View
216
Download
1
Category
Tags:
Preview:
Citation preview
1
Constructing Your eGovernment Strategy
Paul TurnerChief Technology OfficerAmerican Management Systems, Inc.
Sixteenth AnnualFederation of Tax Administrators
Technology Conference and ExhibitionSan Antonio, Texas
August 14, 2000
2
Constructing eGovernment Strategy
Agenda
Strategy: What Is It?Strategic DriversThe Next Wave: What’s in Store?Some Taxpayer Expectations of
GovernmentConstructing Your Strategy: Some
Pointers
3
Constructing eGovernment Strategy
Strategy: It ain’t what it used to be!Strategy: It ain’t what it used to be!
4
Constructing eGovernment Strategy
Strategy: What Was It?
Quantitative, analyticalLong-term horizons (~ 5 years)Extrapolations from historical dataIT an enabler in implementing
strategy
5
Constructing eGovernment Strategy
Strategy: What Is It Today?
Degree of Impact of Internet by Industry
Extractive / primaryproducts industries
Industrial products
Consumer products
Financial Services
Retailing
Content-based industries
– +
6
Constructing eGovernment Strategy
Strategy: What Is It Today?
Chaos theory vs. determinismOpportunistic, interactive, creativeShort plan-implement-plan cycles
(~ 12 months)Focus on customer needs/wants/
expectationsTechnology enabled/driven
7
Constructing eGovernment Strategy
Strategic Drivers
Capabilities Expectations
Time
Technology enablers - business opportunities
Customer expectations - led by best of breed
Customer expectations of
government
8
Constructing eGovernment Strategy
Price performance improvements for silicon, optical fiber, and wireless technologies are exploding
The real miracle of Napster!
CostsCosts DropDrop
Bandwidth, Bandwidth, computing powercomputing power
increase increase
ApplicationsApplications grow grow
Strategic Technology Drivers
9
Constructing eGovernment Strategy
The Next Wave: What’s in Store?
Next generation InternetUntethered in-building network
access (Bluetooth)Untethered Internet accessm-Commerce (mobile commerce)
10
Constructing eGovernment Strategy
The Next Wave: What’s in Store?
Enabled by third-generation (3G) cellular technology ~2 Mb/sec. stationary
Europe and Japan have the clear lead in pushing technology and applications
Important enabler is location information: the cellular system knows where you are, and therefore what services you are near
11
Constructing eGovernment Strategy
It’s not just Internet hype–It’s not just Internet hype–serious moneyserious money is being spent on the m-wave is being spent on the m-wave
The Next Wave: What’s in Store?
3G Spectrum prices bid up at auction ($35 billion in the U.K. alone)
Cellular company valuations have rocketed ($12,000 per customer in the Vodaphone-Mannesman transaction)
The prospect is for a global avalanche of mobile transactions
12
Constructing eGovernment Strategy
The Next Wave: What’s in Store?
The Quill case U.S. Supreme Court ruled in 1992
that mail-order was not sufficient nexus to require a seller to collect use tax
Will this ruling continue to hold for Internet commerce?
How will you manage the complexities of m-Commerce?
13
Constructing eGovernment Strategy
Some Taxpayer Expectations of Government
Expectations are set by best practices in commercial sector
Expectations are rising and perception is a reality (U.S.P.S. experience)
Information and interpretation must be available anytime, anywhere, and fast!
14
Constructing eGovernment Strategy
Some Taxpayer Expectations of Government
Privacy and security protections must be maintained
Personalization expected across multiple agencies
Status tracking and proactive confirmation are required to give a sense of closure
15
Constructing eGovernment Strategy
Constructing Your Strategy: Some Pointers
Use short cycles and modest stepsFormalize tracking of relevant
commercial sector developmentsAdopt, adapt, and implementMaintain security and privacy
standards (you do it well)Invest in user interface design,
testing, and monitoring
16
Constructing eGovernment Strategy
Constructing Your Strategy: Some Pointers
Leverage the legacy!Rethink the “digital divide” – is it an
economic or an ease-of-use issue? (Medicare experience)
Aim for “graceful” people/technology solutions
Embrace the “information concierge”
17
Constructing eGovernment Strategy
Thank you! Any questions?Thank you! Any questions?
Recommended