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YASH Technologies Oracle E Business Suite AMS Services Overview
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YASH Technologies
Flexible. Agile. Customer-Centric.
Mid Size Organization
Quick to respond to customer’s changing business climates
Same Vision of Success – Flexibility
Realignment and innovation based on customer’s priorities
Customer Centric Partnership Model
Delivering the right solution to achieve the maximum business results
Founded in 19963500 Employees
27 offices worldwide Global headquarters in East Moline, IL USA
on 5 continents
Extended industry expertise in Manufacturing, Chemical, Professional Services and High-tech
Over 300 Mid-market and
Large enterprise customers globally
Quick Facts
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Oracle Practice CoE
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E-Business Suite Offerings
Human Capital Management
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Oracle Applications Management Services
Oracle AMS solutions are focused your needs to move beyond cost-
cutting alone to continuous innovation that drives greater value for your
Oracle investments.
AMS delivers continuous business improvements throughout the entire
application lifecycle. By leveraging innovative offerings, tools,
methodologies and experienced Oracle talent, Core streamlines your
application management processes for maximum efficiency and
control.
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Oracle Applications Management Services
Our Application Managed Services offers reliable, cost-effective solutions delivering what CIO's and IT managers value most:
Improved operating efficiency Guaranteed uptime and availability
Reduced costs and improved qualityThe peace of mind that comes from knowing your systems are safe and secure
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Oracle Applications Management Services
Our Oracle Practice offers ERP Application Management Services, which delivers flexible and scalable engagement models to suit the unique needs of the customer. Based on the client maturity, requirement and technology landscape we can offer one or a combination of the below:
24X7 Helpdesk/Run and Build Support
SLA driven Managed Services
ITIL-based support processes and mature transition methodology: To deliver standard and customized support models to meet specific customer needs, minimize any business disruptions and deliver cost efficiencies in supporting the Business Applications Landscapes.
We offer innovative models for enhancements and custom developments, which allow better control over discretionary project costs. These include:
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Global Delivery Model
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Oracle EBS Upgrade
A standard upgrade project can be divided into the following six major phases:
Performing the technical upgrade 04.
Evaluating the upgrade 02.
Planning the upgrade project 03.
Process review and design 01.
Performing the functional testing 05.
Facilitating end-user learning and adoption 06.
Cutover to production 07.
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Oracle E-Business Suite Support Services
We provide post implementation support services. All the calls prioritize with an
effective call level system. We cater service request in following three levels:
Staff members can either resolve or assign a large number of issues per day, providing the quick first response that is critical for users to feel that their concerns are being addressed
Level 1
Staff members can focus on their areas of expertise while Level 1 staff avoids spending time working on problems they're unlikely to solve.
Level 2
Core Product related issues identified at Level 2 are registered and tracked at this level.
Level 3
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Oracle E-Business Suite Support Services
We Provides the break-fix support of the Oracle Applications environment.
Activities include :
Log SRs and working with Oracle Support to resolve application related issues.
Comprehensive testing, troubleshooting and resolving issues with application extensions, including custom interfaces and processes.
Work with business unit, sector, and other team members on detail-level analysis; aiding in problem-solving and application extensions.
Utilize appropriate tools for tracking and reporting of defects or any other call ticket management system to record and track call tickets for all break/fix issues and work requests.
Report and analyze call ticket statistics in support of process improvement, SLAs, and reporting of individual and team metrics. This information is analyzed to understand the cause of call tickets and improve the processes and support methodology.
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Oracle Application Hosting Services
As a Hosting Partner, we offer following hosting and support services :
We offer technology management, functional and development application support, and 24x7x365 monitoring for any and all of your needs.
We offer flexible and scalable options for hosting which meet today's needs.
• Near-shore/ Onshore hosting and offshore support• Near-shore / Onshore hosting and Onshore/offshore support• Offshore hosting and offshore support
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Oracle Database Support
Oracle DBA Services:
Our Oracle certified database administrator team is especially trained in providing Remote DBA services. We understand client database
architecture and are adept at various monitoring tools and backup software. We take care of Databases in all the phases – from Installation
and designing, monitoring and load balancing, to failover and disaster recovery.
Our DBA tasks include:
Database monitoring
Performance tuning
Disaster recovery and backup
Database upgrade
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Oracle Database Support
Oracle Apps DBA services
Our experience and technical competency have given us an edge to provide implementation and live production support services in Oracle E-
Business Suite through our Oracle Apps DBAs. Our certified DBAs understand the distinction of Oracle Application’s complex architecture –
multiple tiers, databases and client components.
Our Apps DBA tasks include:
Oracle Apps Installation
Oracle Apps Implementation Support
Oracle Apps Maintenance
Oracle Apps Performance Tuning
Oracle Apps System Administration
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Oracle Application Health-check - Audit
The Oracle Application Health-check enables you to assess the value you are getting from your ERP solutions. The health-check addresses issues facing most organizations today such as:
Improve the value and return on investment (ROI) from the existing Oracle environment
Decrease total cost of ownership (TCO) Quicker access to accurate management information Multiple, overlapping IT improvement initiatives Manage significant changes such as mergers, acquisitions
and divestments Decrease IT spend in Oracle space Lack of integration between ERP and other systems Multiple instances, platforms, and technologies, resulting in excessive
complexity/cost Real-time data exchanges with customers and business partners Misalignment between business executive priorities and the enterprise
architecture’s ability to deliver
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User and Technology Trainings
Oracle Applications End user Training Oracle Applications Functional Trainings in domains like Finance, Supply Chain Management, Human Capital Management on R12 and
Fusion release Oracle Applications Technical Trainings
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Industry Focus
Services
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The YASH Advantage
Dedicated Oracle Center of Excellence with certified consultants
Anytime support with flexible onsite, offshore, or combination delivery models
Full portfolio of Oracle services to create customer-centric solutions
Mitigate risk with single point accountability and secure communications
Propriety methodologies, based on Best Practices, dramatically speeds realization of tangible benefits
Ability to provide cost-effective application management services
Global partnership with Oracle provides synergy with best-of-breed solutions
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Thank You!Email: [email protected]: www.yash.com
© YASH Technologies, 1996-2015. All rights reserved.
The information in this document is based on certain assumptions and as such is subject to change. No part of this document may be reproduced, stored or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of YASH Technologies Inc. This document makes reference to trademarks that may be owned by others. The use of such trademarks herein is not as assertion of ownership of such trademarks by YASH and is not intended to represent or imply the existence of an association between YASH and the lawful owners of such trademarks.
