Embed Size (px)
DESCRIPTION
Beyond EDI: The Agent's Role in the Cloud
Citation preview
Presenters:Christine M. Stamison, MLISSenior Customer Relations Manager, SwetsAnne CampbellE-Processing Manager, Swets
Charleston ConferenceNovember 4, 2011
Beyond EDI: The Agent’s Role in the Cloud
We are the world’s leading Information Solutions provider, building on 110 years of experience to bring economic and administrative value to clients and publishers in
today’s complex electronic environment.
Offices in 21 countries servicing:160 nations
65,000 publishers60,000 clients
1.8 million subscriptions260,000 publications
Adhere to the most stringent standards: Only agent that is ISO 9001:2008 certified ona worldwide scale
ISO9001:2008
Globally Certified
Role, Business and Environment
• Metaphor for “The Internet”• Based on drawings used to depict telephone
networks and later, computer network diagrams• Abstraction of the underlying infrastructure• Demarcation point between the responsibility of
the provider and the user• Cloud computing extended the boundary to cover
servers and infrastructure
What is the Cloud?
• Delivery of computing as a service rather than a product
• Sold on demand for specified time periods• End user can buy as much or as little as they wish
- economical• Fully managed by provider• Consumer only requires a computer and internet
connection• New way of shared collaboration• Promotes a greener environment
Cloud Computing
• Software as a Solution (SaaS)– Software built by service provider– End user can configure to it’s needs– Can not change or modify software– Pay monthly or annual fee– Example – Mozy – back up files or data on cloud
• Platform as a Service (PaaS)– Outgrowth of SaaS– Offers a platform (operating system, server, relational database, apps) to clients
for various purposes– Platform managed and upkeep performed by service provider– Accessed by in-house and remote staff– Use only the services you need– Example – Windows Azure; Salesfore.com
• Infrastructure as a Service (IaaS)– Infrastructure on demand– Outsource platform, storage, servers, network components– Service provider owns the equipment and responsible for running and
maintenance
Cloud Computing Services
• Advantages• Reduced cost• Easy maintenance• Re-provisioning of
resource• More collaborative• Increase profit• Greener
environment
Cloud Computing Services
• Disadvantages• Loss of local control• Not designed exactly
to your specifications• Potential loss of
business flexibility• Integration problems• Potential unstable
cost structure
Over to Anne Campbell
And Now…
Agents can “feed” Cloud Systems
• As Cloud-Based Library Systems evolve and new systems are emerging, the value of the data the Agent gathers and stores is key• Online Serials Catalogs• Online eBook Catalogs• Publisher Licenses• Metadata
• Agents understand the value of System Integration and actively approach their
customers to connect:– Sending electronic Invoices– Receiving electronic Claims– Sending electronic Check-in– Purchase Metadata– Usage Statistics (SUSHI)
Integration with Customers
• Agents equally approach Publishers• Electronically send and receive data either using
Industry Standards or the “Agents Custom Formats” for:– Title Prices– Usage Statistics– Orders/Renewals– Claims (and recently Claim Answers - EDIFACT)– License Data– Publication Schedules
Integration with Publishers
• By their nature, Agents are strategically placed “in the middle” between customers, publishers and Library Technology Vendors
• Large Data Repository - Administering business transactions and constantly sending and receiving data
• Transactions Administered can include:– Record and Store customer Licenses– Electronically send E-Access Requests (store
library profiles and Tier Level details that determine pricing)
…and there’s more…
How Agents Maintain System Integration Value
• Partner - Library System Vendors• Standards Committees - NISO, EDItEUR,
ICEDIS• Plan - New strategic goals and projects• Communicate - Customer Advisory Board • Train – Sales and Customer Service staff in
System Integration• Update – Internal development
methodologies to be agile• Consult - Customers and Publishers
• Discovery or Federated Search – Web Based• Web Services for Usage Statistics and Impact
Factors• Online Services to support the renewal of large
publisher package deals• Online Account Management for Customers and
Publishers
Not only can agents “feed” the Cloud by exchanging data, but some of our services are already cloud-based
Future Developments
• Agents are already in the Supply Chain Cloud Communities with corporate systems like SAP and Ariba.
• xCBL - A set of XML business documents.
• Using xCBL promotes interoperability between applications.
The Concept of Punch-Out
Future Developments
• Purchase Order Message for EDIFACT• cXML – Format Standard for Orders• OCI: Open Catalog Interface.• Punching out to a Preferred Suppliers catalog
saves time.• Challenge ILS Vendors to approach with Cloud
ILS system ordering to be like punch-out• End-users centralize procurement by “Punching
Out” from their E-Pro system into the Swets Catalog and bring Purchase Orders back into their system
Catalog Punch Out for Orders
Future Developments
Future Developments
• Agents are “up for the task” to continue to offer an integrated approach with the ILS Vendors on behalf of their customers.
• Continue exploring and developing System Integration to serve customers and publishers.
Up for the Task
Anne [email protected]
Christine [email protected]
www.swetsamericasblog.com Facebook.com/SwetsAmericas Twitter.com/Swets_Americas
Thank You
