What and why of process improvement standards

What and why of process excellence models

Adaptive Processes Consulting

Experience World Class Processes!

www.AdaptiveProcesses.com

An ISO 9001:2008 Certified Company

(c) Adaptive Processes 1Experience World Class Processes!

http://www.adaptiveprocesses.com/

Every morning…

Every day morning, when a deer wakes up, it knows it must run faster than the fastest lion or it will be killed.

Every morning, a lion wakes up, it knows that it must outrun the slowest deer or it will starve to death.

It doesn't matter whether you are a lion or a deer;

When the sun comes up, you'd better be running.

2(c) Adaptive Processes Experience World Class Processes!

Experience World Class Processes! 3

Quotable quotes…..• Learning is not compulsory. Neither is

survival .- Edward Deming

• I do not know much about Quality, but I am

sure of one thing, if Quality is good,

Customers come back, else products come

back. – Margaret Thatcher

• Quality is never an accident: it is always the

result of high intention, sincere effort,

intelligent direction and skillful execution. It

represents the wise choice of many

alternatives. -William A Foster

• Losing market share, losing confidence of

customers, or going out of business are not

punishments of God – they are usually the

results of an inability to change and

improve the way things get done.

(c) Adaptive Processes


Business Scenario

Competitive than ever before

Innovations at break neck speed

Demand for high Quality personnel increasing day by day

Shorter time to market

Success lies in being an “And” company rather than “Or” company


Imperatives for Business

Success

Consistently meet customer requirements

Improve productivity

Be innovative

Business

Success

5

Be aware and alert

Adhere to security

standards and

policies

Protect business

Experience World Class Processes!(c) Adaptive Processes

6

4 Pillars of business


People

Partners

Technology

Process

What and why of processes?

• Series of activities done in a coordinated manner to

achieve desired results

Deliver quality

consistently

Improve productivity

Reduce risks of project/ process failure

7Experience World Class Processes!(c) Adaptive Processes

Why focus on systems?

Ensure better, quicker

output

Assure work will be

completed in time with

desired quality and

estimated cost / within

budget

Reduce rework and

improve productivity

Increase organizational

knowledge base

Reduce person

dependencies

Reduce variance

Work smarter than work


Demystifying processes Processes are rigid

Correct process design will ensure

good fit to our projects

It’s an overhead

It is an insurance against project

tragedies!

Processes slow down work

The fastest way to reach destination

may not be the safest one!

Processes stifle creativity

Continuous improvement is one key

requirement for most models!

It adds documentation

Processes can be simple yet effective

with minimal documentation


Underlying premise of process

improvement

10

“Quality of a product or service is

largely determined by the quality of the

process that is used to develop and

maintain it.”


Do

Act

Plan

Check

Modern systems thinking

Prevention is better than cure

Quality is built in, not

inspected in

Systems view – 80% of your

problems are because of the

system, not people

Plan – Do – Check – Act

Principle for continual

improvement


Standards and standards…..


27001 20000

1400118001

PCMM

Changing over time

• ISO 9001 – 1994, 2000, 2008

• BS 15000 - ISO 20000 – 2005, 2011

• CMM to CMMI – v1.0, 1.1, 1.2, now

1.3

• BS 7799 – ISO 17799 – ISO 27001

• ITIL – V2 then V3


Standards are order of the day

• Competitive advantage in market

place

• Streamline their processes to

achieve better Quality and

Productivity

• Customer requirements

• Legal requirements

• Address attrition issues

• Each standard brings in specific

focus area for improvement


Challenges

15

So many

audits?

People

recruited seem

to have lesser

experience day

by day

So many

standards!!!

They are

changing

Our systems

are changing

slower than

our business

needs

How can we

continually

improve our

delivery

capability?

So little time?


Challenges faced by

organizations

Too many requirementsMore than 2000 requirements

80+ processes

50 + policies

60+ data requirements

20+ trainings

Numerous audits and assessments

for projects.

Large effort needed in upkeep

of the management system


Challenges faced by

organizations

Confusion of terminology “Document Control” in ISO 9001 becomes

“Configuration Management” in CMMI,

“Corrective and Preventive Actions” in

ISO 9001 becomes ‘Causal Analysis and

Resolution” in CMMI.

Service continuity vs. Business Continuity

Projects face ever increasing

demands on schedule, quality,

productivity, staffing and attrition


Causes behind the challenges

Many organizations think that

the framework is their system

Available frameworks are

inputs to organization’s system

development – they themselves

should not be used the

organization’s system

Many disconnected initiatives

Each model implementation is

a separate initiative

Difficulty in integrating multiple

models /standards into one

improvement program


Causes behind the challenges

Viewing organizational

processes from standard’s

perspective 23 Processes for 23 Process Areas of

CMMI

Change management process – one

for CMMI and one for ISO 27001

Lack of comprehensive

integrated data management

system

Excessive emphasis on

documenting and assessing

processes

Bookish view of process

implementation19Experience World Class Processes!(c) Adaptive Processes

Adaptive’s system development

approach

Experience World Class Processes! 20(c) Adaptive Processes

Clients Existing System

Clients Project Management Experiences

Clients QMS

Adaptive experiences

Adaptive’s system development

approach

The system shall be as simple as

possible

System shall be designed in

layered architecture

Maximum possible re-use of

existing documentation and

practices

Usage of terms as practiced in the

organization

Systems shall be made role-

specific


Adaptive – World’s leading multi-

model implementation partner

First company in the world to develop a management

system and management system deployment system

(GRCPerfect) catering to needs of following standards

ISO 9001

CMMI

ISO 27001

Balanced Score Card

PCMM

BS 25999

HIPAA

Agile (In progress)

ISO 20000 and ITIL (In progress)




10 Multiple multi-model implementation experience

Client Models Implemented

Infinite Computers ISO 9001, ISO 27001, CMMI, Agile

Accel Frontline ISO 27001 and ISO 20000 certification

Cross-domain ISO 27001, BCMS and HIPAA

Clutch Group ISO 9001 and ISO 27001 certification

Ness Technologies ISO 9001, ISO 27001, Agile

Ascendum CMMI and ISO 9001

MACH ITIL, ISO 9001, Six Sigma

Virtual Logic ISO 9001 and ISO 27001

Proteans ISO 9001 and ISO 27001


Practical approach to solve a

business need - All our senior

consultants come with

significant software development

experience

Adaptive has is a software

development unit of its own.

Integrated Quality, Security, HR

Management System

eLearnings on ISO, CMMI, IIBA

frameworks




Introduction to Popular IT

Standards / Frameworks / Best

Practices


What and Why of ISO 9001



ISO 9001 Standard

• World’s most widely adopted

standard

• Specifies requirements for a

quality management system

• Organization that need to

demonstrate its ability to

consistently provide product that

meets customer and applicable

regulatory requirements



Purpose and Applicability of ISO

9001

• Aims to enhance customer

satisfaction through effective

application of the system,

including processes for continual

improvement of the system and the

assurance of conformity to

customer and applicable

regulatory requirements.

• All requirements of the standard

are generic and are intended to be

applicable to all organizations,

regardless of type, size, product or

service provided.



ISO 9001 process approachContinual Improvement of the Quality

Management System

Resource

Management

Measurement,

Analysis,

Improvement

Cu

sto

mer R

eq

uire

me

nts

Management

Responsibility

Product

Realization Product

Inputs

Outputs

Cu

sto

mer S

atis

factio

n


Benefits and limitations of ISO

9001

• Benefits

– World wide acceptance

– Moderate implementation difficulty

– Moderate cost of assessment – Approx. 4K

USD

– Moderate cost – Approx 6K USD

– Annual periodic audits

– Most other ISO frameworks share some

similarity with ISO 9001

– Approx. time frame – 6 to 8 months

• Limitations

– Does not carry significant marketing

muscle as a large # of companies are

already certified

– Quality of external audits are a suspectExperience World Class Processes! 30(c) Adaptive Processes


(c) Adaptive Processes Experience World Class Processes! 31

Organizations are constantly under

threat

Utility Failure Intruder Fire & Smoke

Earth Quake Flood Internet cable cut


Disasters can cripple business

Lightning Heat and Humidity EM Radiation

Loss of transport / Traffic

Jam

Terrorist Attack Pandemic


So the implications are…

• Business continuity and information

security are essential to maintain

competitive edge, cash-flow,

profitability, legal compliance and

commercial image

• It is extremely critical for

organizations to identify, assess and

take preventive / corrective measures

for risks that it faces

• It is legally required to protect

information that customers provide it


ISO 27001

• Specifies requirements for a

Information Security Management

Systems (ISMS)

• Organization that need to

demonstrate its ability to protect

customer data, continue business

under adverse conditions and

meet applicable regulatory

requirements

• World’s most widely adopted

information security standard


ISMS process approach

36

Implement and

operate ISMSMaintain and

Improve ISMS

Establish

ISMS

Monitor and

review the

ISMS

Interested

PartiesInterested

Parties

Information

Security

Requirement

s and

expectations

Managed

information

Security

(c) Adaptive Processes Experience World Class Processes!

Benefits of ISO 27001 are• Protection of information assets

• Better preparedness to face disasters

• Better legal Compliance

• Better utilization of IT assets

• Safer work place

• Aware workforce

• Provides for a market differentiator

• Reduced insurance cost

• Better employer branding


Benefits and Limitations of ISO

27001

• Benefits

– Widely adopted and accepted

– Moderate to high implementation

difficulty

– Low cost of assessment – Approx.

5K USD

– Moderate cost – Approx. 8K USD


– Approx. time frame – 8 to 10 months

• Limitations

– May require investment IT

infrastructure


Key Aspects Of ISO 27001

• Organizational security policy

– To provide management direction and

support for information security

– Helps compliance with legislative &

contractual requirements

• Organizational security infrastructure

– Security steering committee –

representatives from each function

– Approval for any new information

processing facility

– Security with respect to outsourcing

contracts / third party access


Key Aspect of ISO 27001 – Cont.

2

• Asset classification and control– Accountability for assets

– Inventory of assets

– Information classification, handling

• Personnel security– Recruitment

– Non-disclosure

– User training

– Reporting security incidents

– Disciplinary process



3

• Physical and environmental security

– Physical entry controls

– Securing offices, rooms and facilities

– Precautions to be taken while working

in secure areas

– Equipment sitting and protection

– Protecting power, cabling

– Equipment maintenance

– Off-site equipment protection

– Clear desk and screen policy



4

• Communications and operations management– Documented operating

procedures

– Production operational change control

– Incident management procedures

– Separation of development and production environment

– System planning and acceptance

– Capacity planning

– Virus protection and Back-up

– Email security

– Protection of company web-site



5

• Access control – Password policy and

management

– Monitoring system access

– Remote connectivity

– Mobile working

• Systems development and

maintenance – Security requirements

analysis and specification

– Data encryption

– Control of production environment



6• Business continuity

– Identify and evaluate risks

– Develop continuity measures

– Testing, maintaining and re-assessing business continuity plans

• Compliance

– Compliance with legal requirements

– Identification of applicable legislation

– Intellectual property rights

– Safeguarding of organizational records

– Data protection and privacy of personal information


45



46

Business scenario

IT is becoming critical to business operations and and growth

Need for alignment of IT to business

Better accountability of IT investments

Demand for IT personnel increasing day by day

Companies serving IT services need independent assessment of their capabilities


Benefits of ITSM Implementation

• Provides confidence to clients

on organization’s ability to

provide high quality IT

services

• Structured change

management

• Helps in being prepared for

disasters

• Secures companies

information assets

• Better management of

incidents

• Provides for a market

differentiator 47Experience World Class Processes!(c) Adaptive Processes

ISO 20000-1 Processes

48 Experience World Class Processes!(c) Adaptive Processes

Benefits and Limitations of ISO

20000

• Benefits

– Specifically developed for IT Service

management system

– Medium Implementation difficulty

– Moderate cost of assessment –

Approx. 5K USD

– Moderate cost – Approx. 10 K USD


– Large overlap with ISO 27K, ITIL and

ISO 9K

– Approximate is 6 – 8 months.

• Limitations


infrastructure


50

What and Why of ITIL


51

About ITIL


• Framework developed for IT

Service management

• Has been hugely popular

• Very high adoption rate

Benefits of ITIL Implementation

• Provides confidence to clients on

organization’s ability to provide

high quality IT services

• Structured change management

• Helps in being prepared for

disasters

• Secures companies information

assets

• Better management of incidents


differentiator


ITIL Processes


Benefits and Limitations of ITIL

• Benefits

– Extremely popular in ITSM

community

– Specifically developed for IT

Service management system


– Higher cost – Approx. 15 K USD

– Large overlap with ISO 20K and

ISO 27K

– Approximately 6 to 8 months

• Limitations

– No organizational assessment

scheme available


infrastructureExperience World Class Processes! 54(c) Adaptive Processes

55

What and Why of CMMI for

Development


What is a CMM?

• Capability Maturity Model

– A reference model of mature

practices in a specified

discipline, used to assess a

group’s capability to perform

that discipline

• CMMs differ by

– Discipline (software, systems,

acquisition, etc.)

– Structure (staged versus

continuous)

– How Maturity is Defined

(process improvement path)

– How Capability is Defined

(institutionalization)56Experience World Class Processes!(c) Adaptive Processes

Maturity Levels

57

1

2

3

4

5

Process unpredictable,

poorly controlled, and

reactive

Process characterized for projects and is often reactive

Process characterized for the organization and is proactive

Process measuredand controlled

Focus on continuous process improvement

Optimizing

Quantitatively

Managed

Defined

Initial

Managed

Optimizing

Defined


Improvements from CMMI

58

Productivity

(increase)

Time to market

(reduction)

Post-release

defect reports

(reduction)

Savings vs. cost of

software process

improvement

(median) 5:1

Pe

rce

nta

ge

Im

pro

ve

me

nt

Annual Medians

35%

19%

39%

0

5

10

15

20

25

30

35

40


Benefits of CMMI Implementation

• Decreased Costs

– Siemens reduced cost of quality from over 45

% to under 30% over a three-year period.

– TCS saved $4.6 million in SW development

– General Dynamics reduced maintenance staff

costs by 64% while doubling the size of the

organization.

• Improved On-Time Delivery

– GM improved the percent of milestones met

from 50% to 85%.

– Raytheon North Texas improved schedule by

8% with a 50% decrease in variation.

– JPMC reduced average slippage of project

delivery dates by 70-80%.


Source: www.sei.cmu.edu/cmmi/why/benefits/



• Improved Productivity

– IBM Australia improved account

productivity over 20%.

– SAIC Systems doubled its productivity.

– Warner Robins reduced effort to deliver

test programs sets by 25%.

• Improved Quality

– Siemens Information Systems Ltd.

reduced defect density an average of

71% in three technical areas.

– IBM Australia Application Management

Services closed 95% of problems within

the customer-specified time frame.

– Tufts Associated Health Plans

decreased software defects identified in

testing 25%. Experience World Class Processes! 60(c) Adaptive Processes


• Improved Customer Satisfaction

– Lockheed Martin increased their award

fees by 55%.

– Siemens increased their customer

satisfaction index an average of 42% in

three technical areas.

– Northrop Grumman IT received more

than 98% of possible customer award

fees.

• Impressive Return on Investment

– Accenture experienced 5 to 1 ROI for

quality activities.

– Siemens experienced 2 to 1 ROI over 3

years.

– Reuters experienced over 3 to 1 ROI from

reducing post-release defects.Experience World Class Processes! 61(c) Adaptive Processes

Benefits and Limitations of CMMI

for Dev

• Benefits– Specific model developed for

Software development

– Widely accepted

– Carries better recognition than ISO

standards

– Needed for doing business with US

defense and Govt. organizations

• Limitations– Higher implementation difficulty

– Implementation time frame – Approx

10 to 12 months

– High cost – Approx. 12K USD

– High cost of assessment – Approx.

16 to 18K USD

– Assessment once in 3 years


Key Expectations from CMMI


Process Area Data Expectations

Project Planning Schedule

Project Monitoring and Control Executive Dash Board + Reports

Configuration Management CM Plan

Process and Product Quality Audit Management

Measurement and Analysis Schedule, Defect, Risk

Supplier Management Vendor Master & Evaluation

Requirements Management Change Request Management


Key Expectations from CMMI


Process Area CMMI Expectations

Requirements Development Product Backlog, Traceability Matrix

Technical Solution Design documents

Product Integration Integration testing

Verification Review, Test Case Management

Validation Test Case Management

Decision analysis and resolution DAR guidelines and evidences

Integrated Project Mgmt Minutes of Meeting, Action item

Tracking

Risk Management Org Risk Master + Project Risk

Organizational Training Training Planning and Execution

Organizational Process Definition Well defined QMS

Organizational Process Focus SEPG group in place


What and Why of CMMI for

Services


What is a CMMI for Services?

• Newest model from Software

Engineering Institute

• Developed for services

industry

• Very suitable for IT services

organization

• Has integrated good

practices from ITIL, CMMI for

Development, ISO 20000


CMMI for Services


Benefits and Limitations of CMMI

for Services

• Benefits– Specific model developed for Software

services

– Good mix of CMMI for Dev, ISO 20000 and

ITIL

– Carries better recognition than ISO

standards

– Needed for doing business with US

defense and Govt. organizations

• Limitations– New model – not widely adopted as of now

– Higher implementation difficulty

– Implementation time frame – Approx 10 to

12 months

– Higher cost – Approx. 12K USD

– High cost of assessment – Approx. 16 to

18K USD

– Assessment only once in 3 yearsExperience World Class Processes! 68(c) Adaptive Processes

69

What and Why of PMP


70

About PMP


• Project Management Professional

• Framework developed for project

management

• Developed by Project Management

Institute (PMI), USA

• Has been hugely popular


Benefits of PMP Implementation


organization’s ability to provide

high quality project management

capabilities


differentiator


PMP Knowledge Areas


Benefits and Limitations of PMP

• Benefits

– Extremely popular in project

management community

– Specifically developed for project

management


– Approximately 6 to 8 months

• Limitations


scheme available


74

What and Why of BABoK


75

About BABoK


• BABoK – Business Analysis

Body of Knowledge

• Framework developed for

business analysis activity

• Developed by International

Institute of Business Analysis,

Canada

• Getting hugely popular


• Has 7 knowledge areas

• Extensive coverage of business

analysis tools

Benefits of BABoK

Implementation


organization’s ability to carry out

business analysis activities

• Requirements management is the

most crucial phase in a SW

project’s life-cycle

• Structured requirements

management process


differentiator

• Has certification schemes


BABoK Knowledge Areas


Benefits and Limitations of

BABoK

• Benefits

– Extremely popular in BA

community

– Specifically developed for

business analysis activities


– Approximately 3 to 4 months to

implement

• Limitations


scheme available


What and Why of Agile



Experiences with SW

development

• Nearly two-thirds of

projects significantly

overrun their cost

estimates (Lederer 1992)

• 64% of the features

included in products are

rarely or never used

(Standish 2002)

• The average project

exceeds its schedule by

100% (Standish 2001)



• Document driven

• Hand-offs between stove-piped groups

• Manage scope creep, resist new requirements

• Late changes = high cost

• Poor predictability, especially stabilization

Current software development

practices

System Requirements

Analysis

Requirements Analysis

Preliminary Design

Detailed Design

Code and Unit Testing

Integration & Acceptance Testing

Installation and Turnover

Operation and Maintenance

The Waterfall Chart

W.W. Royce, 1970



Basic assumptions in waterfall

model

• Business environment is fairly stable

• Low rate of technological innovation

• Customers will be in a position to elaborate all

requirements up-front

None of the above assumptions are valid any more



• Traditional software development approaches assume that requirements are known and locked prior to design and development– Controlling change is desirable

– Defined or controlled process

• Agile has emerged in environments where this was not

possible or appropriate

– Change is encouraged

– Empirical process

Agile emerges



An umbrella term that describes SW development methodologies that

share some/all of the following characteristics

The Agile Manifesto



Cross-functional teams that include the customer (or their proxy), development, test, and others

Incremental delivery of production quality capabilities at regular intervals

Test-driven development that puts quality first

Automated and unattended build, test, and reporting that runs at least every night

The Agile Way!

New applications

Improved applications

Fixed applications

Retired applications

New applicationrequests

Enhancementrequests

Issues

Defects

Str

ate

gic

Ta

cti

ca

l

Plan, Do, Inspect, Adapt


Scrum


Benefits and Limitations of Agile

• Benefits

– Specific model developed for

Software development

– Widely accepted

– Light-weight processes

– Implementation time-frame –

Approx 6 months

– fee – Approx. 8K USD

• Limitations

– No formal assessment scheme

available

– Scaling up is an issue

– Not designed for on-site – off-

shore development approach


CMMI Agile synergy


Your CMM

processes are heavier

than my agile

processes

CMM is the best

model for an

organizational

process

improvement

Can’t we merge

both CMMI and Agile?

Adaptive can help you define a system which takes

benefits from both CMMI and Agile!


What and Why of Six Sigma



Why do we need improvements?

• Because Customers want

more for less INR, $, RM,

SGD

• Because people who do the

work want more INR, $, RM,

SGD for less work

• Because our competitors

are trying to overtake us

• Because we want to

overtake our competitors



Six Sigma -

A proven improvement methodology

Problem/

Improvement Need

(Y)

X1 X2 X3 X4 X5 X6

Basic Analytical Tools

X1 X4X6

Statistical Tools

X1 X4

Y = F (X); Focus on the Causes; Respond to the Effect



DMAIC - Improving an existing

Process

Define

Measure

Step 1: Scoping the problem

Defining the Problem Statement

Forming the team Charter

Providing focus to the issue

Analyze

Improve

Step2: Identifying causes

Data based Analysis to identify causes

Identifying the key root cause

Developing appropriate solution

Control

Step3: Institutionalizing Solution

Setting up Process Management Plans

Developing Response Mechanisms

Rolling out the solution


Benefits and Limitations of Six

Sigma

• Benefits

– Proven technique for process

improvement

– Can be used a companion

method for CMMI

– Widely accepted


Approx 6 months

– fee – Approx. 4 Lakhs

• Limitations

– No formal assessment scheme

available



What and Why of Balanced Score

Card


Balancing Measures: The

Concept

• Introduced in 1992 by

Kaplan and Norton

• Two key components

– A balanced set of

measures

– Financial and Non-financial

– Lagging and Leading

Measures

– A set of strategically

focused business

perspectives


Balancing Measures: The

Frameworks

• The Balanced Scorecard

• The “Critical Few” Set of

Measures

• Performance Dashboards

• Malcolm Baldrige National

Quality Award Criteria


Benefits and Limitations of BSC

• Benefits

– Widely used goal flow down

technique

– Can be used a companion

method for ISO and CMMI

– Widely accepted


Approx 6 months

– fee – Approx. 6 Lakhs

• Limitations

– No formal assessment

scheme available


About

Adaptive Processes

An ISO 9001:2008 Certified

Company

A NASSCOM Member

About Adaptive Processes

Mission: “To improve governance, risk and

compliance management practices in cost-

effective and timely manner”

More than 100 person-years experience in

quality and information security

ISO 9001:2008 certified from DNV

GRCPerfect – Enterprise Governance, Risk and

Compliance Management system for rapid and

cost effective process implementation

Completed 10 ISO 9001, 5 ISO 27001, 10+ ISMS,

2 CMMI, ISO 20000 initiatives

Served 100+ clients so far

Endorsed education provider for IIBA, Canada

100% key client repeat rate


Adaptive solutions catalogue


CMMI, Agile

ISO 9001, PMBoKISO 27001, ISO 20000, PCI-DSS

Enterprise Risk and Continuity Management (ISO 27001, PCI-DSS, BS25999)

Performance Enhancement (Six Sigma)

Training, Auditing, eLearning

Metrics Based Improvement Process Authoring

Program Management

Office

Process Automation and

Reengineering

Software Engineering

IT Security and

Infrastructure

Management

SQA and Audit Services

GRCPerfect10+ eLearnings

ISO 9001, 27001, Audit..

Adaptive Toolkits

QMS, ISMS, ITSM, BCMS

Supporting Infrastructure


101

GRCPerfect – Enterprise Governance,

Risk and Compliance Solution

• Project Governance - Project Planning and

Tracking including Schedule, Defect, Estimation,

Timesheet, Risk, Issue, Change Requests etc.

• Risk Management as per ISO 27001 and CMMI

• Audit and vendor management

• 40+ mandatory data management modules

required for above frameworks

• Complete process definition for above frameworks

• Data control with complete role based permissions

• Dashboards, Automated Status, Metrics and

various analysis reports generation

• Built on .Net / SQL Server

• Available in SAAS mode

• Server based licensing

• Open code option



Managed compliance services

• Complete ownership and accountability of

compliance activities for QMS, ISMS, ITSM,

BCMS

• Multi-client experience to improve

organization’s processes

• Significantly reduced over all cost– Comprehensive process and compliance

management system

– Zero recruitment or training cost

– Access to Adaptive repository, elearnings

• Current clients who have benefited significantly– Bharti-AXA

– Ness technologies India

– Inatech, a Calsoft company

– JuriMatrix Legal Services

– MACH Teledata

– Empower Research

– V2Soft(c) Adaptive Processes


Adaptive training services• More than 200 person-days of trainings conducted

• Entire spectrum of trainings in quality and

information security management

• Extremely good feedback ratings

Introduction to ISO 9001:2008 Software Engineering Excel for Executive Managers

Introduction to ISO 27001:2005 Good Programming Practices Certified Risk Analyst

Certified ISO 27001 Internal

Auditor

Introduction to Software

Assurance

Introduction to Agile and

Introduction to COBIT Introduction to MS-Project Project Management Basics

Certified ISO 9001 Internal

Auditor

Requirements Management Configuration Management

Introduction to CMMI Introduction to ISO 14000 Certified Agile Practitioner

Certified ISO 9001 Implementer Statistics for Project Managers Certified Scrum Practitioner

Certified ISO 27001 Statistical Process Control Business Continuity Planning

Disaster Recovery

Enterprise Risk Management Software Reviews Software Metrics

Balance Score Card Software Testing Principles Certified Business Analyst



Adaptive eLearnings

• Current eLearnings available for– CMMI

– ISO 9001

– ISO 27001

– Agile and Scrum

– QMS Internal Audit

– ISO 20000

– BS 25999

– Configuration Management

• Web-based eLearning

• Has built in quizzes to test

understanding

• Provided as complementary product

with GRCPerfect

• Customized trainings can be

provided for ISO 9001 / ISO 27001 /

CMMI / Project management, Agile

methodologies



Adaptive implementation

methodology


Experience World Class

Processes!

106

Our esteemed clients….


http://www.metlife.com/Applications/Corporate/WPS/CDA/PageGenerator

http://www.metlife.com/Applications/Corporate/WPS/CDA/PageGenerator

Experience World Class

Processes!

107

Our esteemed clients….



Adaptive advantages -

End to end process services

• Minimum 3 months of time and 50% of cost

savings over traditional methods of process

definition and implementation

• Comprehensive process definition and

implementation system (GRCPerfect)

• and training services in ISO 9001, ISO 27001,

ISO 20000, CMMI, Agile, BS 25999

• eLearning products for continuous learning

• Process sustenance and process assurance

services

• Process improvement using Six Sigma

methodology

• Matured implementation methodology



Client testimonials• I find it very easy to do business with you. Thank you for the

contribution to our system. We have a great and open working

relationship. We really respect your contributions in helping our

organization.

– Puneet Chaddha (Head-Delivery, Ness Technologies)

• Adaptive has been prompt and fast in responding to our

requirement. I am extremely happy with their people competence,

and range of service provided. Adaptive would be my obvious

choice for any of our process needs. I would recommend this team

to my circle.

– Santosh Kumar (Head-Quality, Infinite Computer Solutions)

• I have found Adaptive to be very professional and committed.

Adaptive has a very good and sound grounding in terms of

producing good software applications for Project Management and

for QMS.

– Muktesh Murthy, Head IT Global Delivery at Sigma Aldrich

• Excellent workshop and a faculty with deep knowledge.

– Manoj Nair

• Process Manager - Ma Foi


Finally in a nutshell

Model Name Core focus Market

standing

Improveme

nt Ability

ISO 9001 Quality of delivery Medium Medium

ISO 27001 Information security Very High High

ISO 20000 IT Service delivery Very High High

CMMI – Dev Quality of software delivery Very High High

CMMI-Svc Quality of Services High High

ITIL Quality of delivery High High

Agile Quality of software delivery High High

Six Sigma Improvement of services and

processes

High High

Balanced Score

Card

Establish metrics based

improvement

High High

Finally in a nutshell

The prices mentioned above are indicative to 250 employees at a single location. Rates will be 50% higher for another location or similar increase in size.

Model Name Assessment

Scheme

Available?

Approx. Cost of

consulting

(‘000 USD)

Approx. Cost

of

Assessment

(‘000 USD)

Approx. Time

Frame

(in Months)

ISO 9001 Yes 6 4 6 to 8

ISO 27001 Yes 8 5 8 to 10

ISO 20000 Yes 10 5 6 to 8

CMMI – Dev Yes 12 16-18 10 to 12

CMMI-Svc Yes 12 16-18 10 to 12

ITIL No 15 NA 6 to 8

Agile Yes 8 NA 6 to 8

Six Sigma No 4 NA 6 to 8

Balanced Score

Card

No 6 NA 6 to 8

Thank you for providing us an opportunity to present ourselves

to you.

Hoping for a long mutually rewarding relationship.

Our contact details

Email: [email protected]

Cell: 9742319990

#51, 3rd Cross, Church Street

Koramangala 6th Block Annex, Bangalore – 560095 (India)

www.AdaptiveProcesses.com

Blog: www.AdaptiveProcesses.BlogSpot.com

LinkedIn : http://www.linkedin.com/company/adaptive-processes/

mailto:[email protected]

http://www.adaptiveprocesses.com/

http://www.adaptiveprocesses.blogspot.com/

http://www.linkedin.com/company/adaptive-processes/product?prdId=28269