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Next Generation for
Contact Center Solutions
ABOUT US
At Integra we combine a great team focused on developing solutions to help contact centers. With presence at 15 countries Globally, we operate with customers with 5 to more than 1,500 positions, adjusting ourselves to every company operations, assisting our customers to improve their service, increase productivity and reduce costs.
We accompany your growth
3
Unified Contact It’s the completesolution forContact Centers.
Multiple channels, single solutionSame objective: generate contact through the best channel
Technical Features
System Users
AgentUnified Inbox Desktop
Principal features: • Agent 100% Web.• Unified multichannel inbox.• Integrated telephone and notifications center.• Status management (pause, breaks, etc).• Performance Dashboards.
INTEGRATED MANAGEMENT
Personalized data capture
NOTIFICATIONSMultichannel notifications center.
PRODUCTIVITYInternal chat, SMS, Transference, History, Fovourite, in one place
HOT DESKINGIntegrated WebRTC
Softphone
ACTIVITIES CONTROLCustomizable Status
MOTIVATIONEach agent displays metrics
that help improve motivation and productivity
BEHAVIOUREvolution of contacts per
channel
TIMELINEAll the activities done by the
agent
VISUALIZATIONCompetitive vision between
agents and groups
RANKING Real time progress of each
agent
ObjectivesGroupa;, indiviaul and area
objectives evolution
UNIFIED INBOX Multichannel interactions
inbox
RESPONSEResponse panel by
interaction type
VIDEO CALLHD videocall integrated in
softphone
SupervisorReal time monitoring
Principal features: •Real time supervision.•Listen, spy, coaching, barge.•Dynamic configuration of dashboards.•Online alerts, email and SMS.•Module for quality management•Reports•Reports schedule
REAL TIME Real time statistics for each campaign.
FOLLOWING Spy, coaching and calls intervention in real time.
FILTERSStatus filters in graphical and
quantity view. INDIVIDUAL MANAGEMENTReal time view of each agent’s
performance.
ALERTSCalls and status alerts in graphical
view.
GENERAL VIEWFast visualization of the principal indicators.
EVOLUTION Interactions evolution per channel.
LISTENListen online and make
multiple comments.
FILTERS
Multiple filters for a better search
DOWNLOADIndividual and massive download.
QUALITYRatings and comments of each
recording.
AdministratorFriendly user interface
Principal features: Interface unificada de gestión para definición de:
• Agents.• Telephony supplier.• Campaigns.• Reports.• Security.• Audios.• Business plan.
CENTRALIZED Manage your contact center configuration from one place.
FILTERSMake dynamic searches.
PERSONALIZATIONChange your screen style
REPORTS All the management information in more than 160 pre-designed reports and the possibility of creating new
ones.
VISUALIZATIONReport designs with an
intuitive graphic format.
FORMATSScreen visualization and
simple PDF and Excel exportation.
AUTO GENERATIONSend reports automatically
based on parameters.
System Configurations
Key features: • Dynamic workflow communications
creation.• Drag & Drop.• Intuitive for non technical users.
uContact Workflow Designer
Key features: • Screen and workflow personalized
creation for information captions.• • Extremely easy to use without any
programming language knowledge.• • 100 % integrated in uContact
allowing pop-up events with incoming calls, simple dialers, etc.
• • HTML5, Javascript and version
control.
uContact Forms Designer
Key features: • Complete set of predesigned
reports (+ 160).• Powerful tool for creation and
modification of reports. • Communication reports combined
with management system information.
uContact Reports Designer
Solutions for various business
Some of our clients
New feature: Desktop App Softphone y Mobile
INTEGRA CCS
@INTEGRACCS
Our Location A1234 Avenue RichmondHouston, TexasZIP 77090 - 77000
Our Location B1234 Avenue RichmondHouston, TexasZIP 77090 - 77000
Our Phone(832) 123 4567(832) 456 4567(832) 987 4567
Email / Websitelouistwelve@gmail.comwww.louistwelve.com
Our Location A1234 Avenue RichmondHouston, TexasZIP 77090 - 77000
Our Location B1234 Avenue RichmondHouston, TexasZIP 77090 - 77000
Our Phone(832) 123 4567(832) 456 4567(832) 987 4567
Email / Websitelouistwelve@gmail.comwww.louistwelve.com
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