149
SPTechCon The SharePoint Technology Conference SPTechCon The SharePoint Technology Conference SPTechCon The SharePoint Technology Conference SPTechCon The SharePoint Technology Conference The Seven Most Important SharePoint Success Factors #SPTechCon @RHarbridge Presented By: Richard Harbridg

SPTechCon - San Francisco - 7 SharePoint Success Factors

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Page 1: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Seven Most Important SharePoint Success Factors

SPTechCon RHarbridge

Presented By Richard Harbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Who am I

I

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Understanding the Non TechnicalIs necessary to avoid poorhellip

Shared Understanding of RequirementsNeedsKnowledge around Limitations of the Software

(When to use itWhen not to)Estimation of Effort and Schedule Accuracy

The Biggest ReasonsSharePoint Projects Fail

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Our Goal Todayhellip

From Here To Here

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Information

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Understanding the lsquoWhyrsquo and Making a Decision

SPTechCon RHarbridge

Meet Joe

Hi

SPTechCon RHarbridge

At Joersquos Companyhellip

SPTechCon RHarbridge

Decision Makers donrsquot have Enough Information

SPTechCon RHarbridge

The CFO needs to Reduce Costs

SPTechCon RHarbridge

IT Services Struggles to Keep Up

SPTechCon RHarbridge

People Are Having Trouble Finding What They Need

And

SPTechCon RHarbridge

So Joe has an Idea

SPTechCon RHarbridge

Sincehellip

Awesome Not as awesome

SPTechCon RHarbridge

And Everyone in Joersquos Company uses Microsoft Officehellip

SPTechCon RHarbridge

SharePoint is the Perfect Fit

SPTechCon RHarbridge

SPTechCon RHarbridge

Map the needs of the organization to the right

technologyhellip

SPTechCon RHarbridge

Perform in depth product comparisons and evaluations

Like this onehellip

Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive

This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 2: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Who am I

I

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Understanding the Non TechnicalIs necessary to avoid poorhellip

Shared Understanding of RequirementsNeedsKnowledge around Limitations of the Software

(When to use itWhen not to)Estimation of Effort and Schedule Accuracy

The Biggest ReasonsSharePoint Projects Fail

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Our Goal Todayhellip

From Here To Here

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Information

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Understanding the lsquoWhyrsquo and Making a Decision

SPTechCon RHarbridge

Meet Joe

Hi

SPTechCon RHarbridge

At Joersquos Companyhellip

SPTechCon RHarbridge

Decision Makers donrsquot have Enough Information

SPTechCon RHarbridge

The CFO needs to Reduce Costs

SPTechCon RHarbridge

IT Services Struggles to Keep Up

SPTechCon RHarbridge

People Are Having Trouble Finding What They Need

And

SPTechCon RHarbridge

So Joe has an Idea

SPTechCon RHarbridge

Sincehellip

Awesome Not as awesome

SPTechCon RHarbridge

And Everyone in Joersquos Company uses Microsoft Officehellip

SPTechCon RHarbridge

SharePoint is the Perfect Fit

SPTechCon RHarbridge

SPTechCon RHarbridge

Map the needs of the organization to the right

technologyhellip

SPTechCon RHarbridge

Perform in depth product comparisons and evaluations

Like this onehellip

Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive

This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 3: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Understanding the Non TechnicalIs necessary to avoid poorhellip

Shared Understanding of RequirementsNeedsKnowledge around Limitations of the Software

(When to use itWhen not to)Estimation of Effort and Schedule Accuracy

The Biggest ReasonsSharePoint Projects Fail

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Our Goal Todayhellip

From Here To Here

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Information

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Understanding the lsquoWhyrsquo and Making a Decision

SPTechCon RHarbridge

Meet Joe

Hi

SPTechCon RHarbridge

At Joersquos Companyhellip

SPTechCon RHarbridge

Decision Makers donrsquot have Enough Information

SPTechCon RHarbridge

The CFO needs to Reduce Costs

SPTechCon RHarbridge

IT Services Struggles to Keep Up

SPTechCon RHarbridge

People Are Having Trouble Finding What They Need

And

SPTechCon RHarbridge

So Joe has an Idea

SPTechCon RHarbridge

Sincehellip

Awesome Not as awesome

SPTechCon RHarbridge

And Everyone in Joersquos Company uses Microsoft Officehellip

SPTechCon RHarbridge

SharePoint is the Perfect Fit

SPTechCon RHarbridge

SPTechCon RHarbridge

Map the needs of the organization to the right

technologyhellip

SPTechCon RHarbridge

Perform in depth product comparisons and evaluations

Like this onehellip

Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive

This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 4: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Our Goal Todayhellip

From Here To Here

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Information

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Understanding the lsquoWhyrsquo and Making a Decision

SPTechCon RHarbridge

Meet Joe

Hi

SPTechCon RHarbridge

At Joersquos Companyhellip

SPTechCon RHarbridge

Decision Makers donrsquot have Enough Information

SPTechCon RHarbridge

The CFO needs to Reduce Costs

SPTechCon RHarbridge

IT Services Struggles to Keep Up

SPTechCon RHarbridge

People Are Having Trouble Finding What They Need

And

SPTechCon RHarbridge

So Joe has an Idea

SPTechCon RHarbridge

Sincehellip

Awesome Not as awesome

SPTechCon RHarbridge

And Everyone in Joersquos Company uses Microsoft Officehellip

SPTechCon RHarbridge

SharePoint is the Perfect Fit

SPTechCon RHarbridge

SPTechCon RHarbridge

Map the needs of the organization to the right

technologyhellip

SPTechCon RHarbridge

Perform in depth product comparisons and evaluations

Like this onehellip

Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive

This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 5: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Information

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Understanding the lsquoWhyrsquo and Making a Decision

SPTechCon RHarbridge

Meet Joe

Hi

SPTechCon RHarbridge

At Joersquos Companyhellip

SPTechCon RHarbridge

Decision Makers donrsquot have Enough Information

SPTechCon RHarbridge

The CFO needs to Reduce Costs

SPTechCon RHarbridge

IT Services Struggles to Keep Up

SPTechCon RHarbridge

People Are Having Trouble Finding What They Need

And

SPTechCon RHarbridge

So Joe has an Idea

SPTechCon RHarbridge

Sincehellip

Awesome Not as awesome

SPTechCon RHarbridge

And Everyone in Joersquos Company uses Microsoft Officehellip

SPTechCon RHarbridge

SharePoint is the Perfect Fit

SPTechCon RHarbridge

SPTechCon RHarbridge

Map the needs of the organization to the right

technologyhellip

SPTechCon RHarbridge

Perform in depth product comparisons and evaluations

Like this onehellip

Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive

This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 6: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Information

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Understanding the lsquoWhyrsquo and Making a Decision

SPTechCon RHarbridge

Meet Joe

Hi

SPTechCon RHarbridge

At Joersquos Companyhellip

SPTechCon RHarbridge

Decision Makers donrsquot have Enough Information

SPTechCon RHarbridge

The CFO needs to Reduce Costs

SPTechCon RHarbridge

IT Services Struggles to Keep Up

SPTechCon RHarbridge

People Are Having Trouble Finding What They Need

And

SPTechCon RHarbridge

So Joe has an Idea

SPTechCon RHarbridge

Sincehellip

Awesome Not as awesome

SPTechCon RHarbridge

And Everyone in Joersquos Company uses Microsoft Officehellip

SPTechCon RHarbridge

SharePoint is the Perfect Fit

SPTechCon RHarbridge

SPTechCon RHarbridge

Map the needs of the organization to the right

technologyhellip

SPTechCon RHarbridge

Perform in depth product comparisons and evaluations

Like this onehellip

Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive

This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 7: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Understanding the lsquoWhyrsquo and Making a Decision

SPTechCon RHarbridge

Meet Joe

Hi

SPTechCon RHarbridge

At Joersquos Companyhellip

SPTechCon RHarbridge

Decision Makers donrsquot have Enough Information

SPTechCon RHarbridge

The CFO needs to Reduce Costs

SPTechCon RHarbridge

IT Services Struggles to Keep Up

SPTechCon RHarbridge

People Are Having Trouble Finding What They Need

And

SPTechCon RHarbridge

So Joe has an Idea

SPTechCon RHarbridge

Sincehellip

Awesome Not as awesome

SPTechCon RHarbridge

And Everyone in Joersquos Company uses Microsoft Officehellip

SPTechCon RHarbridge

SharePoint is the Perfect Fit

SPTechCon RHarbridge

SPTechCon RHarbridge

Map the needs of the organization to the right

technologyhellip

SPTechCon RHarbridge

Perform in depth product comparisons and evaluations

Like this onehellip

Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive

This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 8: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Meet Joe

Hi

SPTechCon RHarbridge

At Joersquos Companyhellip

SPTechCon RHarbridge

Decision Makers donrsquot have Enough Information

SPTechCon RHarbridge

The CFO needs to Reduce Costs

SPTechCon RHarbridge

IT Services Struggles to Keep Up

SPTechCon RHarbridge

People Are Having Trouble Finding What They Need

And

SPTechCon RHarbridge

So Joe has an Idea

SPTechCon RHarbridge

Sincehellip

Awesome Not as awesome

SPTechCon RHarbridge

And Everyone in Joersquos Company uses Microsoft Officehellip

SPTechCon RHarbridge

SharePoint is the Perfect Fit

SPTechCon RHarbridge

SPTechCon RHarbridge

Map the needs of the organization to the right

technologyhellip

SPTechCon RHarbridge

Perform in depth product comparisons and evaluations

Like this onehellip

Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive

This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 9: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

At Joersquos Companyhellip

SPTechCon RHarbridge

Decision Makers donrsquot have Enough Information

SPTechCon RHarbridge

The CFO needs to Reduce Costs

SPTechCon RHarbridge

IT Services Struggles to Keep Up

SPTechCon RHarbridge

People Are Having Trouble Finding What They Need

And

SPTechCon RHarbridge

So Joe has an Idea

SPTechCon RHarbridge

Sincehellip

Awesome Not as awesome

SPTechCon RHarbridge

And Everyone in Joersquos Company uses Microsoft Officehellip

SPTechCon RHarbridge

SharePoint is the Perfect Fit

SPTechCon RHarbridge

SPTechCon RHarbridge

Map the needs of the organization to the right

technologyhellip

SPTechCon RHarbridge

Perform in depth product comparisons and evaluations

Like this onehellip

Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive

This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 10: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Decision Makers donrsquot have Enough Information

SPTechCon RHarbridge

The CFO needs to Reduce Costs

SPTechCon RHarbridge

IT Services Struggles to Keep Up

SPTechCon RHarbridge

People Are Having Trouble Finding What They Need

And

SPTechCon RHarbridge

So Joe has an Idea

SPTechCon RHarbridge

Sincehellip

Awesome Not as awesome

SPTechCon RHarbridge

And Everyone in Joersquos Company uses Microsoft Officehellip

SPTechCon RHarbridge

SharePoint is the Perfect Fit

SPTechCon RHarbridge

SPTechCon RHarbridge

Map the needs of the organization to the right

technologyhellip

SPTechCon RHarbridge

Perform in depth product comparisons and evaluations

Like this onehellip

Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive

This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 11: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

The CFO needs to Reduce Costs

SPTechCon RHarbridge

IT Services Struggles to Keep Up

SPTechCon RHarbridge

People Are Having Trouble Finding What They Need

And

SPTechCon RHarbridge

So Joe has an Idea

SPTechCon RHarbridge

Sincehellip

Awesome Not as awesome

SPTechCon RHarbridge

And Everyone in Joersquos Company uses Microsoft Officehellip

SPTechCon RHarbridge

SharePoint is the Perfect Fit

SPTechCon RHarbridge

SPTechCon RHarbridge

Map the needs of the organization to the right

technologyhellip

SPTechCon RHarbridge

Perform in depth product comparisons and evaluations

Like this onehellip

Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive

This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 12: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

IT Services Struggles to Keep Up

SPTechCon RHarbridge

People Are Having Trouble Finding What They Need

And

SPTechCon RHarbridge

So Joe has an Idea

SPTechCon RHarbridge

Sincehellip

Awesome Not as awesome

SPTechCon RHarbridge

And Everyone in Joersquos Company uses Microsoft Officehellip

SPTechCon RHarbridge

SharePoint is the Perfect Fit

SPTechCon RHarbridge

SPTechCon RHarbridge

Map the needs of the organization to the right

technologyhellip

SPTechCon RHarbridge

Perform in depth product comparisons and evaluations

Like this onehellip

Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive

This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 13: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

People Are Having Trouble Finding What They Need

And

SPTechCon RHarbridge

So Joe has an Idea

SPTechCon RHarbridge

Sincehellip

Awesome Not as awesome

SPTechCon RHarbridge

And Everyone in Joersquos Company uses Microsoft Officehellip

SPTechCon RHarbridge

SharePoint is the Perfect Fit

SPTechCon RHarbridge

SPTechCon RHarbridge

Map the needs of the organization to the right

technologyhellip

SPTechCon RHarbridge

Perform in depth product comparisons and evaluations

Like this onehellip

Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive

This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 14: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

So Joe has an Idea

SPTechCon RHarbridge

Sincehellip

Awesome Not as awesome

SPTechCon RHarbridge

And Everyone in Joersquos Company uses Microsoft Officehellip

SPTechCon RHarbridge

SharePoint is the Perfect Fit

SPTechCon RHarbridge

SPTechCon RHarbridge

Map the needs of the organization to the right

technologyhellip

SPTechCon RHarbridge

Perform in depth product comparisons and evaluations

Like this onehellip

Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive

This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 15: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Sincehellip

Awesome Not as awesome

SPTechCon RHarbridge

And Everyone in Joersquos Company uses Microsoft Officehellip

SPTechCon RHarbridge

SharePoint is the Perfect Fit

SPTechCon RHarbridge

SPTechCon RHarbridge

Map the needs of the organization to the right

technologyhellip

SPTechCon RHarbridge

Perform in depth product comparisons and evaluations

Like this onehellip

Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive

This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 16: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

And Everyone in Joersquos Company uses Microsoft Officehellip

SPTechCon RHarbridge

SharePoint is the Perfect Fit

SPTechCon RHarbridge

SPTechCon RHarbridge

Map the needs of the organization to the right

technologyhellip

SPTechCon RHarbridge

Perform in depth product comparisons and evaluations

Like this onehellip

Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive

This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 17: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

SharePoint is the Perfect Fit

SPTechCon RHarbridge

SPTechCon RHarbridge

Map the needs of the organization to the right

technologyhellip

SPTechCon RHarbridge

Perform in depth product comparisons and evaluations

Like this onehellip

Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive

This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 18: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

SPTechCon RHarbridge

Map the needs of the organization to the right

technologyhellip

SPTechCon RHarbridge

Perform in depth product comparisons and evaluations

Like this onehellip

Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive

This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 19: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Map the needs of the organization to the right

technologyhellip

SPTechCon RHarbridge

Perform in depth product comparisons and evaluations

Like this onehellip

Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive

This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 20: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Perform in depth product comparisons and evaluations

Like this onehellip

Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive

This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 21: SPTechCon - San Francisco - 7 SharePoint Success Factors

Like this onehellip

Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive

This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 22: SPTechCon - San Francisco - 7 SharePoint Success Factors

This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 23: SPTechCon - San Francisco - 7 SharePoint Success Factors

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 24: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 25: SPTechCon - San Francisco - 7 SharePoint Success Factors

Itrsquos Big Ecosystem

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 26: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Itrsquos not just a feature to feature comparison

People

Process

Technology

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 27: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

So Joe does all that good research andhellip

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 28: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

SharePoint is a part of his overall Enterprise Technology Plan

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 29: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 30: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 31: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Achieving Buy In and Setting Expectations

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 32: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Before we beginhellip

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 33: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Letrsquos Talk About Perceptions

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 34: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 35: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

People See Different Things

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 36: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 37: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 38: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

What is the most important thing to IT Services

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 39: SPTechCon - San Francisco - 7 SharePoint Success Factors

COST OF OWNERSHIP

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 40: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

What are some ways we can convince IT Services

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 41: SPTechCon - San Francisco - 7 SharePoint Success Factors

BPC11 RHarbridge

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 42: SPTechCon - San Francisco - 7 SharePoint Success Factors

BPC11 RHarbridge

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 43: SPTechCon - San Francisco - 7 SharePoint Success Factors

BPC11 RHarbridge

The Reality IT struggles with supporting another technology

SharePoint and IT

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 44: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 45: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 46: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

What is the most important thing to Decision Makers

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 47: SPTechCon - San Francisco - 7 SharePoint Success Factors

Add Value To Business

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 48: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

What are some ways we can convince Decision Makers

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 49: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 50: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Prioritize and Plan

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 51: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 52: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Whatrsquos the expectation we have to set

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 53: SPTechCon - San Francisco - 7 SharePoint Success Factors

It Takes Time

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 54: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

SharePoint Solutions (Evolution)

Super Simplified

Business Intelligence

Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 55: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The Outcome

Joe has achieved momentum and buy in

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 56: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 57: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Determining and Supporting ROI

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 58: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 59: SPTechCon - San Francisco - 7 SharePoint Success Factors

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 60: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Evaluating with Real Options Analysis

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 61: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Evaluating with Monte Carlo Analysis

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 62: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

This is kind of boringhellip

There are different ways of calculating ROI

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 63: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 64: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

1 For Prioritization

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 65: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

1 For Prioritization

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 66: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

ROI (traditionally) Measures Financial Impact

2 To Improve Return

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 67: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 68: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Example of Non-Financial Measurement

2 To Improve Return

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 69: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 70: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 71: SPTechCon - San Francisco - 7 SharePoint Success Factors

MEASURE THE RIGHT

THING

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 72: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 73: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

What you donrsquot want

Donrsquot lose perspective

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 74: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 75: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 76: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Implementing Successful Governance

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 77: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

What is Governance

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 78: SPTechCon - San Francisco - 7 SharePoint Success Factors

GOVERNANCE IS REQUIRED

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 79: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 80: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Without Governance

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 81: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

So how do we do it

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 82: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 83: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 84: SPTechCon - San Francisco - 7 SharePoint Success Factors

Identify patternsPlan for patternsExecute patterns

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 85: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

I think I see a Pattern

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 86: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Executing Governance

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 87: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 88: SPTechCon - San Francisco - 7 SharePoint Success Factors

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 89: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 90: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 91: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 92: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 93: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

SharePoint Standards Online

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 94: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 95: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Governance Checklist

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 96: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

TechNet Community and More

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 97: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

are

Use them

FRAMEWORKS

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 98: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 99: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 100: SPTechCon - San Francisco - 7 SharePoint Success Factors

COBIT Framework

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 101: SPTechCon - San Francisco - 7 SharePoint Success Factors

Microsoft Operations Framework (MOF)

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 102: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

With Governance

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 103: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 104: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 105: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Approaching and Supporting SharePoint

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 106: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 107: SPTechCon - San Francisco - 7 SharePoint Success Factors

ITERATIVE APPROACH

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 108: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 109: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Opportunistic Driven Learning

Image from Paul Culmsee

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 110: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridgeImage from Paul Culmsee

Opportunistic Driven Learning

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 111: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Support Planning

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 112: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Donrsquot forget you arenrsquot superman

(Sorry Joe)

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 113: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Multiple Tiers for Escalation

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 114: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Measure SupportLearn and use data to be proactive

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 115: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 116: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 117: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

IS

Use them

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 118: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Productivity Hub

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 119: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 120: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 121: SPTechCon - San Francisco - 7 SharePoint Success Factors

RESPONDYou never want to give the IT busy

signal or support busy signal

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 122: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is supported effectively

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 123: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe training and support can be

costly in time and resources

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 124: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Improved User Adoption

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 125: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 126: SPTechCon - San Francisco - 7 SharePoint Success Factors

USERS MUST UNDERSTAND

THE VALUE

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 127: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Successful User Adoption Requireshellip

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 128: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Do a video like this onehellip

>

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 129: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 130: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 131: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 132: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Reward super users with achievements

Then promote the desire to get rewards

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 133: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 134: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Make it easier to work with

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 135: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 136: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Make it easier to work with

Why Leveraging SharePoint Blog Features for News is a Great Idea

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 137: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 138: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 139: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipThe build it they will come approach

will not work alone

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 140: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Planning for New Work and Growth

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 141: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

What about New Work amp Growth

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 142: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Know your limits

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 143: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Grow your team

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 144: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 145: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechCon RHarbridge

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 146: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 147: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 148: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl
Page 149: SPTechCon - San Francisco - 7 SharePoint Success Factors

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

SPTechConThe SharePoint Technology Conference

Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible

  • The Seven Most Important SharePoint Success Factors
  • Slide 2
  • Understanding the Non Technical
  • Our Goal Todayhellip
  • Slide 5
  • Slide 6
  • Slide 8
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • Slide 13
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • Slide 23
  • Slide 24
  • Slide 25
  • Itrsquos Big Ecosystem
  • Slide 27
  • Slide 28
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Explain Information Overload
  • Explain Platform Benefits
  • Slide 47
  • Slide 48
  • Slide 49
  • Add Value (Decision Makers)
  • Prioritize and Plan
  • Map Solutions to Objectives
  • Slide 53
  • Slide 54
  • SharePoint Solutions (Evolution)
  • Slide 56
  • Slide 57
  • Slide 58
  • How do we get here
  • Evaluating With Discounted Cash Flow
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Examples
  • Slide 67
  • Slide 68
  • Example of Non-Financial Measurement
  • Slide 70
  • Slide 71
  • Slide 72
  • Slide 73
  • What you donrsquot want
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Teamwork is Key
  • Alternative Teams
  • Slide 85
  • Slide 86
  • Executing Governance
  • Slide 88
  • Governance Outcomes
  • Slide 90
  • Operations Outcomes
  • Development Outcomes
  • Support Outcomes
  • Support Outcomes (2)
  • Slide 95
  • Governance Checklist
  • TechNet Community and More
  • Slide 98
  • Slide 99
  • ITIL Framework
  • COBIT Framework
  • Microsoft Operations Framework (MOF)
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
  • Slide 107
  • Slide 108
  • Slide 109
  • Opportunistic Driven Learning
  • Slide 111
  • Slide 112
  • Slide 113
  • Slide 114
  • Slide 115
  • Slide 116
  • Slide 118
  • Slide 119
  • Productivity Hub
  • IUseSharePoint
  • Slide 122
  • Slide 123
  • Slide 124
  • Slide 125
  • Slide 126
  • Slide 127
  • Slide 128
  • Slide 129
  • Slide 130
  • Slide 131
  • Slide 132
  • Slide 133
  • Slide 134
  • Slide 135
  • Slide 136
  • Slide 137
  • Slide 138
  • Slide 139
  • Slide 140
  • Slide 141
  • Slide 142
  • Slide 143
  • Slide 145
  • Slide 146
  • Slide 147
  • Slide 148
  • Slide 149
  • Slide 150
  • Success Factorshellip
  • Thank You Organizers Sponsors and You for Making this Possibl