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Slides from my recent IDC Directions presentation
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#directions14
Future of Social Business
Michael FauscetteGVP, Software Business Solutions@mfauscette About: www.mfauscette.me
#directions14 © IDC 2014 2
#directions14 © IDC 2014
The Information Revolution
Economic changes
Technology changes
Social Changes
#directions14 © IDC 2014 4
Social Business
How people get work done
How companies provide better experiences to employees,
customers & partners
A primary way to generate content and ideas
A way to define and refine products & services
How people connect online
#directions14 © IDC 2014 5
Top Trends 2014
Enterprise Social Networks connect inside out and outside in - connecting people, data and things
From Social Applications to
Applications that are Social and the “next generation platform”
True customer experience –
connected apps and experiences
Community continues to expand across the
enterprise
Collision of analytics and social – making
better business decisions
#directions14 © IDC 2014
Applications to Enable Experiences
Customer Experience Management (CXM)
Employee Experience Management (EXM)
Partner Experience Management (PXM)
ES
N a
nd
In
no
vati
on
M
anag
emen
t
Dig
ital
Co
mm
erce
So
cial
ytic
s
Cloud
Mobile
6
#directions14 © IDC 2014 7
Current Investment (2013)
Customer Experience Management (CXM)
Employee Experience Management (EXM)
Partner Experience Management (PXM)
$23.6B
$10.3B
#directions14 © IDC 2014 8
Current Investment
En
terp
rise
So
cial
Net
wo
rks
Inn
ova
tio
n M
anag
emen
t
So
cial
ytic
s
$1.03B $.88B $.723B
#directions14 © IDC 2014
Communities
9
#directions14 © IDC 2014
Enterprise Systems are Changing
System of Transaction
System of Decision
System of RelationshipSystematic support for ad hoc decisions
Automation
Limit
#directions14 © IDC 2014
Making Decisions
People and Data in Real or Near Real Time and in Work Context
11
#directions14 © IDC 2014
In the Cloud
2020
Platform
SalesIntelligence
Performance
FieldSupport
Customer Service
Idea Sourcing
Procurement
Transaction – Decision - Relationship
PersonalCloud
#directions14 © IDC 2014 13
2020
Presentation
Service Management
Service Catalog
Orchestration
Common Services: Social – Analytics – AAA (API, Auth, Activity Stream) - Storage, etc.
#directions14 © IDC 2014 14
2020 Connected Experiences
#directions14 © IDC 2014
Winners
Customer Experience Management (CXM)
Employee Experience Management (EXM)
Partner Experience Management (PXM)
ES
N a
nd
In
no
vati
on
M
anag
emen
t
Dig
ital
Co
mm
erce
So
cial
ytic
s
#directions14 © IDC 2014 16
Wildcards
Non-
traditional
Vendors
Data Brokers
#directions14 © IDC 2014 17
Essential Guidance
Embedding Social and Decision in Every Enterprise App
Device Agnostic
Connected devices are the central point for driving positive experience
Redefining apps and platforms
Questions?
18#directions14 © IDC 2014
Michael FauscetteGroup VP, Software Business Solutions
[email protected]@mfauscette
About: www.mfauscette.me
Blog: www.mfauscette.com
