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Step 1 Prepare a Test Plan
Step 2 Recruit Users
Step 3 Test!
Step 4 Debrief & Analyze
Step 5 Make Changes
Melinda MillerDirector of User Experience & Research at Pixo @MelindaMiller
Cate KompareUser Experience Designer at Pixo @CateKompare
What is it not?• Not about what people “like”
• Not a focus group
• Not QA
• Not the only UX activity
• Quantitative
• Not testing our users!
Tasks• Write open-ended questions
• Avoid jargon
• Synonyms
• Do not ask for opinions or speculate about the future — observing actual behavior is more meaningful
• Conversational
• Unambiguous
• Give enough info & context for success
1STEP
Pro-tips:• Incentivize
• Let people know how they are helping
• Tailor your approach to your users
• Meet users where they are
• If all else fails, there are recruitment agencies out there…
2STEP
Facilitator’s Phrases• What are you looking at right now?
• Can you tell me more about…?
• What did you think would happen when…?
• What would you do if I wasn’t here?
• This is very helpful.
3STEP
Cloze Test
If you want to __________ out whether
your site __________ understand your
content, you __________ test it with them.
Go forth and test!
usabilitypopuplab.com
www.meetup.com/uxchambana/