Technology Trends for Manufacturers in India

Indusa | 18 August, 2015

Agenda

Business Challenges in Manufacturing1

Need for Adopting Latest Trends2

Top Trends in Manufacturing and Business Cases3

Introduction to Key Enterprise Solutions4

Implementation Benefits in Manufacturing Functions5

Technology Adoption6

Implementation Next Steps7

About Indusa8

Emerging Technologies- Worldwide

Source: Gartner: Hype Cycles Emerging Technologies 2014

Business Challenges in Manufacturing

Legacy software

High cost of ownership

Low productivity

Disparate systems

Inefficient demand planning

Need for Adopting Latest Trends

Innovation

Competitive Advantage

Business Growth

Customer Experience

Employee Satisfaction

Collaboration

Top Trends in Manufacturing in India and Business CasesEnterprise Mobility

Collaboration Tools

Analytics Cloud Computing

Customer Service

Customer Relationship Management (CRM)

Enterprise Resource Planning (ERP)

Internet of Things (IOT)

Trend # 1: Enterprise MobilityMobilize your business with• Real-time information sharing that improves business processes• Eliminates manual errors• Increases employee productivity• Better cost advantage with lower cycle times

Mobility Scope for Manufacturing

Production Operations Management Consumer

Inventory and warehouse management

Sales/CRM Analytics and dashboard mCommerce

Logistics management

Configure, price and quotation Approvals Loyalty

After sales service Expense and Time tracking Product Catalogue

Procurement HR and approvals

Quality and inspection

Employee directory  and collaboration

Trend # 1: Enterprise Mobility– Business CaseA textile manufacturer increases productivity with Inventory Inspection Mobile App

Solution – • Helps the inspection officers to enter

inspected data at the warehouse• Filtering, sampling and report generation• Inspection process and assign a name as

per the predefined format• Integration with ERP when user enters a

connected area

Benefits –• Complete automation and faster auditing• Reduce paperwork• Improve data quality and accuracy• Immediate reporting• Higher level of safety in hazardous

environments

Need – A mobile app for automating their manual inspection process

Trend # 1: Enterprise Mobility– Business Case Screens

Dynamic filters, sorting, and search can be performed on various types of the listed stock items

Type ahead search tool to fasten the process of item selection

Demo: Field Service App

Trend # 2: Collaboration Tools

Business Forms

Content Management

Search

Platform ServicesWorkspace Management, Security, Storage, Topology, Site Model

Collaboration

Portals

Business Intelligence

Microsoft SharePoint as a collaboration and content tool:• Delivers the best productivity experience• Cuts costs with a unified infrastructure• Rapidly responds to business needs

Trend # 2: Collaboration Tools– Business CaseA manufacturer of piping systems increases employee engagement through Microsoft SharePoint

Solution –• Manage documents, events, surveys,

holidays, blogs, employee information, quotes, visitor information

• Show company vision, mission, core value and executive message

• Automate business processes

Benefits –• Increased collaboration• Easy document management• Lower adoption risk and greater utilization • Powerful governance tools, reduced

burden on IT resources

Need –An organization wide portal to collaborate between employees of different departments and share ideas and innovations.

Trend # 2: Collaboration Tools– Business Case Screens

Intranet portal

Travel management

Trend # 3: AnalyticsMicrosoft Business Intelligence• Empowers users to discover, analyse and visualize data• Enables collaboration and sharing of reports and data in a managed and secure

environment 

Self ServiceAnalysis and visualization capabilities

Dashboards & ReportsBuilt-in

capabilities for dashboard &

scorecard creation 

AnalysisInteractive data

analysis and reporting

Predictive AnalyticsAccurate

forecasting & help in making better decisions

Trend # 3: Analytics– Business Case

Private limited manufacturing company increases business, reduces cost

Solution –• Excellent reporting capabilities help create

quotes, purchase orders, and financial management

• Reporting workflows, integration, and extensibility

• Enhanced security features with role based access to applications and records

Benefits –• Dashboards give the complete picture of the

business and help forecast for at least the next two quarters

• Visibility and insight improve decision making abilities

• Improves planning, increases productivity by 20–30 percent

• Shorter sales cycle improves closures by 30 percent

• Centralized system saves time

Need – Improve sales processes, streamline operations, and increase employee productivity

Trend # 3: Analytics– Business Case Screens

Pie charts, Bar Graphs, and Line Graphs all leverage Visio functionality

Trend # 4: Customer ServiceImprove productivity, minimize downtime and reduce costs

• Increase in customer satisfaction • Personalized customer service and support• Faster response times and time-to-resolution• Improve usability, speed, and efficiency • Single, highly responsive interface

AGNDA

Warranty

Out of warranty

AMC

Problem diagnosis

Assign task

• New parts• Repair parts

Problem diagnosis

Assign task

Problem diagnosis

Assign task

• Quotation Management

• Offer letter• Invoice• Digital signature• Payment tracking

• Comprehensive• Non-comprehensive

• Log complaint• Select customer and

equipment model• Choose service type

Customer Service Solution

Complaints

Trend # 4: Customer Service– Business Case

Customer Service Solution offers personalized customer service and support

Solution –• Deliver revolutionary customer service from

anywhere, anytime and from any device• Key features include service

calls/complaints planning, service request report, time and expense report, customer signature, service engineer scheduling, document archival and management

Benefits –• Optimum routing for service calls• Real-time visibility into work status and

customer work history• Quick response to last minute changes in

schedule and decision-making in the field• Facilitate real-time collaboration in the

field• Increase in customer satisfaction

Need – Instant visibility into customer & work order histories and track status of activities of service executives in real time

Trend # 4: Customer Service– Business Case ScreensService report with service call number, visit details, material replacement request, customer signature

Customer information, order details, equipment information and agreement details

Trend # 5: Enterprise Resource Planning (ERP)Microsoft Dynamics AX – A new generation in ERP

• Maximize business opportunities to meet your specific needs today• Enhance customer centricity with a unified retail solution• Increase profitability throughout the entire service value chain• Enhance responsiveness to meet constituent needs and legislative mandates

ManufacturingOperations

Warehouse Management

Product Data Management

Sales Order Management

Supply Chain Planning

Industry Operational Business Scenarios

Finance HR

HCM Budget Formulation

SRM Marketing Automation

Project Expense Sales Force Automation

Customer Care

Horizontal Operational Business Scenarios

Administrative Core Business Scenarios

Transportation Management

Demand Forecasting

Trend # 5: Role of ERP

Trend # 5: ERP– Business CaseA manufacturing firm improves business process and productivity with Microsoft Dynamics AX

Solution –• Easily maintain transactions and report

generation• Integrated with the other modules

developed using another software• Requirement of submitting the report is

made easy and all the data is centrally available and remotely accessible

Benefits –• Application Scalability managing business

complexity and operations• Process excellence improving process

metrics and productivity• Process Standardization across various

Group Subsidiaries

Need – Implement best-in-class ERP solution for purchase, finance and inventory modules

Trend # 5: ERP– Business Case ScreensStatus of P.O. changes from “Open Order” to “Received”

Product information management

Trend # 6: Customer Relationship Management (CRM)Microsoft Dynamics CRMA better way to know your customers and grow your business

SALES

• Mobile sales

• Account

management

• Social insights

• Collaborative selling

• Sales analytics

MARKETING

• Campaign

management

• Lead management

& scoring

• Marketing resource

management

• Social marketing

• Marketing analytics

SERVICE

• Multichannel service

• Enterprise case

management

• Knowledge base

• Social customer

service

SOCIAL

• Social customer

service

• Collaboration

Trend # 6: CRM– Business Case

A manufacturing firm improves customer service with new CRM solution

Solution –• Microsoft Dynamics CRM was selected as

the ideal solution• Improved sales capabilities with better

visibility, flexibility and the ability to forge better sales relationships

• Reporting is much easier now that information is consolidated in a single system

Benefits –• Admin tasks have been greatly reduced,

which has enabled the sales force to spend more time with customers

• It is now easier to identify and target higher value accounts

• Enhanced sales and revenue growth

Need – A 'best in class' solution to consolidate their myriad self-hosted legacy systems into a single, modern system

Trend # 6: CRM– Business Case Screens

Sales personnel can view his account details, generate leads and add notes to it

Dashboard view with reporting capabilities

Trend # 7: Internet of Things (IOT)Better harness data by connecting people, processes and assets to transform your business

• Make small changes, see a big impact• Improve efficiency• Enable innovation• Increase agility• Build the ability to scale

Trend # 7: Internet of Things– Business CaseElectronics and electrical equipment manufacturer monitors and manages ATM site remotely

Solution –• EcoCool Management System for controlling the

appliances at an ATM site from remote location• Enables users to collect site parameters data like

room temperature, ambient temperature from any site and display it on a dashboard

• Monitor the settings like timing for switching on/off of lights, temperature settings and toggle sequence of air conditioners

• Change settings remotely

Benefits –• Manages devices like AC, lights and UPS installed

at an ATM site from a remote location by sending commands to a controller

• Monitors the ATM sites• Saves power consumption by controlling air

conditioners, lights, UPS• Gets security alerts through vibration sensors and

fire sensors

Need – A solution that allows user to monitor and control the devices like AC, lobby lights and UPS at ATM sites remotely

Trend # 7: Internet of Things– Business Case Screens

UI for viewing the list of ATM sites configured in the system

UI for viewing site status

Trend # 8: Cloud ComputingThe growing need for secure, real-time information

• Operational and cost productivity• Growth and innovation• Customer experience• Risk management• Green initiatives

Trend # 8: Cloud Computing– Business CaseElectronics and electrical equipment manufacturer monitors and manages ATM site remotely

Solution –• Migrated four of its enterprise applications

to the Microsoft Azure platform• Provide on-demand computing and storage

capacity for these applications

Benefits –• Reduced Costs by 65 Percent• Reduced Management Overheads• Provided Superior Scalability• Avoided the hassle of maintaining the

infrastructure on premise• Allowed employees to focus on mission

critical tasks and achieve operational efficiencies

Need – Develop a cloud version and reduce the capital investment required to run these applications on-premises

Technology Adoption

Microsoft Dynamics AX

• Production• Finance• Inventory • Logistics • Delivery• Purchase • Accounting• HR• Engineering

Microsoft Dynamics CRM

• Marketing• Sales• Orders • Account

Management

• Customer Support

Business Intelligence

• Benchmarking

• Analytics• Reporting • Collaboratio

n • Dashboard

Management

• Data Mining • Business

Rules

Microsoft SharePoint

• Intranet, extranet

• Collaboration• Content

management• Document

management• Workflow

management• Enterprise

search

Enterprise Mobility

• App development

• Mobile device management

• Wireless networks

Benefits derived from Technology Adoption

Source: NASSCOM-NMCC-ICT Adoption in Indian Manufacturing Sector

Implementation Next Steps

Implementation Next Steps

Identify the need and functions that require solutions

Gap Analysis

Vendor Finalization

Consulting

Implementation

About Indusa

•Manufacturing•Retail•Distribution•Professional services•Education•Healthcare

Industries

•Enterprise Mobility•ERP•SharePoint•CRM•Custom Development•Business Intelligence•Application Support and Maintenance•Quality Assurance and Testing

Practices

Technology ConsultingSystems Integrator

IT Services

Headquarters: Chicago, USDev Center: Ahmedabad & Pune, India

Sales Office: London, UK

SEI CMM Level 4 (process maturity)ISO 27001:2005 (security)

80% of client relationships last over 8 years

In business since 1989 – Over 26 years

Key Clients & Partnerships

Partnerships & AlliancesKey Clientele

Q & A"Indusa has provided a scalable Android solution that achieves our objectives. They have truly demonstrated real-time ownership and has been great throughout the project. It was a pleasure to work with their dedicated mobile team. I am overwhelmed with the great response and support I got from their end. We look forward to working with you again soon.“

- Managing Director, Textile firm

“Indusa delivered an excellent mobile app under tight timelines and was prompt in developing the app that fit our specifications. I recommend and will most definitely contact Indusa for any further application requirements. Thank you Indusa!”

- IT Manager, Air coolers company

“Many thanks to Indusa Team for providing a truly excellent product for our client." 

- CTO, Consulting Service Firm

Thank You

© Indusa 2015. All rights reserved.

Indusa Infotech Services Pvt. Ltd.2nd Floor, GNFC Info tower, SG RoadAhmedabad - 380 054, IndiaT: +91-79-30484666 / 67W: www.indusa.comE: jitendra.jani@indusa.com

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