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All website owners should have a plan for getting their site back online in case of an emergency. To develop an effective emergency plan, you must first understand what services are required to ensure that your website works properly. The resource provided can be used as a template for reviewing your website service providers. For each area of service there is a check box to indicate if this service or product is “mission critical”. By mission critical, I mean that without the service or product your website is useless. This is step 1 in developing a plan. For each area of service, you will want to note the vendor or person providing (supporting) the service or product. This will be helpful later as you assess your level of vulnerability and as you develop a backup plan for each.
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3900 Westerre Parkway, Suite 300Richmond, VA 23233866.563.4797www.websmithgroup.com
Your Website
Mission Critical?
Domain Name
• Registration & Renewal• DNS Service
Website Hosting
Mission Critical?
• Web Hosting Service• Email Hosting Service
Website Front-End
Mission Critical?
What the visitor seeswhen they access the site(html files, php, asp etc.)
Website Back-End
Mission Critical?
Supports the front end:• Databases• Include files, scripts,libraries, etc.
eCommerce
Mission Critical?
• Bank/Merchant account• Payment Gateway• Shopping Cart etc.
3rd Party Apps
Mission Critical?
Other 3rd party apps orplugins used to enhancethe site functionality.
Mission Critical?
Communication
• Email Hosting Service• VOIP Service• Live Chat etc.
Use this diagram to identify the vendorsresponsible for providing the service and toidentify the areas that are mission critical (i.e. yourwebsite is useless without these areas functioningproperly)
Step 1: Website Emergency Planning