Quality Guru ....William Edward Deming

DO YOU KNOW

THE STORY !

THE END OF A BATTLE IS NOTHING BUT RUIN

For there are no true victors in war

The results are ………….

DR. William Edwards Deming

• AN AMERICAN ENGINEER, STATISTICIAN, PROFESSOR, AUTHOR, LECTURER, AND MANAGEMENT

CONSULTANT.

1950-1960Japanese post war economic miracle

DR.DEMINGTHE MAN BEHIND THE MIRACLE

“statistical product quality administration”

The seminal speech of Dr.Deming in 1950 at the Hakone convention center Tokyo , Japan.

Best known for his work in japan post WWII with the leaders of Japanese industry .

Advocated quality would reduce expenses while increasing productivity and market share .

System of profound knowledge

Appreciating a system

Understanding variation

Psychology

Epistemology, the theory of knowledge

Deming's famous 14 Points for Management

In his book “OUT OF CRISIS” Deming prescribed 14 points for management and they have become the holy grail of “QUALITY MANAGEMENT”

Constancy of purpose , the philosophy of continual improvement ,cease dependence on inspection to achieve quality ,training on the job, eliminate work standards ,abolishment of merit rating are some of the important points

1984 #5 Deadly diseases

Lack of constancy of purpose

Emphasis on short-term profits

Evaluation by performance, merit rating, or annual review of performance

Mobility of management

Running a company on visible figures alone

Walter A. Shewhart

1927 Deming was introduced to Shewhart in the Bell telephone laboratories.

The originator of the concepts of statistical control of processes and the related technical tool of the control chart.

Shewhart's idea of common and special causes of variation led directly inspired Deming's theory of management.

Deming saw that these ideas could be applied not only to manufacturing processes, but also to the processes by which enterprises are led and managed

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