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Learn more about industry trends and how to maximize your use of AppFolio Property Manager so you use all of the features that help you save time and make more money.
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Anaheim, CA JT Schmid’s Restaurant & Brewery October 16, 2013 - 11:45 AM
Agenda
Your Feedback
Payment Solutions and Other Services
Hidden Features
Coming Soon!
Have Some Lunch and Meet Some Friends
Your Feedback is Key!
Posts in the User Forum = 6,000+
Feature Requests = 5,500
Usability Tests & Validation Calls = 600+
Customer Centric Development Process
User FeedbackMarket TrendsInnovation
Validate
Iterate
Build
OFXSupportBankReconcilliation
ExpandedTenantPortal
RentAppMandatoryCCFees
Update2AR_AgingDetailReportGPR_AccrualReporting
MultiFactorAuthenticationNew”What’sNew”
UpdatedOwnerPortal
TenantLiabilityInsuranceWebsitePlus
TenantStatementsPortfolios
R.U.B.S.
DirectConnectAndroidApp
ChangeOwner
TenantPortalMaintenanceRqst.
TransferTenantAttachmentsonOwnerPacket
WideAPMLayout
Thank You!
Borba Investment Realty
Merriwood Management
MOST NUMBER OF FEATURE REQUESTS SUBMITTED BY:
Everyone with their hand upMOST FORUM POSTS MADE BY:
Rent Week
Largest Opportunity
Check68%
ACH15%
Credit Card2%
Cash or Money Order15%
Industry Stats: % of Payments by Type
70% of Americans who used Internet in Q2 made an online purchase (Wall St. Journal)88% of Americans made a purchase online in past 12 months80% of shoppers are 33-44 yrs old. (BuySight)
How many checks has Brian written in his life?
The Old Days
The Bank
Cost Of Handling A Paper Check
But…What about a check scanner?!
The Story
The 90’s called… they want their scanner back
AppFolio E-Check
Always Free!
% of Payments by Type
Check; 53%
ACH; 35%
Cash /Money Order, 12%
Check
68%
ACH15%
Credit
Card2%
Cash/Mon
ey Order15%
Industry Stats AppFolio
Check; 53%
ACH; 35%
Cash /Money Order, 12%
Check 26%
AppFo-lio On-
line60%
Cash/Money Order12%
Credit Cards – Now Available!
Credit Cards – Coming Soon
Check 26%
AppFo-lio On-
line62%
Cash/Money Order12%
APPFOLIO CUS-
TOMERS
How much more rent can you automate?
Check
68%
ACH15%
Credit
Card2%
Cash/Mon
ey Order15%
INDUSTRY NORM
24% of US Families don’t have a bank account
How can we solve this?
No NSFs!
Coverage
Check 26%
AppFolio On-line62%
Cash/Money Order12%
Checks; 26%
AppFolio
Online
74%
Automate Cash Payments
Start influencing the adoption now!
AppFolio Payments Platform
Credit Card
ACH
ElectronicCash Payment
This could be your rent week…..
Value Added Services
Our reports are…Built In no separate login or duplicate entry
Instant Results get your screen in 60 seconds
Easy to Read
Simple StorageAuto attached and stored in APM
Now Available
Resident Screening
Pricing
Purpose-Built for Property Management
100% integrated with AppFolio Property Manager
Custom website URL
Variety of styles and colors
Search Engine Optimization (SEO) best practices
Professional Websites
Customized for each property with image galleries & floor plans
Mobile version of site(s)
Google Analytics track site metrics, traffic and visitors
Social media integration Facebook, Twitter, etc…
Blog – Built in
Advanced Features
Professional Websites
Requiring Insurance
APARTMENT FIRMS REQUIRING TENANT
INSURANCEAnnual NMHC ACOR Survey
Required Resident Liability Insurance
Why are we seeing this trend?
Transfer risk away from ownersoReduce claims on Property Insurance
Increase owner’s profitabilityoReduce expense of resident caused damage
oReduce property insurance rates (MFR)
Competitive advantage for fee managers
What’s the biggest
challenge?
AppFolio Insurance Services
AppFolio Insurance ServicesTracking Tenant Provided Insurance
12/31/2013
State Farm #8890011
Move-in flow
Proof Not Provided Auto Opt-in
Liability Proof Provided Auto Opt-outLease Renewal
AppFolio Insurance Services
Automated flow = 100% coverage
Proof Added
Proof Removed
Keeping track of all our tenant policies and enforcing our insurance requirement used to be a big headache, but with everything managed right in the AppFolio software it’s just so easy to mandate renters.
We now have the confidence that every unit in our portfolio is protected.
“ “Pricing
What customers say:
One Underwriting Process for ALL Value Added Services
PAYMENTS
SCREENING
INSURANCE
Hidden Features
Accrual Accounting
RUBS
Direct Connect – Automatically ReconcileExpedite bank reconciliation process
Reconcile regularly
Allow AppFolio to auto match transactions
View warnings for transactions that have not been found or don’t match
Help & TrainingAnother “hidden” feature
help.appfolio.com
•65+ Recorded trainings
• Download resources
•Live trainings
•Online help
•Support requests
Resource Center
User Forums: Share and Succeed Together
•Best practices
• AppFolio participates
•Feature discussions
•Accounting section
•Tips & tricks
•Read, learn, contribute
Online Community
Support Team: There for You
support@appfolio.com
Lead Source TrackingCustom + Easy + Accurate
Rent Match
Customized Applications
Dynamic design enables any mobile device
Customized Applications
Attach Files Add custom questions
Custom instructions on any page
End-to-End Solution
Listings/Marketi
ng
Prospect Mgmt
Online Apps
Screening
Lease Signing
Move-In
Rental Agreements - Re-imagined
Rental Agreements
• Multiple lease templates
• Includes custom addenda
• Fully customizable text
• Unlimited custom fields
• Includes merge fields
Re-imagined…
Questions?
Not a Customer Yet?Talk to Someone Here
Ask Questions
Make Friends
Enjoy lunch!
Thank You!
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