Paul Gardner Bougaard - The annual RDO report

Annual Conference 2015

TATOC Annual Conference 2015 – Time For Change

Paul Gardner Bougaard – RDO Chief Executive RDO Update

Key achievements 2014• Review of the 2nd pan European Timeshare Directive: responding to

consultations, providing data & statistics, hosting workshops• Claims working group established to examine the activities of non-

regulated companies that exploit consumers• Complaints filed about Google ads• Meetings to be held with the MOJ, Banks & Financial

Ombudsman Service



Key achievements 2014• RDO Board signed off new Exit Strategy November 2014• RDO Enforcement & the Timeshare Task Force (backed by

TATOC & RDO) working to have fraudulent/deceptive companies investigated by the authorities & closed down• Complaints from consumers addressed & in some cases,

refunds provided



Key achievements 2014• 1st joint RDO- TATOC seminar held March 2014

• Over 100 attendees• Positive feedback from delegates

• Successful RDO5 conference took place in London• Press event held in Tenerife, highlighting benefits of timeshare

in the Canary Islands



Main Challenges• Some European countries still in recession, impacting on the

industry• Products need to be adapted to target a younger demographic• Increasing numbers of claims companies targeting owners & the

industry• Continued focus by media & legislators on long-term perpetuity

contracts & the perceived lack of exit routes for legacy owners



2015 Priorities• Timeshare Directive review process to continue• CMA report recommending consideration of a legal right to

exit to be reviewed by the UK government:• RDO will continue to focus on tightening up on its Code

of Conduct in terms of surrenders• New RDO policies adopted to be promoted to

legislators & the media, demonstrating our commitment to looking after owners



2015 Priorities• Continue developing the relationship with TATOC• Pursue the major fraudsters, resulting in prosecutions• Launch a sales accreditation scheme• Conduct a KPI analysis of our members• Ensure the industry’s properly represented at the German

parliament (the Bundestag)



2015 Priorities• Hold a seminar in Tenerife to educate the hotel sector about the

timeshare industry• Launch an integrated social, digital & media campaign to

promote the positives of timeshare holidays and get not only the industry but also owners actively engaged in it

Travel

Paul Gardner Bougaard - The annual RDO report