Ark Group’s 8th Annual Intranets forum brings together case studies and expert advice on intranets that work, and keep on working

Post-forum workshops Wednesday, 12th September 2012

(Separately bookable)

Cleaning up your intranet

Facilitated by: Jonathan Peck, Director, KIJO Consulting

WORKSHOP A

Engaging your intranet stakeholders: Increase intranet usage without even touching your intranet

Facilitated by: Andrew Wright, Manager, Worldwide Intranet Challenge

WORKSHOP B

One-day connected forum and post-forum workshops11-12 September 2012

Rydges, Melbourne

You have your intranet, now let’s make it work

M o n T u e s W e d T h u r s F r i S a t S u nThe Everyday Intranet

We are fortunate to have on board presenting for us:

Researched by::Supported by::

8:30 Registration and refreshments

9:00

9:15 Establishing a strong intranet foundationCreating an intranet specific to your business needs ó

Overcoming the challenges of low budgets and limited óresourcesGetting buy-in from senior management on intranet ódevelopment initiatives

Tamsin Stanford, Head of Internal Channel Communications, Australia Post

10:00 Building a successful intranet across international borders: an AMP case study

Developing an effective international intranet ó

Managing the technological challenges of an international óintranetEncouraging organisational cohesion ó

Personalising the intranet and managing local and óinternational content

Rebecca Makila, Project Manager (Australia); Ben Mabon, Manager, Internal Communications (New Zealand), AMP (2011 Intranet Design Award Winners)

10:45 Morning refreshments and networking

11:15 The everyday intranet: Promoting knowledge sharing and collaboration

Supporting real collaboration on your intranet, and developing óit as a workflow toolAdvancing intranet knowledge sharing capabilities and ópracticeLooking at your intranet from a knowledge management óperspective

Eng Ung, Web Coordinator, La Trobe University

12.00 Enhancing what you have; building audiences for your existing intranet services

You think you've got great intranet services; why do many óemployees rarely use them?How can you encourage employees to visit and use your óintranet services more frequently?Is there such a thing as "killer content" that will double your óusage metrics? Work-life balance and adding to the social side of your intranet ó

Case study: Social media and your intranet - 12 months of óYammer within the organisation

Lyndon Sharp, Senior Consultant, Special Projects, Board of Studies NSW

12.45 Business networking lunch

1.45 Aligning your intranet with organisational goals and business needsBalancing competing demands and focusing on supporting ókey organisational goalsCommunicating effectively with key stakeholders on their óintranet needsDelivering useful intranet capability with limited resources ó

Geri Overberg, Knowledge Management Manager, Medibank

2:30 Improving document and recordkeeping on your intranetUsing your intranet as an information management tool ó

Integrating and managing online processes, forms and óproceduresMoving from just document management to recordkeeping ó

Katrina Marques, Regional Intranet Services Manager, Brightstar Logistics

3.15 Afternoon refreshments and networking

3.45 Utilising your intranet as a tool for cultural change: a dual perspective from Target Australia and the Department of Primary Industry (VIC)

How your intranet can transform your organisation’s internal ócommunications mindsetUsing other communication tools in conjunction with your óintranet to facilitate changeHow your intranet can tell you whether or not you are óengaging your employees!

Ben Fernando, Program Communication Manager, Target Australia Formerly of Department of Primary Industry (VIC)

4.30 Ask the experts: Panel discussion This panel brings together leading intranet experts to answer your

questions on intranet issues and ideas, sharing their knowledge, experience and best practices. Delegates will have the opportunity to submit questions for the expert panel throughout the day.

Governance and SharePoint Expert: Simon Rawson, Principal, Microz Australia Business value of the intranet expert: Andrew Wright, Manager, Worldwide Intranet Challenge

Content and quality expert: Lisa Garnsworthy, Director, Virtual Ink Australia

Facilitator and user experience expert: Shefik Bey, Managing Director, UsabilityOne

5.30 Chairperson’s closing remarks and end of connected forum

Connected Forum – Tuesday, 11 September 2012

The world of intranets is constantly changing. With a plethora of available tools, platforms and technologies, it seems like every week there is a new “must have”. Unfortantely it is too expensive, disruptive and impractical to integrate every new idea and to constantly update the platform. You must ask yourself the hard questions; do we need to keep updating indefinitely, or do we want to make what we have work, and get the most out of our existing intranet?

Your intranet is a valuable tool for collaboration, communication, document management, recordkeeping and much more. This forum encourages you to look at what you can do with what you already have, and will show you how to maximise the capability and functionality of your existing intranet. Once you have a strong foundation, you can begin to strategically integrate the tools that will add real value to your organisation, and are worth the investment of your limited time and resources.

At this forum, you will hear practical case studies from experienced practitioners who face challenges and limitations just like yours, and have achieved success using what they have.

The forum offers:

• Ask the experts: bring your questions to our panel of industry leaders• Encouraging collaboration and knowledge sharing with the tools you

already have• Creating an intranet that works across international borders• Tips and tricks to improve the look, feel and functionality of your

intranet• Improving your intranet document management and recordkeeping

Chairperson’s opening remarks Shefik Bey, Managing Director, UsabilityOne

You have your intranet, now let’s make it work

About the workshop:

Jonathan Peck is the Director of KIJO Consulting, a small consulting firm specialising in communication skills and instructional designin the corporate and government sectors. Jonathan has coached a wide variety of people, from senior policy writers in government departments to managers and staff at major banks, airline executives and front-line staff at major retailers. He has delivered intranet and web-writing workshops in Australia and South East Asia since 1993. Jonathan brings a wealth of practical consulting experience to every workshop.

Pre-forum workshops: Wednesday, 26 August 2011

Post-forum workshops – Wednesday, 12 September 2012

About the workshop:

So your intranet resembles the spare room in your house. Piles of pdf files have been dumped online with the intention of one day sorting andcategorising them. Portals have become crowded. Material has not been archived that should've been archived. You've begun to forget whatthe original layout and taxonomy was meant to achieve. What can you do about it?

In this half day session, Jonathan Peck will use a number of examples to demonstrate how to clean up a site, identify and discard duplicate information and structure the content you want to keep into a more accessible format. He will examine how to manage content effectively, then go beyond taxonomy to look specifically at the writing skills required to bring an intranet back to life; covering how to write effective abstracts, metadata, and headlines for e-newsletter items.

Cleaning up your intranet Registration and refreshments: 8.30 am Workshop time: 9.00am - 12.00 pm Facilitated by: Jonathan Peck, Director, KIJO Consulting

(Separately bookable)

About the workshop:

Andrew Wright runs the Worldwide Intranet Challenge (WIC), a web based intranet benchmarking service. Over 27,000 people from 100 organisations have participated in the WIC. He also manages the two biggest intranet groups on LinkedIn: the Worldwide Intranet Challenge and Intranet Professionals groups. He is a regular blogger about intranets and is a regular contributor to the popular CMS Wire website. He has worked on many intranet projects over the last 10 years using a range of tools such as SharePoint, Lotus Notes, Squiz and IBM Websphere. He has a Masters of Information Systems Engineering from the University of Technology in Sydney (UTS).

About the workshop: During this workshop you will discover ways to improve engagement of your intranet by three key stakeholder groups: intranet end users, the authoring community and senior management. These tips and strategies are based on leading intranets around the world. The workshop will cover the following topics:

• How to assess the level of intranet engagement• Use John Kotter’s eight step transformation process to increase intranet uptake• Create effective intranet adoption and training materials• Implement a continuous improvement process: capturing and prioritising intranet improvements• Establish an authoring community• How to win friends and influence senior management: negotiation and persuasion tips to obtain buy-in from the top

Engaging your intranet stakeholders: Increase intranet usage without even touching your intranet Registration and refreshments: 12.30 pm Workshop time: 1.00pm - 4.00pm Facilitated by: Andrew Wright, Manager, Worldwide Intranet Challenge

A

BNote: If possible, please bring a laptop or iPad to this workshop. There will be some interactive exercises that will be more fun if you have a computer with you.

Early Bird offer Book before 13 Apri l 2012

Receive a f ree Kindle Wi-Fi 6 e-Reader

Early Bird offer Book before 13 Apri l 2012

Receive a f ree Kindle Wi-Fi 6 e-Reader

The Everyday Intranet AG-WEB

Please circle the workshop(s) you want to attend

Connected forum + workshops

Connected forum + workshop o A o B

Connected forum only

Post-forum workshopso A o B

Standard pricingo Save $300 $2585+ GST = $2843.50

o Save $200 $1990 + GST = $2189

o $1495 + GST = $1644.50

o $695+ GST = $764.50

Early bird (exp: 17/08/2012)Not valid with any other offer

o Save $400$2485+ GST = $2733.50

o Save $300$1890+ GST = $2079

o Save $200$1295+ GST = $1424.50

o Save $60$ 635+ GST = $698.50

Member discount(exp: 17/08/2012)

o Save $500$2385 + GST = $2623.50

o Save $350$1840 + GST = $2024

o Save $250$1245 + GST = $1369.50

o Save $100$595 + GST = $654.50

Bookings can be submitted at any stage prior to the 1. event, subject to availability. A limited allocation is being held and booking early is therefore recommended. In the event of the booking not being accepted by Ark Group Australia the total amount will be refunded.Payment must be received in full prior to the course.2. All speakers are correct at the time of printing, but are 3. subject to variation without notice.If the delegate cancels after the booking has been 4. accepted, the delegate will be liable to the following cancellation charges:

Cancellations notified over 45 days prior to the event �will not incur a cancellation fee. In the event of a cancellation being between 45 and �30 days prior to the event, a 20% cancellation fee will be charged.

For cancellations received less than 30 days prior to �the event, the full delegate rate must be paid and no refunds will be available.

All bookings submitted by e-mail, fax, or over the 5. telephone are subject to these booking conditions.All cancellations must be received in writing.6. Ark Group Australia will not be held liable for 7. circumstances beyond their control which lead to the cancellation or variation of the programme.All bookings, whether Australian or overseas will be 8. charged Australian GST at the prevailing rate at the time of booking.Delegates are responsible for their own travel, 9. accommodation and visa requirements.

We occasionally allow reputable companies to mail details of products we feel may be of interest. If you do not wish to receive this service, please tick this box q

Please note: Payment must be received in full prior to the event to guarantee your place

o Payment enclosed (Cheques should be made payable to Ark Group Australia Pty Ltd)

o Please invoice me

I have read and accepted the booking conditions

Signature

E025

Expiry date

Cardholder’s name

Cardholder’s signature

Booking conditions

o Mastercard o Visa o American Express

OrgAniSAtiOn nAME

POStAl AddrESS

StAtE POStCOdE

fAx PhOnE

Put yOur dEtAilS hErE (PlEASE Print):

Card number

5 way s to B o o k yo u r p l a C E at t h I s E v E n t PhOnE: +61 1300 550 662 fAx: +61 1300 550 663 EMAil: aga@arkgroupasia.com

POSt: Send the completed registration form to Ark Group Australia Pty Ltd, Main level, 83 Walker Street, North Sydney, NSW 2060

+61 (02) 8913 4000 +61 (02) 8913 4099 WEB: www.arkgroupaustralia.com.au

Delegate Name Job title Email address

1st

2nd

3rd

4th FREE

11 - 12 september 2012, rydges Melbourne

Event venue and accommodation

Preferential rates are available at Rydges Melbourne.

Please contact the hotel directly to make your reservation,

quoting ‘Ark Group Australia’ as your reference.

rydges Melbourne

186 Exhibition Street

Melbourne VIC 3000

(03) 9662 0511

Sponsorship or Exhibition Opportunities

If you are interested in sponsoring or exhibiting at this event

please contact Bhuwan Rai

Phone: 1300 550 662

Email:aga@arkgroupasia.com