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HOST GUIDE
H o m e s t a y s . A n d M o r e .
STAYZILLA.COM
Register with your
Local Government Authorities
Official Homestay Partners for
CONTENT
Post Listing Checklist
Photography Guide
Receiving Bookings
Monthly Occupancy & Income
Pricing, Review & Occupancy Relation
Maximising Visibility
Booking Management
a) Pre Arrival Communication Tips
b) Housekeeping Tips
c) House Rules
WOW Experience
a) Welcoming Guest
b) Engagement & Delight
Guest Departure
Responsible Hosting
Keeping Records
a) Pre Departure
b) Post Departure
01
02
03
05
07
09
10
14
17
18
19
Hosting vs Rentals 08
STAYZILLA.COM
Post Listing ChecklistThings to watch
1
QUALITY
L I V E
HOMESTAYProfile Photo
UpdatedInventory
RateUpdation
PropertyLocation
House Rules
Inform Neighbourhood
Landmark
STAYZILLA.COM
Photography Review Guide
2
Importance of Photos1. Impact on Bookings
Super photos have a direct impact on your bookings. The better your property looks, the better your chances to get bookings
2. Impact on Property views
Super photos lead to more clicks on your listing and more property views,by many more future Guest
What kind of photos
Photo Quality
Remember to shoot your photos when the light is just rightWell lit
Good size and resolutionMake sure you upload high resolution photos of size 1 to 5 MB
Your make or break factor for views
Exterior Bedroom Washroom
Host Family Kitchen Living Room
STAYZILLA.COM
Receive BookingsStart Low, Make More Money
9̀00 per nightGuest House
1̀200 per night 1̀500 per night
Ideal Start off price for your room toConvert Views to Bookings
3(cont’d)
Average price per night 1̀200
Service Apartment Hotel
6̀00per night
NON METROS
STAYZILLA.COM
Receive BookingsStart Low, Make More Money
5̀000 per night4 star Hotel
6̀000 per night
4(cont’d)
Average price per night 5̀000
Resort
1̀500per night
4̀000 per nightService Apartment
Ideal Start off price for your room toConvert Views to Bookings
METROS
STAYZILLA.COM
600Season
Similar Hotel Room
Homestay Room
Predicted Occupancy(Monthly)
Predicted Income
(Monthly)
With a Price Range of
Monthly Occupancy & Income
per night
Normal
Normal
Normal
10%
5%
30%
Normal Pricing
Stayzilla Suggested Pricing
Normal
Peak
Low
50%
50%
65%
Season Similar Hotel Room
Homestay Room
Predicted Occupancy(Monthly)
Predicted Income
(Monthly)
4500
9000 1000
1500
1750
1500
1500
1500
1000
1500
2500
600
800
1333
9000
12000
26000
2625
NON METROS
5STAYZILLA.COM
TIPS: Daily Low pricing ensures more monthly income.
6
Normal
Normal 10%
5%
TIPS: Daily Low pricing ensures more monthly income.
Monthly Occupancy & Income
2500
2500
Normal 2500 30%1800 16200
7500
4500
2500
3000
Low 1700 1020 50% 15300
Peak 65%24004500 46800
METROS
Normal 50%15002500 22500
SeasonSimilar
Hotel RoomHomestay
Room
Predicted Occupancy(Monthly)
Normal Pricing
Stayzilla Suggested Pricing
Season Similar Hotel Room
Homestay Room
Predicted Occupancy(Monthly)
Predicted Income
(Monthly)
Predicted Income
(Monthly)
STAYZILLA.COM
1500With a Price Range of
per night
Important Factors for Demands
Pricing, Review & Occupancy Relation
Q1 (0-3 months)
Q2 (4-6 months)
Q3 (7-9 months)
Q4 (10-12 months)
No of Reviews 0 ~2 ~6 ~10
Your Homestay Price
1200 1200 1200 1600
PredictedOccupancy 25% 50% 65% 50%
Predicted Monthly Income
9000 18000 23400 24000
Low Pricing Leads to Better occupancy
More occupancy,More customers
More Customers,More reviews,Better occupancy
Instead of daily income focus on monthly
income.
7STAYZILLA.COM
8
Landlord Host
Monthly Earning Fixed RentalRooms x Ideal Price X Nights
Occupancy 30 nights 10 nights only
No of Rooms 2 2
2 x 600 x 10
Potentially 50% more monthly income
`12,000/-
Increase your montly income from same house
No Agreement, No Bondage, Host when you want
Huge Upside - Earn more during peak season
As Homestay
Monetary benefits of being a Host than a Landlord
Hosting vs Rentals
`8,000/-As Rental
STAYZILLA.COM
Confirm Booking Positive Review
Host App
Maximising Visibility
Quality Images Notifications Ready
9
Download
Tips to attract more Guests
HOST
STAYZILLA.COM
Bookings ManagementReceiving Notifications & Booking Acceptance
Guest Books
Notification Received
HostConfirmYes No
Press ConfirmButton
Press Reject Button
Bookingconfirmed
Bookingnot confirmed
10
RepeatedGuests
STAYZILLA.COM
Pre-Arrival Communication TipsCommunicate with your Guest post booking confirmation
Chat with your Guest
Provide Property Location
Share Local Transportation Info
Ask Special Requests
Share Alternate Contact Number
Confirm Time of Arrival
11STAYZILLA.COM
Housekeeping Tips
Ensure clean Washroom
Room Freshner & Mosquito Repellent
Spare Key for the Guest use
Clean and fresh Bed Linen
Provide – Towels, Toiletries, Slippers, First Aid kit, Drinking water, etc
Have Door Mats
Place Garbage Bins in Bedroom and Bathroom
Inform neighbourhood / security office on Guest arrival
Ensure property is clean and tidy
12STAYZILLA.COM
House rules
13
Garbage disposal
Smoking & Alcohol consumption
Outside food consumption on property
Entry & Exit timings to the premises
Handling pets
Guest parking area
STAYZILLA.COM
What to do upon a Guest’s arrivalWOW Experience
Ensure someone is present to welcome Guest
Offer Water/ Tea / Coffee / Beverages on Guest arrival
Provide Guest an orientation of the house and other access areas
Inform Guest on the domestic help’s hours
Familiarization with electrical switches and remotes
Provide Wifi login details (if available)
Inform on any mobile network issues & charging points in the property
14STAYZILLA.COM
What to do upon a Guest’s arrivalWOW Experience
15
Ask Guest for their food preference
Ask Guest to join meals at your convinience
Be transparent on any extra charges like meals, laundry, pick-up & drop, etc
Check Guest’s preference on room cleaning
Inform Guest on your availability at the property
Keep the Guest informed on the house & the residential premise’s safety rules
Demonstrate door locks to the Guest
Provide reading materials (e.g. newspaper, books,magazines, etc)
STAYZILLA.COM
Engagement & Delight
16
Engage guest byoffering breakfast
Offer Guest a ride to town if possible
Connect informallyon Guest’s
Interest
Info on local transportation and
traffic hours
Provide hyper local info – places to visit,
popular eatouts, events
WOW Experience
STAYZILLA.COM
Managing Guest Departure
17
Prior confirmation on check-out time
Breakfast preference on the departure day
Encourage Guest to review on Stayzilla
Ensure someone is present during check-out
Collect shared items from Guest eg. Keys, Chargers, etc
Check for any guest items, if left behind
STAYZILLA.COM
Responsible Hosting
1018
Reduce NoiseSave Water
Do not pluck Leave
s
Save Power
Avoid PlasticLimit Washing
Save Paper
Being Eco Friendly Host and Guest
STAYZILLA.COM
1019
Keeping Records
Maintain a Guest Record Register
Collect ID / Address Proof
Submit Guest records regularly to the local authorities
For International Guests, do not forget to submit Form C to the local police station
Form C
Maintain Bookings and Guest Details
STAYZILLA.COM
1020
Customer Feedback Form
Tell us about the property
Excellent Very Good Good Poor Very Poor
Tell us about Stayzilla booking experience
Excellent Very Good Good Poor Very Poor
Your Comments
Property Name
Customer Name
Email ID
Stayzilla Hid :H o m e s t a y s . A n d M o r e .
Inasra Technologies Private Limited#1090/A, 18th Cross, 14th Main, HSR Layout, 3rd Sector, Bangalore - 560102
Offices: Gurgaon | Bangalore | Chennai | Mumbai | Kolkata
www.stayzilla.com
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