Next Generation for

Contact Center Solutions

ABOUT US

At Integra we combine a great team focused on developing solutions to help contact centers. With presence at 15 countries Globally, we operate with customers with 5 to more than 1,500 positions, adjusting ourselves to every company operations, assisting our customers to improve their service, increase productivity and reduce costs.

We accompany your growth

3

Unified Contact It’s the completesolution forContact Centers.

Multiple channels, single solutionSame objective: generate contact through the best channel

Technical Features

System Users

AgentUnified Inbox Desktop

Principal features: • Agent 100% Web.• Unified multichannel inbox.• Integrated telephone and notifications center.• Status management (pause, breaks, etc).• Performance Dashboards.

INTEGRATED MANAGEMENT

Personalized data capture

NOTIFICATIONSMultichannel notifications center.

PRODUCTIVITYInternal chat, SMS, Transference, History, Fovourite, in one place

HOT DESKINGIntegrated WebRTC

Softphone

ACTIVITIES CONTROLCustomizable Status

MOTIVATIONEach agent displays metrics

that help improve motivation and productivity

BEHAVIOUREvolution of contacts per

channel

TIMELINEAll the activities done by the

agent

VISUALIZATIONCompetitive vision between

agents and groups

RANKING Real time progress of each

agent

ObjectivesGroupa;, indiviaul and area

objectives evolution

UNIFIED INBOX Multichannel interactions

inbox

RESPONSEResponse panel by

interaction type

VIDEO CALLHD videocall integrated in

softphone

SupervisorReal time monitoring

Principal features: •Real time supervision.•Listen, spy, coaching, barge.•Dynamic configuration of dashboards.•Online alerts, email and SMS.•Module for quality management•Reports•Reports schedule

REAL TIME Real time statistics for each campaign.

FOLLOWING Spy, coaching and calls intervention in real time.

FILTERSStatus filters in graphical and

quantity view. INDIVIDUAL MANAGEMENTReal time view of each agent’s

performance.

ALERTSCalls and status alerts in graphical

view.

GENERAL VIEWFast visualization of the principal indicators.

EVOLUTION Interactions evolution per channel.

LISTENListen online and make

multiple comments.

FILTERS

Multiple filters for a better search

DOWNLOADIndividual and massive download.

QUALITYRatings and comments of each

recording.

AdministratorFriendly user interface

Principal features: Interface unificada de gestión para definición de:

• Agents.• Telephony supplier.• Campaigns.• Reports.• Security.• Audios.• Business plan.

CENTRALIZED Manage your contact center configuration from one place.

FILTERSMake dynamic searches.

PERSONALIZATIONChange your screen style

REPORTS All the management information in more than 160 pre-designed reports and the possibility of creating new

ones.

VISUALIZATIONReport designs with an

intuitive graphic format.

FORMATSScreen visualization and

simple PDF and Excel exportation.

AUTO GENERATIONSend reports automatically

based on parameters.

System Configurations

Key features: • Dynamic workflow communications

creation.• Drag & Drop.• Intuitive for non technical users.

uContact Workflow Designer

Key features: • Screen and workflow personalized

creation for information captions.• • Extremely easy to use without any

programming language knowledge.• • 100 % integrated in uContact

allowing pop-up events with incoming calls, simple dialers, etc.

• • HTML5, Javascript and version

control.

uContact Forms Designer

Key features: • Complete set of predesigned

reports (+ 160).• Powerful tool for creation and

modification of reports. • Communication reports combined

with management system information.

uContact Reports Designer

Solutions for various business

Some of our clients

New feature: Desktop App Softphone y Mobile

INTEGRA CCS

@INTEGRACCS

Our Location A1234 Avenue RichmondHouston, TexasZIP 77090 - 77000

Our Location B1234 Avenue RichmondHouston, TexasZIP 77090 - 77000

Our Phone(832) 123 4567(832) 456 4567(832) 987 4567

Email / Websitelouistwelve@gmail.comwww.louistwelve.com

Our Location A1234 Avenue RichmondHouston, TexasZIP 77090 - 77000

Our Location B1234 Avenue RichmondHouston, TexasZIP 77090 - 77000

Our Phone(832) 123 4567(832) 456 4567(832) 987 4567

Email / Websitelouistwelve@gmail.comwww.louistwelve.com