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Global conglomerate with Market Cap circa $22 B and zero net debt.
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and zero net debt.
India’s leading integrated telecoms
Our parent company
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India’s leading integrated telecoms company delivering data, voice, mobile and broadband solutions to 80 million customers .
Ranked a Top 10 World Telecoms Companies by number of customers in a single country.
Customer Count: 1,400 enterprises, 200 carriers
Coverage: 230 countries and territories, with servic es currently supplied in 163 countries
Global arm of Reliance Communications
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in 163 countries
Network Reach: Global multi provider HVNO reach40,400+ mile undersea cable system13,670 mile US metro fiber
Data Centres: 14 world-class ‘on net’ data centres
Network Management 24x7 enterprise customer Global Centres: Service Centre
9 regional service centres acrossEurope, US and Asia
Our fully-resilient, high-performance global core p rovides the foundation for a seamless multi-service network with greater reach t han any single carrier
Global capability
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Hybrid Virtual Network Operator
� Global Fibre Backbone
� Relationships with 700+ carriers (multi-technologies)
� Services in 230 countries/territories
Customer
Commercial Relationship
Service Management
Network Management
Transition and Transformation
Professional project definition and management
VNOServices
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� Fully Managed Services to 63,000+ locations
� Global reach andaccess to over 18,000 MPLS PoPs
Optimised Network Design
and management
Smart Purchasing and Lowest Lifetime Cost
Carrier certification programmes & relationships
Port
Access
Engineering
CPS
RAS
Co-Lo
WLR
Maintenance
Mobility
Services
Smart sourcingShort term contractsCommodity
Portfolio of managed services
NETWORKINGNETWORKINGHOSTINGSERVICESHOSTINGSERVICES
SECURITYSECURITY
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NETWORKINGNETWORKING SERVICESSERVICESSECURITYSECURITY
APPLICATIONASSURANCEAPPLICATIONASSURANCE
UNIFIED COMMUNICATIONS
UNIFIED COMMUNICATIONS
Customer-centric Service Model
Change Manager
• End to end ownership & accountability for all Changes
• Primary escalation point
Accountability for entire Customer Service
Experience
Service Manager
• Owns Service relationship end-to-end
• Your first contact and escalation point
• Monthly service review, SLA and KPI reporting
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Integration with GSC and Local Operations
Customer
Customer Design Authority
• In-depth knowledge of your solution
• Owns final technical approval of all Changes
Service Assurance Manager
• Your champion into GSC
• Owns Problem Management and Route Cause Analysis
O-zone Portal – Full Transparency
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SMARTS – NetworkMonitoring� You see what we see� Real-time, uncensored� Root cause analysis –
goes straight to the problem
Lucent VitalNet –N/w Performance� Fully customisable on-line� Management summary
views� Day, week, month, quarter
and year view� Planning & forecasting –
2yrs data
Remedy� Incident management� Change management� Inventory� Automate escalation� SLA conformance
Application AwareNetworking� Visibility and report� Optimisation� Rightsizing� Compression and
acceleration option
Reliance Globalcom work directly with the largest i nternational Enterprise organisations, while also supplying the world’s most established telecom s and service providers
Some of our Global Customers
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