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Presentations & Public Speaking
Performance Improvement Examples (PIEs)
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IT Trends & Service Management
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Partnerships for Innovation: Building Innovation Capacity
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Contemplation about my own experience with a Massive Open Online Course
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World University and School
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MyT-Me How T-Shaped Am I?
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Interactional Expertise vs T-shape
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Musings on Metrics for Service Systems
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Service Excellence ISSIP Innovation SIG
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Service Science Programs at the University Politehnica of Bucharest
Presentations & Public Speaking
Mondragon Team Academy. Brief Introduction
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Towards An Improvement Community Platform for Service Innovation
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Using Bill of Services(BOS)
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Proposed Guidelines for Evaluating a Service Science Master’s Program
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Service Research in Luxembourg: a focus on Service System Governance and Enterprise Architecture
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Smarter Cities
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DebateGraph – Collaborative Wisdom in Action
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The Leading Authority on Innovation Management. A Framework to manage Innovation
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Engaging Gen-Y Customers: The Fusion of Innovation and Technology
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On Service Systems: a Systems Approach
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DATA-DRIVEN INNOVATIONS IN HEALTHCARE SERVICES
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