FREQUENTLY ASKED QUESTIONS (FAQ’S) PBM Pharmacy Knowledge Expert Workgroup Naeem S. Mian RPh....

FREQUENTLY ASKED QUESTIONS (FAQ’S)

PBM Pharmacy Knowledge Expert Workgroup

Naeem S. Mian RPh.Director Pharmacy Informatics

VA New Jersey Health Care System

PBM Pharmacy Informatics Workgroups

• Training for end users– Pharmacist– Technicians

• Technical/Package level training– Drug Accountability– Parameters– Automation–Mumps/Fileman

Need for Frequently asked questions (FAQ’S)

o Emerging technologiesoAutomationo InterfacesoCots products

o Software changes in CPRS and Pharmacy modules

o Knowledge base foro Existing employeesoNew staff

FAQ Initiatives

Original idea• Jeff Ramirez• Lynn Sanders– Adelaide Quansah

Subsequent follow up• Virginia Torrise– Adelaide Quansah

• PBM FAQ Knowledge expert workgroup

Pharmacy knowledge expert workgroup resources

o Subject matter experts covering all facets of pharmacy from the field, PBM and EVS (Enterprise Vista Support)

o Address any question that pertains to the practice of pharmacyo Technicalo AdministrativeoClinicalo End user issues

Members• Marcia Buckley• Thomas Campbell**• Alan Celestino• Barbara Connolly• Janet Graham• Jim Hewins• Geoffrey Kimber• Gregory Laird• Naeem Mian• Chris Parris• Dance Smith• Shawn Toy• Virginia Vece• Flo Vitanza• Brian Wilcox

FAQ workgroup objectives

o An easily accessible single point website to post questions that ensures:o Review by the Pharmacy Knowledge Expert

workgroup.o An accurate answer posted on the same

website in a timely manner.o Building an easily searchable repository

oUse of WIKI technology as the site growsoUse of twitter technology for sharing information

o Cut down traffic on various pharmacy e-mail groups

Solutions explored• Gui Nois• Remedy• Web Portal• SharePoint

Web Portal

• Defined different field for a web based form.

• Defined different packages or categories• Defined sub-categories within each

Package.• The list of categories and sub-categories

was compiled and agreed upon by the members.

• The list was sent to EES webmaster for population on the webpage.

Current screen

List of Packages

Outpatient pharmacy sub-categories