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The Future of the IT Service FirmThe Changing Landscape of the IT Consultancy World
JCF 12/05/2010
“The creation of value for organisations – through improved performance, achieved by providing objective advice and implementing business solutions” (MCA)
Consulting
THE STORY SO FARThe Time Line
WHERE ARE WE NOWThe Time Line
Something as a ServiceIAAS SAAS
PAASGoogle Apps
WHERE ARE WE GOINGThe Time Line
Commodity IT
Accountability No CAPEXEnterprise Grade Systems for SME and Below
Public Cloud
Private Cloud Internal
Subscription
Subscription
IMPACT ON THE CLIENTImpact’s
Opportunity
IT as a Enabler A strategic function
Easy Set up of Projects
Internal IT
• Reduced Risk• SME with corporate infrastructure• Technology being an enabler• Monthly cash flow• Technology for projects scaling up and down
on demand• More reliance on external resource• Fast Lead Time
Public, Private, Traditional, Hybrid, PCI
IMPACT ON THE CONSULTING FIRMImpact’s
Client Stack
ClientsA Trust Relationship
Education and Support
• Customers are not dependent on us – We are dependent on them.•They are not an interruption of our work – they are the purpose of it.•They are doing us a favour by giving us the opportunity.•Customers are our passports to success – without them we cannot get there.
CWL
“I want someone to share the risk and thereward””
Many clients and consultancies are now sharing the rewards as well as the risks of a project, rather than simply contracting for time and materials, and more “value based” methods of pricing are being used. (MCA)
A Change in Fees
How will the Offerings be Built
• Lower Stack provided by centralised resource (in most cases not internal)
• IP and offerings developed on top of IAAS and PAAS
• More Risk based offerings (subscription or reward)
• Defined Value propositions
How the company will be staffed
• Increase in Solution Architect• Niche Specialists• Few if any below the App Layer
IP and service around sub providers
More client facing staff