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11
Money Advice Service
Target Organisation Chart
‘Target’ reflects formal approval by the organisation in line with agreed operational and workforce plans
As at 1 July 2015
22
Overall business unit structure
Executive Office
UK financial capability Customer UK debt advice and
corporate services
33
Executive Office
Chief executive
UK financial capability director Customer director
PA (shared with UK FinCap Director)
UK debt advice and corporate services
director
PA
Senior PA to chief executive and chair
44
UK financial capability business unit
UK financial capability director
Head of financial capability and
strategic alliances
Head of insight and evaluation
Head of policy and propositions
55
Financial capability and strategic alliances team
Head of financial capability and
strategic alliances
Team design to be confirmed
66
Insight and evaluation team
Head of insight and evaluation
Senior insight manager
Insight manager
Insight manager
Insight analyst
Senior insight manager
Insight manager
Insight manger
Research intern
(FTA role)
Corporate performance manager
Performance analyst
Research and evaluation manager
Research and evaluation executive
(FTA role)
77
Policy and propositions team
Head of policy and propositions
Senior policy manager
Advice manager *2
Proposition manager *3
Policy manager *4 Policy executive
Wales manager Scotland manager
NI manager
One policy manager is assigned to the Debt Advice team
88
Customer Business Unit
Customer director
Head of corporate communications Head of marketing Head of digital
services Head of
development Head of off line
services
Head of partnership
delivery
PA
99
Corporate communications team
Head of corporate communications
PR and media relations manager
Corporate communications
manager
Public affairs and stakeholder
engagement manager
Public affairs and stakeholder
engagement executive
Internal and corporate communications
executive
1010
Marketing team
Head of marketing
Senior marketing manager
In house design executive
Campaigns lead
Digital marketing manager
SEO manager
(0.6 FTE role)
Digital optimisation executive
CRM manager
1111
Digital services team Head of digital
services
Managing editor
Core content editor
Digital editor
Digital editor
Digital editor
Senior digital content producer
Digital content producer
Social media manager
MI analyst Lead product manager
Product manager
Product manager
Lead UX designer Visual designer UX tester and
researcher
1212
Development team
Head of development
Agile delivery manager
Lead front end developer
Front end developer
Front end developer
Lead developer
Senior developer
Senior developer
Developer
Developer
Lead QA/BA
BA/QA
BA/QA
Systems architect
1313
Off line services team
Head of off-line services
Service delivery support manager
Protocols and communications
executive
Training executive
Performance and reporting executive
Face to face, telephone and web
chat manager
QA executive
QA executive
Face to face, telephone and web
chat executive
Face to face, telephone and web
chat executive
1414
Partnership Delivery team
Head of partnership development
Strategic partnership manager
(media/lifestyle)
Partnership development manager
Partnership development executive
Strategic partnership manager (FS)
Partnership development manager
Partnership development manager
Strategic partnership manager (public/NFP)
Partnership development manager
Partnership development manager
Syndication manager
Partnership operations executive
1515
UK debt advice & corporate services business unit
UK debt advice and corporate services
director
Head of HR Head of finance Head of UK debt advice Governance manager Corporate strategy manager
Head of planning and change management
PA
1616
HR team
Head of HR
HR executive HR executive
(learning and development)
HR business partner (fixed term role)
1717
Finance team
Head of finance
Management accountant Finance executive
1818
Procurement, FM and IT services team
Head of procurement, FM and IT services
Procurement manager IT service delivery manager
Information security executive
Technical analyst
Purchasing, supplier relations and FM
executive
Facilities management executive
Procurement legal executive
1919
Planning and change management team
Head of planning and change management
Customer delivery project manager
Customer delivery project manager
Project and risk assurance executive
2020
UK debt advice team
Head of UK debt advice
Operations manager
Quality and transformation
manager
Commissioning manager
Commissioning executive
Quality innovation manager
Innovation manager
Innovation executive
Sector co-ordination manager
Sector engagement manager
Sector engagement manager (products)
Debt advice executive
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