Webinar: Enterprise Social Networking to Foster Employee Engagement

Webinar: Enterprise Social Networking to Foster Employee Engagement

November 17, 2011

Welcomes You….

Chris RobinsonChief Information Officer

KPMG Australia

Chris LynchProduct Marketing

tibbr (Moderator)

Marcia ConnerEnterprise Social Analyst

Altimeter

Speakers

Agenda

1. Welcome and Overview

2. KPMG: Enterprise Social Networking to

Improve Engagement & Employee Retention

3. Altimeter Group: Key Market Drivers and

Trends of Enterprise Social Adoption

4. Q&A

© Copyright 2000-2011 TIBCO Software Inc.

Chris RobinsonChief Information Officer, KPMG

Social Business Empowering On-Boarding & Retention


The Story of the Brave Banana


Tremendous Growth

* Additional 100k Staff Over the Next 5 Years

Retention Realities

* 1 in 5 Staff Leave Each Year


Death by organisational hierarchy

Source: http://www.coolinfographics.com/blog/2011/6/30/humor-corporate-organizational-charts.html

Death by Organisational Hierarchy

http://www.coolinfographics.com/blog/2011/6/30/humor-corporate-organizational-charts.html


Key points sourced from: “The Forrester Wave™: Enterprise Social Platforms, Q3 2011”

Capturing & reusing knowledge

Creating human connections across disparate organisations

Connectivity through socially enriched, people centric technology - workforce demands

Knowledge & Connectivity = Productivity

© Copyright 2000-2011 TIBCO Software Inc.Photo sourced from http://timeforabucketlist.blogspot.com/2011/04/h-hoarding.html

http://timeforabucketlist.blogspot.com/2011/04/h-hoarding.html



Unify peopleBuilding diverse

networks

Encourage ‘Mavenism’

Cultivate T-shaped

management

Building a Collaborative Culture


Onboarding& Retention

virtual buddies

diverse connections

access tacit knowledge

ask a question

peer learning

share an idea

self le

arn

ing

give an answer

feel c

on

necte

d

locate expertise

share your views

pull what’s relevant to you

follo

w p

eop

le

get in

trod

uced

follo

w k

now

led

ge

contribute from the start

be re

cog

nis

ed

day one productivity

who’s who

seen & heard

rapid mass collaboration

relevant resourcesavoid reinventing the wheel

sh

are

my e

xp

ertis

e

red

uced

du

plic

atio

n

relia

ble

tech

nolo

gy

resource availability

rich insights

collective participation


Senior Manager:“Things feel more informal. I feel like I am wearing my jeans to work. It’s great”

Adviser:“I have connected with Partners, who I’d never typically talk to offline. ”

Partner: “Wherever I am, I can still take part in the conversation. It goes beyond the boardroom.”

Senior Analyst:“I posted a question and got an answer the same day from across the globe. It’s helped me to deliver a better result to my client”

New starter:“Since starting at KPMG a month ago, I’ve been able to keep in touch with other new starters. I feel more connected”

Stories so far…


Foster Better & Stronger Employee Engagement with Enterprise Social Networking

TIBCO SoftwareNovember 17, 2011

Marcia ConnerAltimeter Group Fellow@[email protected]


• or remote

With social technology alone is no longer lonely.

Or remote.

CC Oleg Ski http://www.flickr.com/photos/sklyanchuk/4474773366/

© Copyright 2000-2011 TIBCO Software Inc.CC Evan Leeson http://www.flickr.com/photos/ecstaticist/1340787730/

91% of adults online in

US (129 million people) access social media in a typical month.

Most access it during work hours, increasingly for doing work.

$300 Billion lost in productivity by people not being engaged at work.

2 or 3 employees work around you to meet their needs.

1 in 7 change efforts failbecause personal change isn’t

addressed with the people it affects.

9 in 10 adultstrust recommendations from personal friends and virtual strangers over any

other source


In a connected world, moments of isolation seem out of focus.

CC Thomas Hawk http://www.flickr.com/photos/thomashawk/6214329968/


18-30

31-45

> 45

“I expect to use the same type of networking tools with my

business colleagues as I

do with my friends and

family.”

47%

37%

31%

Source: AIIMCC Sanfranannie http://www.flickr.com/photos/sanfranannie/


21

What are organizations trying to accomplish from Enterprise 2.0? Source: AIIM


MillennialsGen X

Boomers

What are organizations trying to accomplish from Enterprise 2.0? Source: AIIM


With social technology you sail farther than before.

Cross the ocean as easily as the hallway.

CC José María Mateos http://www.flickr.com/photos/rinzewind/578113641/


1 in 2 business leaders say they don’t

have access to the information they need to

do their jobs. 1 in 3 business leaders frequently make decisions based on information

they don’t trust, or don’t have.

#SAPEDU

CC Thomas Hawk http://www.flickr.com/photos/thomashawk/6297262568/

78% of HR leaders think their organizations are ineffective at fostering

collaboration and social networking.


Many eyes make light work. Less costly work, too.

CC Weng http://www.flickr.com/photos/w3ngie/3813793549/


Targeted Relevance. Who has the information I need to

make more informed decisions?

Filter and Focus. What key priorities need to surface?

Real time context. What are people saying & doing?

Emergent structure. Who are people relying upon?

Discovery. Who’s building relationships beyond team

boundaries?

Spark. What nascent ideas have burst & are taking off?

CC Thomas Hawk http://www.flickr.com/photos/thomashawk/65260985/sizes/z/in/photostream/


Companies with highly-engaged employees have 26% higher revenue per employee.

Financial standouts are 57% more likely than underperformers to use collaborative and social tools to enable global teams to work.

CC Slowtron http://www.flickr.com/photos/fuckr/91530309

2% increase in customer retention has the same effect on profits as cutting costs by 10%.

All source data available on marciaconner.com/blog/


Thank you!

Marcia Conner

[email protected]

m

http://marciaconner.com

@marciamarcia

Questions? Feedback?

Thank you for joining us.

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Webinar: Enterprise Social Networking to Foster Employee Engagement