model that accesses data from SAP. One or more SAP Func?on Call builders, to retrieve or store data from SAP.


SAP Help Values builder The SAP Help Values builder provides access to the help values associated with the fields present in an SAP func?on. Help values are a list of valid choices for a given func?on field. This builder can be used to populate a select input control from which a user can select an input to the SAP. A benefit of using this builder is the ease with which its output can be used to populate controls, such as a radio bukon group or a select list, with value help informa?on.


SAP Help Values builder The proper?es you establish in this builder can be shared by other SAP builders that use proper?es (for example, SAP Batch and SAP Func?on Call). In addi?on, the proper?es set in this builder can apply across mul?ple SAP servers in a cluster, as well as to a single-‐server environment.


SAP ProperAes builder The proper?es you establish in this builder can be shared by other SAP builders that use proper?es (for example, SAP Batch and SAP Func?on Call). In addi?on, the proper?es set in this builder can apply across mul?ple SAP servers in a cluster, as well as to a single-‐server environment. The order of SAP property resolu?on for all SAP builders that require proper?es is as follows: Use proper?es set in the Advanced sec?ons of SAP Batch and SAP Func?on Call builder call editor. Look for connec?on proper?es supplied by an SAP Proper?es builder. Locate the SAP Proper?es file specified in the SAP builder input.


SAP TransacAon builder This builder allows you to call mul?ple SAP func?ons within the context of a single SAP connec?on or transac?on. You might need to do this if the BAPI you are working with, or, if the transac?on you are performing, requires this approach to calling func?ons. For example, this situa?on might arise if you call BAPI_PERSDATA_CHANGE to update employee data. In this case you must call the following three BAPIs on the same SAP connec?on: BAPI_EMPLOYEE_ENQUEUE BAPI_PERSDATA_CHANGE BAPI_EMPLOYEE_DEQUEUE


Biometric RecogniAon SoluAon (DDC & SAP & BRS)

BRS is the solu?on dedicated to Retail. Integra?ng specific technologies in the field of biometric measurement. BRS includes sensors for biometric recogni?on so`ware and data collec?on, analysis, modeling and repor?ng capabili?es that enable customer segmenta?on (for ages', gender, ethnicity, aken?on span) and measuring their buying behavior within the point of sale in order to evaluate the effec?veness of the store.

The ?ming of aken?on also allows you to measure for the first ?me the direct effect of shop windows, mannequins, displays, etc., And ul?mately the effec?veness of In store marke?ng.


Significance and quality of the informa?on BRS is designed to provide high quality measures and data: Precision counts of the inflowing visitors and their demographic profile; •  Gender •  Age •  Ethnic group Store personnel is not counted. Aken?on ?me is calculated exactly, with no distor?ons or errors Mul?ple passages of a customer are detected and managed Complete path and direc?on tracking, interest points, queues, area occupancy and heat maps


The result is guaranteed to be significant, clean traffic and accurate profile informa?on. Reliability To guarantee service con?nuity all the components used for BRS are first class, heavy duty proof components. BRS runs in full automated mode: no need of administra?on effort for the solu?on. Privacy To deal with even the most restric?ve privacy rules, as it is typically the case in European countries, BRS is designed to operate as a standard with a maximum degree of privacy compliance: No pictures and no personal data are stored; traced and closed processes avoid any possibility of misuse


All experience data will be combine with Business transac?on. Usually we mix data collected using BRS with Cash Transac?on (receipt) and integrate in in SAP. We can iden?fy which type of user have purchased and how much spent divided by •  Gender •  Age •  Etnia

Taste it

Scenario 1 : Mr Sap sends to me an Ac?vityStream

Scenario 2 : Mr Sap publishes a report on a Community Scenario 3 : Mr Sap sends to me an Ac?vityStream directly from an incoming order

Scenario 4 : Mr Sap with BRS show me my Shop averages

Andrea Fontana

Thank you! Tech-‐P22 Socialize your SAP ERP throught Integrated

Digital Experience Pla=orm Your feedback is important to us. Please complete your evaluaAons on the IBM EventConnect Portal

CTO – ICS & WebSphere Architect [email protected]

© 2015 IBM Corpora?on 58


For AddiAonal InformaAon

l  IBM Digital Experience SoluAons hkp://www-‐01.ibm.com/so`ware/collabora?on/digitalexperience

l  WebSphere Portal and IBM Web Content Manager InformaAon Center Wiki

hkp://www-‐10.lotus.com/ldd/portalwiki.nsf/ l  IBM Digital Experience DemonstraAons:

hkp://www.youtube.com/user/IBMXWebX •  IBM Digital Experience Developer

hkp://developer.ibm.com/digexp

l  IBM So]ware Business SoluAons Catalog hkps://greenhouse.lotus.com/catalog/

Technology

SOCIALIZE YOUR SAP ERP THROUGH INTEGRATE D DIGITAL EXPERIENCE PLATFORMS