Australian Services Innovation Case Study

The transformation of Australia PostThe transformation of Australia PostThe transformation of Australia PostThe transformation of Australia Post’’’’s s s s

parcel services to support the rise of parcel services to support the rise of parcel services to support the rise of parcel services to support the rise of

eCommerce in Australia eCommerce in Australia eCommerce in Australia eCommerce in Australia

Richard UmbersRichard UmbersRichard UmbersRichard Umbers

Executive General Manager

Parcel & Express Services

Australia Post

AusInnovate Conference

Tuesday 22 May 2012

Our traditional business

2

3

of Australia Post’s parcel volume

is generated by an eCommerce

transaction.

The industrial revolution profoundly changed our way of life

4

Endless possibilities

5

eCommerce is experiencing sustained growth

9.611.0

12.013.6

15.317.2

19.421.7

2008 2009 2010 2011 2012 2013 2014 2015

2008-11

CAGR: 12.3%

2011-15

CAGR: 12.5%

Source: PwC FS Research 2011, Forrester Research 2010, APCA6

Australian eCommerce spend ($b)

A new type of customer

7

8

eCommerce is transforming our business

Australia Post Digital Mailbox

Australia Post Digital Mailbox

Our future looks bright

11