Chapter 4:Types of Communication

Types of communication

Question: Discuss various types of communication process?

Fig: Types of Communication

Classification according to commutation method:

1. Written Communication:

Avoid the distortion of meaning.

Chapter -4

Communication

Communication

Method

Flow of

Information

Organizational

Relationship

Transmission

of Information

Function

Written

Comm.

Oral

Comm.

Non -

verbal

Comm.

Visual

Audio

Visual

Passive

Means

Graph

Metho

d

Vertical

Gesture

Method

Up

ward

Horizontal

Down

ward

Formal

Informal

Internal External

Organizational

comm.

Routine Comm. Promotional

comm.

Specialized

comm.

Presentation of complicated method.

Easy to understand.

Permanent reference.

Reducing wastage of time.

Removing risk.

Example: Guide line, Prospectus, Notice, Memorandum, Organizational chart, Formal letter.

1. Oral Communication:

Easy Method.

Easy response.

To create motivation.

Maintaining secrecy.

Settlement of dispute.

Example: Conversation, Interview, Group discussion, Speech, Work shop, Seminar, Telephone

conversation, Radio, Television.

2. Non-verbal communication:

Only use symbolic method.

There are various types of communication. They are discussing below:

Visual : Communication will be map or graph in this method.

Example: Global Positioning system (GPS).

Audio Visual: Communication will be reality show& back ground sound.

Example: Radio, Television.

Gesture method: Communication will be physical expression.

Example: Traffic signal (Traffic use hand to control vehicle).

Passive means: Communication will be facial expression.

Example: Soft facial, angry facial (various facial expression).

Graph Method: Communication will be written graphic, signal & draw graph.

Example: Various charts, bar diagram.

Communication Classification According To the Flow of Information:

1. Downward: Information flow from upward to downward. Superior gives the direction to supervisor.

Example:

Fig: Downward Communication

2. Upward:

Information flow from downward to upward.

Supervisor provides information about work to their superior.

Example:

Fig: Upward Communication

3.Horizontal:

Communicate the same level employee.

They transfer information their level.

Solve problem by asking their level.

Example:

Fig: Horizontal/same level communication

2. Vertical: Communicate the different level of employee.

One s superior& another is lower superior.

Example:

Manager (Production) Manager (sales) Manager (Accounts)

G.M

A.G.M

D.G.M Board of directors G.M A.G.M Manger Supervisor Labors

G.M A.G.M Manager Labors Board of

Director Supervisor D.G.M

Manager

Assistant

Manager

Fig: Vertical/ Different level Communication.

According To Transmission of Information:

1. Internal:

Communicate with internal employee.

Communicate with internal employee.

Example: Upward, Downward, Horizontal, and Vertical.

2. External:

Communicate with external employee of organization.

Communicate with outside of organization.

Example: Transforming formal letter, Agreement.

Communication with organizational Relationship:

1. Formal Communication:

Communication in the dept. to dept in the official formation.

It is the posses of one side Communication.

Example: Report discriminate, Meeting time, Memorandum.

2. Informal Communication:

Communication in which is not official formation onside of the organization.

It is the posses of outside Communication.

Example: Meeting with dinner table.

According to function:

1. Organizational Communication:

Set mission, vision by top level.

Set budget of organization.

Set the process how develop organizational production.

Example :(A.G.M)- Annual general meeting.

2. Routine Communication:

It is a chain communication Where daily basis work are reported Controlling daily basis Monitoring everyday’s work

It is the process to provide guide line to employee over telephone.

Example: Give direction/ information to employee, staying outside the origination.

3.Specialized/Horizontal communication:

Communicate other department specially Work has divided by department to department Monitor this department’s specially Provide written information.

Example: Written report discriminates.

4.Promotional communication:

Social development by organization.

Telecast advertising.

Distribute leaflet of organization.

Example: Publicity.