Andreas Volmer, Sr. Product Manager Tobias Goebel, Dir. Mobile Strategy

WHATʼS IN STOREFOR CXP 14?#

#VOXEOSUMMIT#

RECAP: CXP 13#

#VOXEOSUMMIT#

Main Focus: Mobile Web Complete overhaul of mobile app capabilities

Phone Simulator

Easy Testing on actual devices via QR Code

Dedicated Channel Views Channel-Specific Object Palette

HTML5 & JavaScript Code Editor

Business Logic

CXP Developer

Channel-Specific Editors

Web Channel: Voice Channel: Text Channel:

Single-Channel Development: Focus on the one channel

Multi-Channel Development: Focus on one channel at a time

Give Business Users Control

•  Add Banners •  Control Announcements •  (De-)activate Menu Items, Buttons •  Re-order Menu Items •  Enable Marketing Campaigns •  …

Realtime Changes – No need to go through

App Stores

Google Analytics Integration

•  Improved Expression object editor

•  Enhanced HTTP Connector •  Now supports JSON and other REST-style

mechanisms •  NuGram IDE v2.3 added for grammar engineering

•  Miscellaneous…

Other Enhancements

http://help.voxeo.com/go/help/vo.cxp13.whatsnew

SO WHAT LIES AHEAD FOR CXP?#

#VOXEOSUMMIT#

Main Themes Voxeo CXP 14

Scalability & Security Enhancements

Improved SOAP Backend Access

Business User Interface 2.0

Mobile Web Enhancements

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Serving the Service Provider Scalability & Security

•  Increased support for serving high number of applications deployed in parallel

•  Will support thousands of parallel services deployed on one server cluster

•  Server startup time will be significantly reduced •  Capacity limited only by memory

• Enhanced support of PCI-DSS-compliant environments

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Increase compatibility of Web Service Connector Improved SOAP Support

• SOAP library used in CXP today has some limitations, e.g. no support for WS Security

•  In some customer projects, the Web Service Connector could not be used for out-of-the-box integration, requiring workarounds

• Plan is to replace with a new, state-of-the-art SOAP library

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Continuing a Success Story Business User Interface 2.0

• Enabling the BUI for business users currently requires developers/admins to access CXP config files

• BUI 2.0 will integrate configuration in CXP Developer

• Furthermore, BUI 2.0 will: •  Support more fine-grained user access management •  Offer built-in upload of audio files (for IVR apps) and

image files (for mobile apps)

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Making it easier and easier to build compelling apps Mobile Web Enhancements

• Deeper integration and support for jQuery Mobile themes and swatches

• Making it easy to… •  …add buttons into the

title bar (“iOS-style”) •  …add geolocation mapping

data into your mobile app

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Planned for Q4 2014, covering bug fixes, scalability enhancements, and mobile web improvements

CXP 13 R1#

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Feedback?

•  Please attend our Product Management Feedback session on Wednesday, 3:30pm

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@tpgoebel andreas.volmer@aspect.com

THANK YOU!#

#VOXEOSUMMIT#