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Top 10 #DigitalWorkplaceDesign Patterns Driving effective communication & collaboration across your organization
By: Kanwal Khipple
#spfest
SPEAKER | AUTHOR | SUPER GOOD LOOKING
KANWAL KHIPPLE, CEO
@kkhipple
bit.ly/linkedinkk
2014 2015
Microsoft continues to innovate with Office 365 https://roadmap.office.com
OFFICE 365 ROADMAP
Not intranet re-design or some sort of social features
A DIGITAL WORKPLACE IS NOT?
Important to understand that a Digital Workplace is how people work today with technology driven change
WHAT IS A DIGITAL WORKPLACE?
Every few years as orgs adopt the ones that provide a productivity quick win, they shift their attention to another set
DIGITAL WORKPLACE PATTERNS
DIGITAL TRANSFORMATION
Continuously improving your digital workplace will allow you to
digitally transform your organization.
Letting employees use technology in the way they want
WHY DIGITAL WORKPLACE MATTERS?
Top 10 #DigitalWorkplace patterns
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE
If you build it, will they come?
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE
Figure out how people work today and visualize how they might work in the future. Then create guidance to show the users the journey…
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Audience (Internal or External)
Web
Conferencing
(GoToMeeting)Outlook
GoogleDrive
PHP Intranet
(“OurSpace”)
Webinars(Go To Webinar)
Legacy / Traditional DM System
T:/ Drive
Individual OrganizationalGroup
Ad
-ho
c /
Lo
wU
rgen
t /
Hig
h
P:/ Drive
ftp (…)
Web
Conferencing
(WebEx)
Wiki System
PPM System (Daptive)
DropBox
Box
YouSendIt
C:/ Drive
Current State
GUIDE USERS FROM WHERE THEY ARE…
Delve
BoardsOffice Video
Urg
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Tim
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siti
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y
Audience (Internal or External)
Skype For
Business
Call
IM
Skype
Presence
Skype for
Business
Online
Meetings
Outlook
OneDrive
for
Business
Team
Site
SharePoint
Intranet
Yammer Company
Communications
Yammer Groups
Office 365
Groups
Individual OrganizationalGroup
Ad
-ho
c /
Lo
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Hig
h
Microsoft Teams
Future State
Start with Enterprise Guidance starts at the top.
ORG
GROUP
INDIVIDUAL
WHEN TO USE WHAT HAS MULTIPLE LEVELS…
Biggest investments/impact is at the individual level
INDIVIDUAL
GROUP
ORG
WHEN TO USE WHAT HAS MULTIPLE LEVELS…
Individual and group collaboration needs are diverse
COLLABORATION ISN’T EASY
Strategy should be default collaboration apps plus bring-your-own-app (BYOA) strategy.
GROWING COLLABORATION PARADOX
COMMUNICATION
COLLABORATIONPRODUCTIVITY
Groups Teams
Scenarios
Finding Someone With A Certain Expertise ◔ ● ● ◕ ◔ ◔
Ask Something, Don’t Know Whom To Ask ○ ● ◕ ◔ ◕
Do A Brainstorming Activity With My Team ◑ ● ● ◑ ◔ ●
Where Should Meeting Notes Be Captured,
Stored & Shared? ◕ ◕ ● ● ◔ ●
Where Should I Share Video? ○ ◑ ◔ ◔ ◔ ○ ◔ ●
Where Should I Share Photos? ○ ● ◕ ◑ ○ ◔
Have A Real Time Chat With A Colleague ● ◑ ○ ◑
Where Should I Put & Share Documents? ◔ ◕ ● ● ◔ ●
Have A Question Related To A Document? ◔ ● ◑ ◑ ◑ ◔ ◑
Invite A Colleague To Lunch ◕ ◔ ●
Provide A Note Of Congratulations/Praise ◔ ● ◔ ◑ ◕
Make An Organizational Announcement ◔ ● ◔ ◕ ◕
Remind The Team Of An Important Deadline ◑ ◔ ● ● ●
Within the whitepaper we have provided guidance on 13 common scenarios…
Download it at: WhenToUseWhat.com
PROVIDE GUIDANCE FOR COMMON SCENARIO
It goes into much greater depth and can be found at WhenToUseWhat.com
DOWNLOAD THE WHEN TO USE WHAT IN OFFICE 365 ENTERPRISE USER GUIDANCE WHITEPAPER!
Microsoft Teams Enterprise
Guidance coming soon
Developing a roadmap for adoption where we plan activities before launch,
during launch and after launch is important. Plan and execute campaigns!
PLANNING FOR ADOPTION
May 2017
GUIDING UNDERSTANDING23
DRIVING INTEREST1
Baseline
June 2017 June 2017 June 2017
Measure Impact Measure Continued Impact
COMMITMENT
When each day’s Yammer tip is posted by a member of the tip team it ensures that these tips come from different users which gets more people involved.
PLANNING FOR TIPS…
Tips drive users to take action, should be themed, should be pre-written beforethe start of the campaign, and should relate to challenges/contests.
PLANNING FOR TIPS
The goal of each contest is to get the users to take an action (upload a profile picture, download a mobile app, etc.) and those actions should be connected to a tip or tips that had been shared (explaining how to do the action and its value).
PLANNING FOR CONTESTS
Since you are already doing a time boxed campaign consider providing targeted training sessions that are hands on and participatory. Even if you are performing training remotely if the group is small enough you can create exercises and track completion.
PLANNING FOR TRAINING
Give you guidance and recommendations to successfully plan and improve Office 365 adoption http://Office365Campaigns.com
DOWNLOAD DRIVING OFFICE 365 ADOPTION WHITEPAPER
Rally the troops and get them all behind a strategic vision
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE
Digital Workplace strategy should not be focused on one technology.
PORTAL STRATEGY
Digital Workplace
Collaboration portals
HR PortalProject Management
system
Communication portals
Portal
DivisionalCommunication
Site
DivisionalExternal
Collaboration Site
Divisional Collaboration
Site
Team Collaboration
Site
Record Center
Search PortalAccounting System
Digital Workshop strategy encapsulates all technology that employees use
DEFINING THEMES
Communicate across the organization using these pillars and align projects around these objectives
DEFINE DIGITAL WORKPLACE OBJECTIVES
Planning out your strategy for Office 365 and how you will leverage specific features and functionalities
BUILD A ROADMAP
Develop a strong digital workplace vendor ecosystem to help you in your path to successful digital transformation
WORK WITH THE BEST
Embrace automation as it’s the future of the workforce
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE
Workflow solution to create workflows to get things done. Daniel has a great example of using Flow to manage a simple HR Leave Request process.
LEVERAGE MICROSOFT FLOW
Tons of potential in PowerApps with templates and shared apps across the organization or through communities.
MICROSOFT POWERAPPS
2. Simple “list” tracking apps that can help coordinate things like assets, site visits, that you want a unique UI on.
1. Simple Mobile App experiences where you want to get employee feedback.
3. FAQs and resource guides for employees around products or processes.
Surfacing all the interactions in a meaningful way within your network
OFFICE 365 DELVE
Displaying content intelligently by leveraging machine learning
INTEGRATE AI
TRENDING DOCUMENTS
Better integration and improved usability are driving change
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE
If it wasn’t obvious, Microsoft is leading with SharePoint
70% of corporate intranets are developed on the Microsoft SharePoint platform
SHAREPOINT IS THE ENTERPRISE INTRANET PLATFORM
There’s a proven set of activities that ensure success
TIPS ON BUILDING SUCCESSFUL INTRANET
• Be User Centric
• Build Collaborative Culture
• Improve Findability
• Have Business Ownership
• Create for re-use
Highlights• Give power back to your
users
• Create experiences in mins
Highlights• Feature packed
• Provides
multilingual
support
There are limitations with each approach, so choose wisely
CUSTOMIZE, BUILD OR BUY?
Give you guidance and recommendations to successfully plan and implement an Office 365 Intranet http://office365intranets.com
DOWNLOAD INTRANETS WITH OFFICE 365 WHITEPAPER!
Make integration simple despite the complexity of your reality
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE
Find simple opportunities to integrate other applications
SIMPLE INTEGRATION SCENARIOS
Integration can be complicated as organizations sometimes can not integrate with existing applications or are looking to move to another
INTRANET REALITY
COMMUNICATION
COLLABORATIONPRODUCTIVITY
Groups Teams
Group based chat communication and collaboration platform
SLACK
Workspace Moments leverages the IBM Watson cognitive APIs to create a summary (questions, actions or decisions) of the posts
IBM WORKSPACE
Chat-based workspace in Microsoft Office 365, a hub for teamwork that is extensible and customizable for the information a team needs.
Microsoft Teams
Team communication and collaboration platform that brings together chat, voice calls, video meetings and file sharing
CISCO SPARK
Employee satisfaction is now the 3rd most used performance metrics by CIO.
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE
Gives you ability to view analytics and create interactive dashboards
POWERBI
Office 365 has a number of administrative reports, including a content pack for Power BI.
OFFICE 365 REPORTS
Using the audit log additional detail, insight, and information can be retrieved.
PERSONAL ANALYTICS
Office 365 brings insights to users throughout the experience.
SEARCH SCOPED ANALYTICS…
Office 365 brings insights to users throughout the experience.
SITE SCOPED ANALYTICS…
Office 365 brings insights to users throughout the experience.
SITE SCOPED ANALYTICS…
Office 365 brings insights to users throughout the experience.
DOCUMENT SCOPED ANALYTICS…
Office 365 brings insights to users throughout the experience.
VIDEO SCOPED ANALYTICS…
SharePoint has had popularity reporting for quite some time.
POPULARITY TRENDS & ITEMS…
Webtrends captures the data from SharePoint and Office 365 and reports on it with their own platform solution (SaaS).
WEBTRENDS
Each vendor has their own unique offerings in terms of reports and actions. Intlock focuses a little more on driving user action and interaction, as well as analytics portals
INTLOCK
Give you guidance and recommendations to successfully measure & share the business impact and value of Office 365 http://Office365Metrics.com
DOWNLOAD TO MEASURE BUSINESS IMPACT & ROI OF OFFICE 365 WHITEPAPER
Aims to have the biggest impact on the bottom line
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE
Simplify how people interact with technologies to solve 1 need
SERVICE DESIGN
Search for People
Edit Documents
Read Announcements
Search for Content
Leverage the new Modern Experience and Office UI fabric as part of our new look and feel.
MODERN EXPERIENCE
EMPLOYEE EXPERIENCE IS KEY TO A HIGH-PERFORMANCE WORKPLACE
INCREASING EMPLOYEE ENGAGEMENT
HoloLens Development: Next Stepshttps://www.slideshare.net/kkhipple/
IMPROVING THE SHOPPING EXPERIENCE
Companies are not innovating on search experience for users
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE
Leverage and customize Search Refiners, Hover Panel Display Templates and Search Suggestions
SHAREPOINT SEARCH FEATURES
Improve the search experience by delivering use-case based search results (people search, geo-location, custom data, etc.)
USE CASE DRIVEN
Find ways to integrate search results into the experience
IMPROVE SEARCH EXPERIENCE
Simplify engagement to improve employee satisfaction
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE
Bots simplify the FAQ and todo experience
BOTS
Microsoft Teams leverages Bots to educate your users
BOT INTEGRATION
Get Cortana’s help to schedule meetings
CALENDAR.HELP
Hyperfish helps your organization complete your directory
Creating a Bot for answering FAQs http://bit.ly/2ntjf5x
CREATE YOUR OWN FAQ BOT
Integrating Bots into your Digital Workplace Strategy https://www.slideshare.net/kkhipple/
BOT USE CASES
Productivity quick wins to be a catalyst for cultural change
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE
Failure is the catalyst to innovation
ENCOURAGE FAILURE
Great way to instill that what you create might not be leveraged in the long term
HACKATHON
Focus on productivity quick wins that deliver value in small amounts & gather feedback. Move to a portfolio model after a few successes
BE AGILE AND ITERATE
Officevibe is an all-in-one employee survey platform that gives managers real-time insights.
Officevibe
What #digitalworkplace patterns is your org investing into?
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE
Never know who you will meet, make sure you network!
NETWORKING
Thank You!Organizers, Sponsors and You for making this possible.50+ SharePoint Presentations @ Slideshare.Net/kkhipple
When to Use What Whitepaper @ WhentoUseWhat.com
Intranets w/ Office 365 Whitepaper @ Office365Intranets.com
External Sharing w/ Office 365 Whitepaper @ Office365Extranets.com
and more!
Message Me On LinkedIn or Email [email protected]
My twitter handle is @kkhipple and I work at
SPEAKER | AUTHOR | SUPER GOOD LOOKING
