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Copyright © 2011 Pearson Education Inc. All rights reserved.
Chapter 4The Social Service
Delivery SystemSocial Work
An Empowering ProfessionSeventh Edition
Brenda DuBois & Karla Miley
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Copyright © 2011 Pearson Education Inc. All rights reserved.
Social Service Delivery
Public Social Services• Local, state, federal laws
• Part of government
• Bureaucratic hierarchy
• Funded by taxes
• Civil service hiring
Private Social Services• Agency bylaws
• May have affiliation with national organizations
• Shared management
• Private sources of income
• Agency standards for hiring
Copyright © 2011 Pearson Education Inc. All rights reserved.
Practice Context CSWE EPAS 2.1.9
• Social services are typically classified as either public or private.
• What are the benefits of a social service delivery infrastructure that is built on both public and private services?
Copyright © 2011 Pearson Education Inc. All rights reserved.
Organizational Types
• Agencies– Deliver social services
• Associations– Advance purposes of membership– Provide membership services
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Social Service Settings
• Primary and host
• Sectarian and nonsectarian
• Private for-profit and not-for-profit
• Private practice
• Urban-rural differences
Copyright © 2011 Pearson Education Inc. All rights reserved.
Practice Context CSWE EPAS 2.1.9
• Geographic areas and jurisdictions influence how social services are delivered.
• What challenges arise with respect to accessibility and availability of services in urban and rural communities?
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Funding of Services
• Grants
• Community funds
• Endowments
• Fees for services
• Insurance reimbursement
• Purchase of service contracts
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Issues in Funding
• Privatization
• Competition for funding among agencies
• Protection of agency self-interest or agency turfism
• Social triage to limit access to services
Copyright © 2011 Pearson Education Inc. All rights reserved.
Policy Practice CSWE EPAS 2.1.8
• In times of economic crisis and budget deficits, many federally supported welfare programs are at risk of funding cuts and changes in eligibility rules?
• What proactive steps can social workers take in the policy practice arena to address these emerging funding issues to ensure that benefits to need persons are not eroded?
Copyright © 2011 Pearson Education Inc. All rights reserved.
Social Work Professionals
• Credentialing
• Regulation of social work practice– State licensing and registration– Legal regulation
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Ethical Practice CSWE EPAS 2.1.2
• Many human service practitioners self-identify as “doing social work” even though they lack social work credentials.
• How does title protection, licensure, and legal regulation of social work protect clients and promote ethical practices?
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Paraprofessionals and Volunteers
• Paraprofessionals– Entry-level positions that augment professional
services
• Volunteers– Policy making– Administrative– Advocacy– Direct service
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Self-Help Groups
• Over 25 million people participate in self-help groups
• Used both separate from and in addition to professional services
• Format differs, based on principles of empowerment and mutual aid
• Research evidence supports effectiveness
Copyright © 2011 Pearson Education Inc. All rights reserved.
Premier Service Delivery
• Comprehensive, coordinated system of service delivery– Client-driven– Consumer involvement– Flexible funding parameters, – Broad eligibility – Focus on prevention– Provide services as social utilities
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