Dexia at a glance

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Dexia at a glance

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Overview

Retail and Commercial BankingComplete range of retail, commercial and

private banking services, mainly in Belgium, Luxembourg and Turkey

Public and Wholesale BankingComprehensive banking and financial solutions for public and semi-public operators, particularly in Belgium and France

Dexia’s business lines constantly interact in order to serve clients better

Asset Management and ServicesAsset management, investor and insurance

services in particular to the clients of the other two business lines

Dexia focuses on …

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Overview

609billion eurosThe Group balance sheet as at 30 June 2010, down 6.5% on 31 December 2008. Dexia has undertaken to reduce its balance sheet by 35% between 2008 and 2014.

8millionThe number of individual and SME clients of the retail, commercial and private banking activities of Dexia.

19.0billion eurosThe Group’s core shareholders' equity as at 30 June 2010, up from 18.0 billion euros as at 30 June 2009.

35,177members of staffas at 31 March 2010. Belgium represents 41% of the workforce, Turkey 24%, Luxembourg 11% and France 7%.

232billion eurosThe total of Dexia’s long-term commitments to the local public sector as at 30 June 2010, down 1.8% on 30 June 2009.

134billion eurosTotal customer assets recorded by Retail and Commercial Banking as at 30 June 2010, against 126 billion euros as at 30 June 2009.

12.2%

The Group’s Tier 1 ratio at 30 June 2010, confirming the Group’s good solvency level.

248million eurosThe net income Group share for 2Q 2010, against 216 million euros in 1Q 2010. Net income for 1H 2010 amounted to 464 million euros.

Key figures

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DexiaA European Banking Group from the Roots

France

1987Foundation ofCrédit Local

de France (CLF)

Luxembourg

1856Foundation of

Banque Internat.à Luxemb. (BIL)

Belgium

1860Foundation of

Crédit Communalde Belgique (CCB)

Acquisition of BIL by CCB

1996

2000

2001

1991

Alliance CCB - CLF

2006 Acquisition of DenizBank

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Overview

Ethias Group

Other institutional and individual shareholders

Employee shareholdingHoldingCommunal

27.1

5.23.0

17.6

14.8

13.7

1.4

French State

Belgian Federal State

Three Belgian Regions

5.7

5.7

5.7

Caisse des dépôtset consignations

CNP Assurances

Arco Group

Shareholding structure as at 30 June 2010 (in %)

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Dexia Corporate University

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Building & anchoring the project 2004-2007: a modelof corporate university

Impact of the Financial Crisis 2008: towards a corporatelearning center?

Dexia Forward 2014: supporting the strategy

DEXIA CORPORATE UNIVERSITY

Content

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Dexia Corporate UniversityMission

To contribute to

the evolution of the Dexia Group

the achievement of the business results

by providing excellent development programs by helping shaping the Group culture by envolving people and facilitating the implementation of the

Group strategy

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The “Parabole”

Dexia Corporate UniversityBuilding the project

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Dexia Corporate University

Governance – a business driven initiative

DexiaCampus

Composed of heads of business

Sets strategic priorities for the DCU

Validates budget & activity report

University Council

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Dexia Corporate University 2004-2008

Extended & integrated offer

Learning Faculties

New programs Marco Polo

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Dexia Corporate University 2004-2005Facilitating change & building Group culture

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Dexia Corporate University

Communication- Branding

Intranet DCU site

Entity DCU contacts

DCU catalogue

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Dexia Corporate University

Communication- External Branding

ECCU

Business Review

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Building & anchoring the project 2004-2007: a modelof corporate university

Impact of the Financial Crisis 2008: transformation of learning… towards a corporate learning center?

Dexia Forward 2014: Corporate university is a strategic tool

DEXIA CORPORATE UNIVERSITY

Content

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Dexia Corporate University

Impact of the financial crisis

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Transformation plan

Long term structural changes

Continuous launch of new initiatives

Rationalizing corporate learning offer

cost reduction

2008-2010

2011

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Transformation of the Learning

“An aligned Learning delivery”

Rationalizing the learning offer

One generic Learning offer

One generic policy in e- learning, languages and MBA’s

Transversal training offer and coaching framework to TOP 150, High-potential executives and SENIOR EXECUTIVES

Commonly designed

Lead DCU

Validated by the LDC

Delivered locally

Designed and coordinated by DCU

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Dexia Corporate University 2008-2009Single learning offer

DexiaCampus

Develop a common learning strategy & budget

Learning & development committee

Competence Centres

Single learning offer

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Dexia Corporate University

Rationalizing the offer

Trainings developed and

delivered by Corporateniversity

Trainings developed under

CU label and delivered locally

Trainings developed and

delivered locally

Learning Offer

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Finance and Risk

Competence Centers

Organizational and business development

LeadershipCommunicatio

noperation technology

Leadership training path – Change management – Coaching – Project Management (change) - mentoring

Dexia knowledge/Culture (incl. Conferences, Mgt

breakfasts) Marketing & Client OrientationMarco Polo & Business Assignments

e-Learning policy - Communication - Languages – IT - Operations – Process &project management

All matters related to finance, risk, tax, legal and accounting

Transformation of the training and development line“An aligned training delivery”

Analysis of training needs – Competence Centers

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Dexia Corporate University

Training Paths

Inspire

Lead

Grow

Start

4

3

2

1

Senior Executives

SMT

Group Executive Team

High Potential

Employees

Newly Hired & Junior Executives

DC 2

DC 1Team

Leaders

Specialists Project Managers

High Potential

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Dexia Corporate University

Lead InspireStart Grow

• Knowing Yourself• Interpersonal Skills• Dealing with Conflicts

• Manage Yourself• First Management Skills• Change & Team

• Leadership and Vision• Development• Leading Innovation

• Lead & Organization

• Personal Effectiveness• Generating Ideas• Presentation Skills

• Written Communication• Influencing Skills• Change Management (1)• Advanced Management Skills

• Executive Written Skills• Presentation Skills• Effective Decision Making• Influencing with impact• Negociating• Intercultural Management

• Mastering Negociation

FUNDAMENTALS

OPTIONAL

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Dexia Corporate UniversityExternal offer

Public Finance Academy

Gives administratives and officials its educational expertise

Guides them through the complex word of finance and its regulatory framework

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Building & anchoring the project 2004-2007: a modelof corporate university

Impact of the Financial Crisis 2008: towards a corporatelearning center?

Dexia Forward 2014: Corporate University

DEXIA CORPORATE UNIVERSITY

Content

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Dexia tomorrow

2008 2014

International

Clients

Complex products

Expansion

World Leader

Simplicity

Proximity

Agile

Simplicity

Refocused

Long term

Essential

Retail Public sectorRetail Clients

Volume

Essential

Public sector

Turkey

Key words

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Impact of the financial crisis

Major Transformation plan with focus on cost.

Impact on managers

New focus for managerial skills (change and project management, reengineering, monitoring , reactivity )

Managing uncertainty is key

New technical competences are required ( Basel 3, …)

Engagement is an issue

New organizational values

Retention of talents and internal mobility are key

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Transformation of the Learning 2011

“An aligned Learning delivery”

Design and training offer

One generic Learning offer

One generic policy in e- learning, languages and MBA’s

Transversal training offer and coaching framework to TOP 150, High-potential executives and SENIOR EXECUTIVES Supporting strategic projects

Commonly designed

Lead DCU

Validated by the LDC

Delivered locally

Designed and coordinated by DCU

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Dexia Corporate University 2011Supporting the corporate strategy

Values

Forum

Top management

1

2

3

Embedding the new values in the organization communication, integration in HR processes,

change/leadership

Connect (networking, strategic reflection, emergence of best practices)

Milestones in cascading of strategy

Involving top managers in the CU (sponsoring, Leaders teach leaders)

Support (seminars, change management projects)

Refocus on Corporate University

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Coaching

Mentoring

Change Management

Dexia Corporate UniversityOffer : support initiatives

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A change support team per stream HR Business Partner + Dexia Corporate University

Integration of a change management set of information in the « Managing the transformation » web site for the top 500

Do’s and Dont’s change management in the communication toolkit for the managers

Support for all managers Scope : all managers who have change situations to manage in their teams.

What :

1. ½ day Workshop by function (ex: IT dev teamleaders together)

2. Objective: define an action plan to manage the change with my team

When: Between the 20th of september and mid october

Coaching and mentoring for managers Scope : all managers for whom a need has been identified

What:

1. Internal and external coaching proposed by the DCU

2. Registration in the Mentoring program proposed by the DCU.

When: As of October

« On going » DCU programs

DCU support – Transformation plan

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Dexia Corporate UniversityDCU motto