English for hotel management module 6 - at the restaurant

Warm-upWarm-up

Can you name the following components of a restaurant table?

Listen to the following conversation and put the pictures in the right order.

Source: Be my guest – track 10.7

Being polite: useful expressionsBeing polite: useful expressions

•Do you have a reservation?•And your name, please?•Shall I take your coat, madam?•Here is the menu.•Would you like an aperitif?•Certainly, I’ll bring it at once.•I’m sorry, we’re fully booked tonight.

•Are you ready to order?•… and to follow, madam?•The….is very good and very popular.•How would you like the steak – rare, medium or well done?•Would you like something to drink?•So that’s the waldorf salad and the sole meuniere, medium steak, a bottle of rosé and a bottle of sparkling mineral water.

•Can I take your order for dessert?•The strudel is served hot with ice-cream.•If you like…, try the………./I suggest the….

Language focusLanguage focus

Put the conversations in the right order.

What can guests complain about?What can guests complain about?•You have brought the wrong order•There is delay•You have brought the right order but not cooked as specified by the customer•The bill is wrong: the total is wrong, an extra item was included

Order the following dialogue and write G for Guest or W for WaiterOrder the following dialogue and write G for Guest or W for Waiter

Use the following to make a dialogue