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My presentation on culture change for the CONNSTEP conference on November 11, 2010
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Changing Behaviors Through Daily ActionsJamie FlinchbaughLean Learning Center
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© 2010 Lean Learning Center
What is Culture?
© 2010 Lean Learning Center
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#1 Failure Mode of Lean
Lean is born from how we THINK.
Lean is not born from what we SEE,
© 2010 Lean Learning Center
Why is Culture Important?
• Powerfully influences human behavior• Near invisibility makes it hard to address directly• Success of lean implementation is contingent upon cultural
support• Culture rewards and sanctions its members• The better your understanding of the culture, the more easily
you can stretch tension between current reality and ideal state
© 2010 Lean Learning Center
Why Focus on Principles?
© 2010 Lean Learning Center
Learn - Apply - Reflect
LEARN
APPLY
REFLECT HEART
HAND
HEAD
© 2010 Lean Learning Center
Learn: Articulate Change
Method Benefits Challenges
Training • Structured delivery
• Controllable way to communicate change
• Classroom is separated from behavior environment
• Less credible than in-the-workplace discussions
Coaching • Provide feedback at the point of location
• Closely connected in time
• Slow
• Inefficient
• Consistency is difficult across many coaches
Common Language
• Framework for teaching and coaching
• Paints a picture
• Easier to mimic
•Requires conscious effort from leaders on an everyday basis
© 2010 Lean Learning Center
Apply: Create Experiences8
© 2010 Lean Learning Center
Reflection
The questions you ask drive a line of thinking Challenge through questions Develop standard work of questions for
operational or performance reviews, and 1-on-1s Build in reflection time into the right events
10 minutes at the end of a meeting or a shift for an After Action Review.
10 minutes at the end of a kaizen event to ask “how could you apply what you experienced here to your own work?”
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© 2010 Lean Learning Center
Maintaining Integrity
You will not always live up to the principles you espouse.
When you don’t, you have two choices:
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© 2010 Lean Learning Center
Call to Action11
Don’t start with coaching others, start with doing yourself.
No matter what the company direction is, you have problems that you own.
Lean is a change of how people think and work. We must be the change we wish to see.
Lean begins with you!
Jamie Flinchbaugh, Lean Learning Center
Jamie@LeanLearningCenter.com / www.LeanLearningCenter.com
Blog: www.JamieFlinchbaugh.com
Find Me12
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