Usability Testing & You

  • View
    270

  • Download
    0

Embed Size (px)

Text of Usability Testing & You

1. Step 1 Prepare a Test Plan Step 2 Recruit Users Step 3 Test! Step 4 Debrief & Analyze Step 5 Make Changes 2. Usability Testing & You University of Illinois Web Conference April 30, 2015 3. Melinda Miller Director of User Experience & Research at Pixo @MelindaMiller Cate Kompare User Experience Designer at Pixo @CateKompare 4. Usability Testing Popup Lab 5. What is UX? 6. What is usability testing? 7. What is it not? Not about what people like Not a focus group Not QA Not the only UX activity Quantitative Not testing our users! 8. Why do it? 9. Lets do a usability test! 10. Debrief 11. Steps: 1 Prepare a Test Plan 2 Recruit Users 3 Test! 4 Debrief & Analyze 5 Make Changes 12. Step 1 Prepare a Test Plan 13. Test when? 1STEP 14. Test where? 1STEP 15. Test what? 1STEP 16. Low-delity design 1STEP 17. High-delity design 1STEP 18. Script 1STEP 19. Scenarios 1STEP 20. Tasks Write open-ended questions Avoid jargon Synonyms Do not ask for opinions or speculate about the future observing actual behavior is more meaningful Conversational Unambiguous Give enough info & context for success 1STEP 21. What tasks? 1STEP 22. Step 2 Recruit Users 23. Pro-tips: Incentivize Let people know how they are helping Tailor your approach to your users Meet users where they are If all else fails, there are recruitment agencies out there 2STEP 24. Lunchtime Testing 2STEP 25. Step 3 Test! 26. What youll need 3STEP 27. What it wouldnt hurt to have: Recording software Snacks & drinks 3STEP 28. Facilitator 3STEP 29. Thinking out loud 3STEP 30. Facilitators Phrases What are you looking at right now? Can you tell me more about? What did you think would happen when? What would you do if I wasnt here? This is very helpful. 3STEP 31. Staying on track 3STEP 32. Observers 3STEP 33. Observers 3STEP 34. Observers 3STEP 35. Observers 3STEP 36. Observers 3STEP 37. Mobile Testing 3STEP 38. Remote Testing 3STEP 39. UsabilityHub 3STEP 40. And theres more 3STEP 41. Step 4 Debrief & Analyze 42. Use the Rubric 4STEP 43. Triage 4STEP 44. Step 5 Make Changes 45. Something is better than nothing 5STEP 46. But what about 47. Cloze Test If you want to __________ out whether your site __________ understand your content, you __________ test it with them. 48. Readability Score 49. Card Sorting 50. Interviews & Ethnographic Observation 51. Surveys 52. Analytics 53. Go forth and test! usabilitypopuplab.com www.meetup.com/ uxchambana/